Customer Services Projects
Looking for freelance Customer Services jobs and project work? PeoplePerHour has you covered.
Customer Service Administrator: Expert in Operations.
We are in search of a dedicated freelance customer service administrator to elevate our operations. Your responsibilities will encompass a wide array of critical tasks, including overseeing daily operations, meticulously managing budgets, adeptly coordinating teams, rigorously implementing policies and procedures, proficiently handling administrative tasks, and adeptly communicating with stakeholders. Beyond these core duties, your strategic insights and decision-making prowess will be instrumental in charting our course forward. Please note that this is not an opportunity for outsourcing projects, but rather a freelance hiring position. Remuneration: $21 per hour. ```
12 days ago29 proposalsRemoteCustomer Service Specialist needed- $21/hr
I'm seeking a professional freelance customer service specialist to join our dynamic team. As a vital member, your primary responsibilities will revolve around promptly responding to inquiries and efficiently resolving issues across multiple communication channels, including phone, email, and chat. Your expertise will be instrumental in guiding and assisting customers with product or service-related inquiries, ensuring their satisfaction and fostering loyalty. Moreover, you will be entrusted with providing comprehensive information about our products or services to enhance customer experience and drive sales. Please note that this is not an opportunity for outsourcing projects; rather, we are seeking an individual to join us on a freelance basis. Compensation for this role is set at $21 per hour. If you are passionate about delivering exceptional customer service and possess the requisite skills, we invite you to apply and become an integral part of our team.
20 days ago37 proposalsRemoteGet some blog posts made into social media posts
I would like to start outsourcing some of my work and the first thing would be to get some help with social media posts and scheduling. Do you have experience with Canva? If all goes well I'd be looking to get some more help with systems and customer service in future. Be great to chat, Emilie
2 hours ago11 proposalsRemoteopportunity
Customer Testimonial - Near Crawly
I am in need of a customer video testimonial filming near Crawley Please see previous testimonials as a reference - https://www.youtube.com/watch?v=qu0OtSq-3IQ This will be taking place at the start of 15th May 2024
11 days ago10 proposalsRemoteopportunity
Customer Testimonial - Near Bristol
I am in need of a customer video testimonial filming near Bristol Please see previous testimonials as a reference - https://www.youtube.com/watch?v=qu0OtSq-3IQ This will be taking place at the start of June 2024
11 days ago13 proposalsRemoteCustomer Service Rep: Client Interaction & Workflow Optimization
I'm hiring a freelance customer service representative to join my team. Responsibilities include managing client communications, booking meetings, optimizing workflows, and ensuring high-quality service delivery to achieve business objectives. Responsibilities: - Respond to client messages and calls promptly and professionally - Schedule and coordinate online meetings efficiently - Streamline workflow processes to enhance productivity - Deliver exceptional service to clients to meet organizational goals Requirements: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - Proficiency in communication tools and software - Problem-solving skills and attention to detail - Previous experience in customer service or related roles preferred I'm offering a competitive rate of $21 per hour for this freelance position.
21 days ago33 proposalsRemoteCreate a website for a managed IT services company
***Please only contact me if you've done a website for IT services (send examples) and can integrate it with Hubspot. *** Develop an engaging digital presence for a managed IT services firm. Custom design a user-friendly website aligned with branding to effectively showcase an array of solutions. Optimize content through text, images and multimedia to inform potential clients and reflect core values. Integrate with Hubspot CRM and incorporate interactive elements to encourage connections. Implement search engine optimized functionality for contact forms, social platforms and analytics. Adopt a flexible CMS like Wordpress or Webflow. Ensure refined design mockups, a fully functional integrated site, training materials and ongoing support over 6-8 weeks. Project will develop a comprehensive virtual flagship to establish authority and drive qualified leads.
