Customer Relations Projects

opportunity

Product Configurator – Squarespace Embedded Application

1. Executive Summary The Devon Kitchen Company requires a bespoke web configurator that allows customers to design, visualise and approve custom cutlery tray layouts. The application will be embedded into the existing Squarespace website and become a core sales feature, reducing design revisions while generating manufacturing-ready specifications. Later on this might be come a seperate website that sells these product to consumers outside our existing customer base.

Top Talent Recruiter for Property Management Teams

Seeking a top-tier recruiter to source exceptional talent for property management teams. Must be proactive, experienced in recruiting sales and customer support professionals, and adept at full-cycle hiring: crafting compelling job descriptions, sourcing passive candidates, conducting screening interviews, and managing offer negotiations. Strong communication, industry knowledge, and proven success filling roles quickly with high-caliber hires are essential for this engagement.

THE UNCOMMON – EMAIL MARKETING BRIEF

THE UNCOMMON – EMAIL MARKETING BRIEF About The Uncommon The Uncommon is a restaurant, cocktail bar and listening room located within Harbour House, North Shields. We combine great food, cocktails, music and atmosphere to create memorable experiences. Our brand is stylish, creative, independent and community-led. Objective Increase table bookings, walk-ins, repeat visits and customer loyalty through consistent email marketing. Scope of Work Email Marketing Create, design, write and schedule 2 marketing emails per week. Emails should be planned around: Seasons and weather Paydays Bank Holidays Sporting events DJs and live music Sunday Service roasts New menu items Cocktail features Local events Special offers and experiences The aim is to drive: Food bookings Drinks bookings Event attendance Repeat visits Campaign Planning Prepare a monthly content calendar in advance so marketing is aligned with upcoming events, seasonal opportunities and booking trends. Customer Segmentation Manage and improve customer lists including: Previous diners Sunday roast customers Event attendees Drinks customers Regular customers New subscribers Automation Setup & Management Create and manage automated email journeys including: Welcome email series Birthday emails Post-visit follow-up emails Re-engagement campaigns Event reminder emails Booking reminder emails where possible Reporting Provide a monthly report including: Open rates Click-through rates Subscriber growth Booking performance Campaign recommendations Platforms Mailchimp OpenTable Zapier (if required) Brand Personality The Uncommon is: Stylish Creative Friendly Premium but approachable Community focused Key themes: Great food Cocktails Music Atmosphere Experiences "Where Vibes Meet Flavours" Success Targets Increase table bookings Increase repeat customer visits Grow email database Improve customer retention Generate measurable revenue from email marketing Please Include In Your Proposal Hospitality marketing experience Examples of previous restaurant/bar campaigns Experience with Mailchimp automations Monthly management fee Setup fee (if applicable) Estimated time required each month

Virtual Assistant Required – Events & Entertainment

I’m looking for a proactive and professional Virtual Assistant to support my events and entertainment businesses, with the opportunity for ongoing work. Essential Requirements * Excellent spoken and written English (essential). * Confident speaking to clients and suppliers over the phone. * Experience or a good understanding of the events, hospitality or entertainment industry. * Friendly, organised, reliable and able to work independently. Key Responsibilities * Calling clients to discuss event enquiries and gather information. * Following up leads and supplier quotations. * Handling customer enquiries professionally. * Managing emails and diary. * Preparing proposals from templates. * General event administration and research. To Apply Please tell me: * Your relevant experience. * Your weekly availability. * Why you’d be a good fit for this role. Thank you.

Reviewer for smart Home energy Device Romania

We are looking for an experienced reviewer to evaluate a smart home energy device that connects directly to electricity smart meters and provides real-time or near-real-time household consumption information. The ideal candidate should have experience reviewing IoT products or consumer electronics. The goal of this project is to create a detailed, practical, and engaging product review that helps potential buyers understand how the device works, what value it provides, and whether it is worth using. The freelancer will be expected to review the product from the perspective of a potential customer, covering areas such as: - Product overview and main purpose - Setup and installation process - Ease of use and user experience - Quality and usefulness of the consumption data provided The reviewer should have access to an electricity smart meter with an available P1 port and to be able to physically connect and test the product with their smart meter.

Simple Single-Product E-commerce Landing Page

We are looking for a Junior/Mid Full-Stack Developer to build a lightweight, high-converting single-product e-commerce landing page. The project is extremely straightforward: we need a clean modern frontend to showcase one physical product, integrated with a simple backend/serverless function to handle payments securely. No complex shopping carts, no user accounts, and no heavy databases are required. Scope of Work: Frontend: A single responsive landing page (HTML/CSS/JS or React/Next.js). Product section with images, description, and a "Buy Now" button. Simple, clean UI optimized for mobile devices. Backend & Integration: Integration with Stripe Checkout (direct payment redirect). A simple webhook/backend function (Node.js/Next.js API route) to catch successful payment events. Trigger an automated confirmation email to the customer upon successful purchase (using Nodemailer, SendGrid, or Mailgun). Technical Stack (Preferred): Frontend: React, Next.js, Tailwind CSS, or simple HTML/JS. Backend: Node.js / Serverless functions. APIs: Stripe API, email sending service. Budget & Timeline: Budget: $400 (Fixed Price) Timeline: 3–5 days from the start date. Requirements: Prior experience with Stripe API integration. Clean, well-commented code. Ability to deploy the ready solution to Vercel, Netlify, or Heroku.

QA Tester Needed for a New African CRM & Business Platform

We're looking for detail-oriented QA testers to test a new SaaS platform called Thoth Share before its public launch. Website: https://thothshare.com Thoth Share is an African-first business platform that combines a Link-in-Bio, CRM, Email Marketing, Products & Checkout, Lead Capture, and a Unified Social Inbox into one platform. Your role is to use the platform like a real customer and report any issues you encounter. You'll be testing areas such as: User registration and login Dashboard Public profile page CRM and contacts Email account connection Email campaigns Products and checkout Popup lead forms Social inbox Mobile responsiveness Overall usability and user experience Please provide: Steps to reproduce bugs Expected vs actual behaviour Screenshots or screen recordings where applicable Suggestions for improving the user experience Ideal candidates should have experience testing SaaS products or web applications and be comfortable documenting issues clearly. When applying, briefly describe your QA experience and any tools you've used (manual testing, browser DevTools, Jira, Trello, etc.).

opportunity

Experienced Developer Required – Online Course Booking

Guld Training and Recruitment is looking for an experienced developer to design and build a professional online course booking system. Phase 1 – First Aid Courses The initial system will be used for First Aid training courses and must include: Monthly course availability calendar Customers can view available course dates and spaces Online booking system Individual and group/company bookings Capture customer and attendee/delegate details Automatic booking confirmation by email Unique booking reference numbers Automatic invoice generation after booking PDF invoices sent automatically by email Unique invoice numbering Course pricing and VAT/tax functionality where applicable Admin dashboard to manage bookings Ability to add, edit and cancel course dates Ability to set maximum spaces per course Prevent overbooking View and export attendee/delegate lists Search and filter bookings Mobile-friendly and professional design Secure handling of customer data GDPR considerations Phase 2 – Expansion The system must be designed to scale in Phase 2 to include other courses offered by Guld Training and Recruitment. The future system should support: Multiple course categories Different prices Different course durations Different locations Different monthly schedules Different participant capacities Easy addition of new courses Important – Proven Experience Required Only developers/designers with a proven track record of successfully building booking systems will be considered. Please do not apply if you only have general website design experience. To be considered, your proposal must include: Links to live booking systems you have personally designed or developed Examples of similar booking, appointment, event or course-management systems Evidence of automated email confirmation experience Evidence of automated invoicing/PDF invoice functionality Details of the technology you recommend Estimated delivery timeframe Fixed-price quotation for Phase 1 Estimated cost for Phase 2 Details of any monthly, annual, hosting, plugin, licence or third-party costs Details of post-launch support Generic proposals or copy-and-paste applications will not be considered. When Applying Please start your proposal with the words: “GULD BOOKING SYSTEM” This is to confirm that you have read the full project description. Please then provide: Links to at least 2 relevant booking systems you have previously built A short explanation of your role in each project Your recommended technology/platform Your fixed price for Phase 1 Your estimated delivery timeframe Your proposed approach for Phase 2 scalability Details of ongoing costs and support We are looking for a reliable developer who can demonstrate genuine, relevant booking-system experience and deliver a professional, scalable solution.