9 hours ago51 proposalsRemoteHelp searching, and summarize relevant literature
I need someone with a wide range of access to academic books, journals, articles to help me: search and summarise in a matrix (using Harvard referencing) and a key pargraph/takeaways from each source for my dissertation. Here are the key themes: 1. AI Applications in Retail Banking • Explore various AI applications in retail banking, such as customer service automation, risk assessment, fraud detection, personalised marketing, and chatbots. • Utilise Disruption Theory (Christensen, 1997) to analyse how AI-powered FinTech companies create new value networks for financial services, potentially displacing established banks. This framework allows for an examination of the value propositions, target markets, and competitive strategies of both banks and FinTechs, assessing the level of disruption AI is causing within the industry (Research Objectives 1 & 2). 2. Disruption vs. Enablement • Investigate instances where AI is disrupting traditional banking models, leading to changes in market dynamics, customer expectations, and competitive landscapes. • Employ Technological Determinism to emphasize the transformative power of technology. By examining the specific functionalities and capabilities of AI applications in banking, such as customer service chatbots and risk assessment algorithms, gain a deeper understanding of how AI reshapes customer experiences, operational processes, and risk management practices within banks (Research Objectives 1 & 2). 3. Customer Experience Transformation • Discuss how AI-driven technologies are transforming customer experiences in retail banking, including personalised recommendations, seamless interactions, and faster problem resolution. • Utilize Business Model Innovation (Osterwalder & Pigneur, 2010) to analyze how banks leverage AI to create new value propositions for customers. Explore how AI personalizes financial products and services, improves efficiency, and expands access to banking (financial inclusion), identifying innovative business models emerging in response to AI adoption (Research Objectives 2 & 4). 4. Consumer Perceptions and Trust • Investigate consumer perceptions and trust in AI-driven banking services, considering concerns about data privacy, security, and bias. • Employ Agency Theory (Eisenhardt, 1988) to analyze how banks can align the interests of AI with those of customers to ensure responsible use. This framework will guide the analysis of how banks can mitigate potential biases in AI-driven decision-making processes and maintain customer trust (Research Objectives 3 & 4). 5. Ethical and Regulatory Implications • Explore the ethical implications of AI in banking, particularly regarding data privacy, algorithmic fairness, and regulatory compliance. • Incorporate the Ethics of Artificial Intelligence (Jobin et al., 2019) framework to gain a nuanced understanding of these ethical implications, ensuring responsible AI deployment within banking (Research Objectives 3 & 4). 6. Workforce Dynamics and Reskilling • Analyse the potential impact of AI on bank workforces and the need for reskilling initiatives. • Utilize the Skill-Biased Technological Change framework (Autor et al., 2003) to understand the potential implications of AI on bank workforces and the skills required in the AI-driven banking landscape (Research Objective 2 & 4).
4 hours ago10 proposalsRemoteEmail Marketing Service Needed
We're looking for an experienced email marketer to manage our bulk email marketing campaign in order to generate 70-80 leads per month. You will be using your own email marketing tool(s), and we would like you to source the email data (the recipients' email addresses) What we will provide you with: - Email copyrighting - We can provide you with our domain(s) and the sender's email addresses if needed This is an ongoing opportunity
7 days ago38 proposalsRemoteWedding invites and order of service
I would love someone I can work with to design our wedding invites something simple but a lovely line drawing or watercolour. We are getting married on 2nd November, everyone will be in black tie and it is taking place in a rustic barn. Hopefully relaxed yet elegant. Using lots of hops, eucalyptus and other dried flowers. Keen to highlight our English, Scottish and Irish heritage which is why I came up with something as attached. Colours are emerald green and neutral colours
9 days ago56 proposalsRemoteSEO Service for my News Site
Hello, I am looking for any seo experts with a performance based seo service with my news site : usanews.net I want you to rank my website on "breaking news headlines today" or any 50K+ volumed news related keyword within 3 months on top #3 Keyword must have minimum 50.000-100.000 volume. Please setup your proposal in this format. Otherwise please dont send me any proposal cos l will refuse them. I can rank your usanews.net site with "breaking news headlines today" keyword on #3 within 3 months. Or l will refound your money. I ask just one keyword, one promise. nothing else. if you cant do your promise l will ask refund. My budget is 100 usd for each month and l will ask 300 usd refund if you cant reach your promise after 3 month. You will / can offer any keywords with min of 50.000 - 100.000 volumes. -- I WILL SEND YOU THIS MESSAGE AFTER YOUR PROPOSAL in my FIRST MESSAGE -- Did you read the job description carefully? it seems you didnt. Please give me the promised sentence l ask in my job requirements for this job if you read it. If I am unable to reach the promised result of ranking for "breaking news headlines today" in the top 3 search results on Google within 3 months, I will refund the full $300 to you. What is your keyword? Whats the expected traffic of your keyword to my site if you rank #3 with this keyword. Than l will decide to accept or refulse this proposal with your answers. Thanks.