Management of website

About Verve Sport We design and manufacture custom sportswear, team kits, and performance clothing. Our website is a key part of how clubs and customers discover us, view our work, and place orders. so keeping it sharp, updated, and visually strong is essential. Role Overview We need someone who can manage our website on an ongoing basis, ensuring it always reflects our latest products, promotions, and brand direction. You’ll work closely with us, bringing new ideas and improvements to help elevate the customer experience. Key Responsibilities - SEO - Upload and optimise new images and videos showcasing our work - Improve site responsiveness across desktop, tablet, and mobile - Set up promotions, banners, and seasonal campaigns - Integrate an AI chatbot to assist customers with common questions - Suggest new ideas and improvements to enhance layout, navigation, and conversions - Support landing page development for campaigns, product launches, and club partnerships - General site maintenance to ensure smooth performance **What We’re Looking For** - Experience managing e‑commerce or brand websites - Strong understanding of responsive design and UX - WIX experience essential - Ability to work independently and bring creative solutions - Familiarity with AI chatbot integrations (preferred) - Someone reliable, communicative, and able to work with us long‑term - A proactive mindset — we want someone who will come to us with ideas, not just wait for tasks Project Type - Ongoing monthly work - Long‑term partnership preferred

urgent

Integrate Hubspot With Jobber, Zapier, and Google Adwords

We're looking for an experienced marketing automation specialist to build an end-to-end lead tracking and reporting system for a service business. Our website runs on WordPress, our CRM will be HubSpot, and our field service management software is Jobber. We want to accurately track marketing ROI from Google Ads (and eventually other marketing channels) all the way through to booked jobs. Project Scope We need someone with proven experience implementing integrations between: HubSpot Jobber Zapier Google Ads WordPress The ideal candidate has completed similar projects for home service businesses and understands both CRM automation and marketing attribution. Responsibilities Configure HubSpot as the primary marketing CRM. Build automation workflows between HubSpot, Jobber, and Zapier. Capture website leads and automatically create customers/jobs in Jobber. Ensure lead source and campaign attribution are preserved throughout the workflow. Configure Google Ads conversion tracking and offline conversion reporting where appropriate. Set up accurate lifecycle stages and lead tracking in HubSpot. Create custom HubSpot dashboards showing: Leads by source Cost per lead Conversion rates Pipeline metrics Marketing ROI Verify that Google Ads conversions match actual qualified leads rather than simple form submissions. Test the complete workflow from ad click to Jobber customer creation. Required Experience Please apply only if you have hands-on experience with: HubSpot CRM HubSpot Workflows HubSpot Reporting & Dashboards Google Ads Conversion Tracking Google Ads Goals / Conversions Zapier Jobber API or Zapier integration WordPress forms (Gravity Forms, WPForms, Contact Form 7, etc.) UTM tracking and marketing attribution Nice to Have Experience with service businesses (pool companies, HVAC, plumbing, roofing, landscaping, etc.) HubSpot certifications Experience importing offline conversions back into Google Ads Knowledge of GA4 attribution and event tracking To Apply Please include: Examples of similar HubSpot + Jobber or HubSpot + field service automation projects. A brief explanation of how you would preserve marketing attribution from Google Ads through Jobber. Which HubSpot dashboards you would recommend for measuring marketing ROI. Your estimated timeline for completing this project. Your hourly rate. We're looking for someone who can become our go-to HubSpot automation specialist for future projects as well.

Remote Admin & Tech Assistant

We are seeking a reliable and professional Remote Admin & Tech Assistant to join our company. This role is ideal for someone with strong communication skills, excellent organizational abilities, and a basic understanding of technology. You do not need to be an experienced software developer. We value professionalism, reliability, and the willingness to learn new tools and workflows. Must currently reside in the United States and be authorized to work in the U.S. Fluent English speaker with excellent verbal and written communication skills. Own a reliable laptop or desktop computer and have a stable internet connection. Strong organizational and multitasking skills. Comfortable using: Email and calendars Google Workspace and Microsoft Office Zoom, Google Meet, and Microsoft Teams Online collaboration tools Ability to work independently in a remote environment. Quick learner with strong attention to detail. Basic understanding of computers and web applications. Previous remote work experience is preferred. Experience in customer support, operations, executive assistance, or project coordination. Familiarity with CRM systems such as Salesforce or Zendesk. Basic knowledge of Python, Java, React, or Vue is a plus but not required. Experience testing websites or reporting software issues. Assist with day-to-day administrative and technical tasks. Manage schedules, emails, and online communications. Test simple web applications and report bugs or issues. Participate in virtual meetings and communicate effectively with team members. Follow instructions from senior team members and complete assigned tasks on time. Learn new tools and processes as needed. Support various projects and help improve operational efficiency. To help us evaluate communication skills, shortlisted candidates will be asked to submit a 1–2 minute self-introduction video in English and participate in a brief video interview. We are looking for someone who is: Professional and dependable Comfortable working remotely An excellent communicator Organized and detail-oriented Eager to learn and grow

SaaS Developer — Bathroom360 Platform (React, Supabase)

ABOUT BATHROOM360 Bathroom360 Ltd is a UK-based technology startup building a vertical SaaS platform for the bathroom installation industry. Our platform takes a bathroom installer seamlessly from first customer contact through to invoicing and aftercare — survey, floor plan, 3D visualisation, quotation, building regulations, scheduling, and payment — in one connected cloud platform. We are seeking an experienced full-stack developer to build Version 1.0 of the Bathroom360 platform, ready for showcase at London Build Expo, Olympia, November 2026. A full Product Blueprint is attached to this posting. Please read it before submitting your proposal. Proposals that do not reference the Blueprint will not be considered. --- THE PROJECT We require a complete SaaS platform built to the specification in the attached Bathroom360 Product Blueprint. The platform serves three customer segments: independent bathroom installers, bathroom showrooms, and white-label partners. The platform includes 15 modules: company onboarding, customer CRM, bathroom survey, floor plan designer, 3D visualiser, finishes and tile specification, supplier product library, quotation engine, building regulations guidance, job scheduling, installation workflow, snagging and sign-off, invoicing and payments, aftercare and warranty, and an AI assistant powered by the Anthropic Claude API. --- TECHNOLOGY STACK REQUIRED The Blueprint specifies the following technology stack. You must have demonstrable experience with all of the following: - React and Next.js — frontend framework - Supabase — database, authentication, storage, and edge functions - Three.js — 3D bathroom visualisation - Tailwind CSS — styling - Stripe — subscription billing - Resend — email delivery - Anthropic Claude API — AI assistant integration - Vercel — hosting and deployment --- WHAT WE ARE LOOKING FOR - A developer or small team with a portfolio of completed SaaS projects - Demonstrable Three.js experience — please include examples of 3D work in your proposal - Experience building multi-tenant SaaS platforms with Supabase row-level security - Strong communication in English — this is a collaborative project requiring regular updates - UK-based or UK timezone working hours preferred --- PROJECT STRUCTURE This is a fixed-price project with milestone payments. We do not pay hourly and we do not pay the full amount upfront. Payment is structured as follows: - 25% on project start and infrastructure setup - 25% on completion of Phase 1 modules (survey, floor plan, 3D, quotation, PDF) - 25% on completion of Phase 2 modules (supplier library, invoicing, scheduling, AI) - 25% on final delivery, testing, and Expo readiness sign-off --- TIMELINE - Development start: August 2026 - Phase 1 complete: September 2026 - Phase 2 complete: October 2026 - Final delivery and testing: November 2026 - Showcase: London Build Expo, Olympia, November 2026 --- WHAT YOUR PROPOSAL MUST INCLUDE We will not respond to generic proposals. Your proposal must include: 1. Confirmation that you have read the attached Product Blueprint 2. Your fixed-price quote for the complete Version 1.0 build 3. Links to at least two previous SaaS projects you have built 4. At least one example of Three.js or 3D web work you have completed 5. Your proposed delivery timeline with milestones 6. Any questions or concerns about the specification --- ABOUT THE COMPANY Bathroom360 Ltd is founded by Pamella Edwards — a qualified plumber, heating and gas engineer, and Triple-Appointed London Build Ambassador for Women in Construction, Diversity in Construction, and Sustainability in Construction. The platform is built on deep industry expertise and a clear commercial model with three revenue segments. We are a serious business with a clear vision, a detailed product specification, and a confirmed showcase event. We are looking for a developer who is equally serious and can deliver to a professional standard. Please attach your proposal and we will respond within 48 hours. Bathroom360 Ltd