10 days ago27 proposalsRemoteFreelance Telemarketer required
Company Description Quartix UK is a successful provider of vehicle tracking systems, founded in 2001 by industry professionals. With a customer base of over 20,000 across various sectors, Quartix's online service and unique tracking system has been installed in more than 600,000 vehicles. Our telematics service caters to the needs of both large corporations and owner-managed businesses. Quartix has been recognized with several business and product awards, showcasing their success and innovation in the industry. Role Description This is initially a short-term contract role for a Freelance Telemarketer, with scope for it to become a longer-term contract if proven successful. The Freelance Telemarketer will be responsible for conducting outbound calls from a data list to generate leads and schedule online appointments/demos for the sales team. They will need to effectively communicate with potential customers and provide excellent customer service. Skills • Interpersonal Skills, Communication, and Customer Service skills • Experience in appointment scheduling and conducting outbound calls • Excellent verbal communication skills • Ability to work independently and remotely – daily activity reports are required • Experience in the automotive industry is a plus • Previous telemarketing experience is essential
10 days ago24 proposalsRemoteopportunity
Looking for SAAS (Software as a Service) Guest Posting Sites)
Need 100% industry-focused SaaS guest posting sites. Please send lists with sites and prices. General guest posting sites will not be considered. The sites have to be Software as a Service-related
3 days ago26 proposalsRemoteurgent
Remote Call answering service
I’m temporarily in need of someone to answer customer calls, Book in appointments and overall Diary management for one part time technician. You do not need to live in the UK but must be able to answer calls in uk time 9am-5pm, Monday-Friday and be fluent in English to a high level. 10% commission per job booked in and carried out. Average job price is £140. Averaged 100 calls per month.
19 days ago61 proposalsRemoteExpires in 11opportunity
Company profile for a barbershop in a 5 star hotel
Dear, I want to have a company profile consisting of the following: Prepare a Cover Page: Ensure it includes the company logo, company name, contact information, and the date of submission. Write an Executive Summary: Provide a succinct overview highlighting the business concept, core services, and unique selling points. Detail the Company Overview: Describe the business structure, history, and mission. List Services Offered: Clearly itemize the services to be offered at the barbershop, emphasizing premium and exclusive offerings suited for a luxury clientele. Profile the Management Team: Include short information of the recruitment profiles of team members, focusing on their industry experience, expertise, and qualifications. Conduct and Present Market Analysis: Analyze the hotel's clientele and detail how the offered services meet their preferences and needs. Outline the Operational Strategy: Describe client experience plans (booking platform), customer service policies, and proposed hours of operation. Develop a Marketing and Sales Strategy: Explain strategies for customer attraction and retention, particularly leveraging the hotel’s existing client base. Include price list Please include references of previous work, expected timeline to submit
14 days ago18 proposalsRemoteCase Study Writing- Residental Pool installation
I would like to get some case studys written up of pools we have installed last year, Our Photographer is doing photo over the next few months Looking for someone who will contact our customer to gather info on thier pool project and then write up about a page about the project, makes sure customer is happy with it then send it back to me I can provide examples of ones we did last year#
4 days ago20 proposalsRemoteopportunity
Support new business to reach students and graduates in the UK
I have recently launched a small UK-based business providing CV, cover letter, and interview preparation services to students and graduates (higher education). I am hoping to work with a freelancer who has marketing experience with this specific audience, a well established network in this field, or both! My primary objectives are to explore strategies for making my company website and Instagram page more visible to this specific audience, and to secure more customers. If you are familiar with this type of customer and have ideas, please get in touch and we will agree a proposal accordingly.
8 days ago16 proposalsRemoteAsking Clients for Feedback and Google Reviews
I seek an experienced digital marketer to boost online presence and credibility for a professional services firm based in the London. The goal is to obtain 5 high-quality Google reviews per month highlighting the company's excellent customer service, professional expertise and reliability. The selected freelancer will be required to speak to our clients and send them links via emails and text messages to visit online google listings to gain familiar understanding of service offerings and to posting reviews.
20 days ago13 proposalsRemoteurgent
Chaffeur services to France return...
Polite, excellent ,experienced driver, with comfortable, efficient SUV or Sedan in good statutory working order; to collect two adults on May 17th at Dover, take them to Cannes; and collect them for similar return journey on May 21. Collect at Dover address at time to be arranged... Collect at Cannes address at time to be arranged... Petrol and Ferry costs to be paid by customers...
19 days ago0 proposalsRemoteExpires in 10Email marketing
I seek to engage the services of a specialist in digital correspondence dissemination to assist in growing my customer base. An understanding of relationship cultivation through scheduled electronic outreach is essential. The ideal candidate will demonstrate expertise in intentional and permission-based contact with a focus on relevance, benefit and rapport. Strategic segmentation and personalized content will be paramount to nurturing productive interactions. Measurement and ongoing optimization of open and click-through rates will indicate the success of tailored messages, calls to action, and retention efforts. Experience leveraging analytics to tailor subsequent campaigns for maximum impact is preferred. Proficiency in current email service provider platforms, permissions and privacy standards, as well as branding, design and copywriting abilities make a strong applicant. Compliance with all legal requirements and ethical norms when interacting with individuals is a minimum requirement. Please provide your portfolio and rate to be considered for this engagement focused on nurturing leads and growing loyal customers through judicious digital correspondence.
20 hours ago16 proposalsRemote