opportunity

I need a reels / tiktok / short form editor (monthly retainer)

Reels /TikTok Editor Women's Travel Brand (part-time, ongoing) Hi! I'm a founder and brand owner of a travel company and I am looking for someone to support me with Reels / Short form video editing on a monthly ongoing basis. The kind of content that I will need editing: > mini vlogs > voiceover > talking to the camera > quick cuts aesthetic style posts I am looking for around 25-30 edited pieces of content each month - all content will be provided to you! I would love to start on a trial maybe editing 3-5 videos first to see if I like the quality / style and then we can work ongoing long term on a retainer basis! There is room to grow into the role as well! I have a huge amount of content from the past that has been captured and content that is constantly being recorded so there is huge opportunity to work together here. You'll thrive here if you: Live and breathe Instagram Reels + CapCut + TikTok Are reliable and fast (daily cadence matters as I need to trust it gets done and sometimes content may need to be edited within 24-48 hours, sometimes time will be longer) Communicate clearly in English Have worked with travel brands / founders before Ideally, I am looking for a woman who understands a female audience and bonus if you're a traveller, as that is my ideal customer! Here is the type of style of content that I will need: REFERENCE 1 TALKING TO CAMERA - https://www.instagram.com/reel/DWJ_iTcCGO8/ REFERENCE 2 VLOG - https://www.instagram.com/reel/DZnvvd8ALex/ REFERENCE 3 AESTHETIC - https://www.instagram.com/reel/DZb9qJgJ36y/ REFERENCE 4 VOICEOVER - https://www.instagram.com/reel/DaLpNkPMVjy/ To apply: Send 2–3 short-form examples you've made that are aligned with the reference examples above, plus the word "pink sand" at the top so I know you read this.

AI assistant call handling

I’m looking for a developer to build an AI-powered call handling and dispatch system for emergency/facilities maintenance calls, similar to corecall.co.uk. I have an existing IP phone system this needs to integrate with. ( Hihi) What it needs to do: • Answer inbound calls via AI (voice agent), 24/7 • Have a natural conversation to capture caller name, location, fault description, and urgency • Automatically match and dispatch the right engineer based on skill, location, and availability • Send SMS/email notifications to both the engineer and the customer • Provide a live dashboard showing incidents, statuses, and engineer availability • Integrate with our existing systems Ideal experience: • Voice AI platforms (Vapi, Retell, Bland, or similar) • SIP/VoIP and PBX integration (3CX experience a strong plus) • Backend development (Node.js or similar) — APIs, webhooks, databases • Twilio or similar for SMS/email notifications • Comfortable building a clean operational dashboard Nice to have: • Prior experience building call-handling/dispatch systems for trades, FM, or field service businesses • Experience with Anthropic/OpenAI APIs for conversational logic To apply, please include: • Relevant past projects (especially anything involving voice AI or SIP/PBX integration) • Your estimated hourly rate and roughly how many hours you’d expect this to take • Any questions about scope I already have a working architecture plan and some backend code scaffolded, so this isn’t starting from zero happy to share on request. PLEASE DO NOT ADD ME ON LINKED IN OR EMAIL ME OR MAKE ANY CONTACT OUTSIDE OF THIS PLATFORM I WILL REPORT AND BLOCK

Luxury Brand Content Creator / Storyteller

We're looking for someone who can demonstrate an understanding of luxury brands, craftsmanship, and visual storytelling. Our audience is architects, interior designers, heritage property owners, and affluent private clients. This position is suitable for self-employed / freelancers, newly qualified students or students looking to gain valuable industry experience, build their portfolio, and develop practical marketing skills within a small business environment. We are looking for someone with experience and an interest in marketing, social media, content creation, or digital communications to assist with marketing at our cabinet making business. This would provide practical, hands-on experience working with a real business to help develop and promote our online presence. This would be temporary/freelance in the first instance (on a rolling 2 week position) but could lead to a flexible job offer. We anticipate this is mostly a remote working position but should likely include one occasion per week/bi-weekly of 'site' work (taking photos/gathering information at our workshop) therefore their ability to travel to our site would be essential. Duties Activities would be mainly creating and scheduling social media content: >Photographing and showcasing completed / work-in-progress projects on social media platforms >Developing ideas for marketing campaigns >Assisting with website and online content updates >Researching local marketing opportunities and customer engagement strategies Application is informal - please email me with your CV/experience information and specific visual examples of how you have undertaken similar work (this could include work completed during study). Pay: £15.00-£25.00 per hour Work Location: Hybrid/Remote in Hathersage S32 1EG

IT support Analyst M365/Google Workspace

Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence

opportunity

Excel automate, Power Query, data mapping, dashboard development

I am looking for an experienced Excel and Power Query specialist to complete a multi-level governance and assurance system for a health and social care organisation. The organisation has five service divisions. The workbooks, registers and overall structure have already been designed; I am not looking for someone to start again. I need someone who can review the existing files, improve the formulas and functionality, make the registers smarter and create reliable connections across the system. The required reporting flow is: Service/Practice Observation → Regional Governance → Divisional Governance → Group Governance/Master Dashboard Each division requires its own governance workbook and dashboard. Service and regional information must feed into the relevant divisional workbook, with key information from all five divisions feeding into one Group-level Master Dashboard. Smart governance registers The project includes a suite of existing registers covering areas such as: Risk Safeguarding Incidents and serious incidents Complaints and compliments GDPR and data breaches Restrictive practice Governance actions Service user feedback Audits and improvement Regulatory actions Training and workforce compliance The exact number of files will be confirmed with the successful freelancer following an initial review. The registers need to become functional, consistent and easy to use, rather than simply formatted spreadsheets. Depending on the register, this may include: Unique reference numbers Automated status calculations Open, closed and overdue indicators Due-date and review alerts Automated risk ratings and RAG indicators Dropdown lists and controlled data entry Conditional formatting Automated totals and summary metrics Monthly, quarterly and annual reporting Filtering by service, region, division, category, status and reporting period Identification of themes, recurring issues and required escalations Formula protection without restricting data entry Summary pages or dashboards Connections to the appropriate regional, divisional and Group dashboards The registers will remain the source of truth for individual records. Only relevant totals, themes, trends, risk ratings and outstanding actions should feed into higher-level dashboards. Main requirements The successful freelancer will be required to: Review and inventory the existing workbooks and registers Produce a clear data map showing how information should move through the system Make the registers smarter, more automated and easier to maintain Add, correct and protect formulas across multiple files and tabs Standardise dropdowns, identifiers, categories and reporting periods where required Create calculated metrics, alerts and RAG indicators Link Practice Observation data to Regional Governance workbooks Link Regional Governance workbooks to the relevant Divisional Governance workbook Complete dashboards for each of the five divisions Link all five Divisional Governance workbooks to the Group Master Dashboard Link relevant register data to the correct reporting level Use Power Query or another reliable Excel-based method where appropriate Ensure files work reliably within Microsoft 365/SharePoint Reduce the risk of broken links when files are moved, updated or refreshed Test the complete data flow from source registers through to the Master Dashboard Ensure the system is straightforward for managers with varying levels of Excel experience Deliverables Smart, functioning governance registers Functional Practice Observation templates Regional Governance and Assurance workbooks Five Divisional Governance workbooks and dashboards One Group Governance workbook and Master Dashboard Reliable connections between all relevant files Working formulas, validation, dropdowns, alerts and RAG ratings A complete data map/data dictionary Testing of the full reporting flow Simple refresh and maintenance instructions Final handover and correction of any errors identified during testing Confidentiality The work relates to confidential organisational systems. A Non-Disclosure Agreement must be signed before any files are shared. Anonymised or test data will be used wherever possible. Please include in your proposal: Your experience of creating smart Excel registers and trackers Your experience of linking Excel files stored within SharePoint/Microsoft 365 Your Power Query experience How you would minimise broken connections How you would approach mapping and testing this system Examples of comparable work What you can deliver within the approximate £1,000 budget

Junior Product Manager

Summary Key responsibilities Provide day-to-day support to government clients and triage their queries Assist with platform implementations for new clients Run product demonstrations and training sessions (initially with senior support, then independently) Maintain user-facing documentation, guides and training materials Gather user feedback and pass insights to the Senior Product Manager Support coordination between clients and internal delivery teams Help track delivery progress and flag risks or blockers Essential experience & skills Strong written and verbal communication skills Confident, professional manner when dealing with clients Well organised, with an ability to manage your own time and tasks Attention to detail and a methodical approach to documentation Willingness to learn quickly and take ownership of your work Eligibility to live and work in the UK Willingness and ability to obtain clearance (BPSS, SC or higher) Desirable experience Some experience in product, project, delivery or customer success (including internships, placements or graduate schemes) Exposure to SaaS, ICT or public-sector environments Awareness of Agile or Scrum delivery frameworks Experience presenting or training non-technical audiences What we offer An accessible entry point into product management with mentoring from a Senior PM Fully remote working from anywhere in the UK Hourly rate via PAYE £18/hour Initial 6-month contract with a clear path to extension Hands-on experience supporting services used across UK government Confirm your Eligibility to live and work in the UK Confirm your Willingness and ability to obtain clearance (BPSS, SC or higher)

QA Engineer (AI SaaS Platform) Manual & Automation Testing

About Us We are building an all-in-one AI-powered business platform designed to help businesses automate their daily operations. Our platform includes AI assistants, CRM, AI phone agents, social media management, email marketing, automation, analytics, scheduling, integrations, and much more. Our vision is simple: to build one of the best AI business platforms in the world. https://www.globifyai.com We are looking for an experienced QA Engineer who is passionate about quality and can help us deliver a polished, reliable, and user-friendly product. What We Need We are not looking for someone who simply clicks through pages. We need someone who will think like a real customer, challenge every feature, try to break the system, identify hidden issues, and help us improve the overall user experience. Your goal is to ensure our platform is stable, secure, fast, intuitive, and ready for production. Your Responsibilities You will thoroughly test every area of the platform, including: * User registration, login, authentication, and account management * Dashboard functionality and navigation * CRM and lead management * AI assistants and AI-generated content * AI Phone Agent and voice conversations * Social media scheduling and publishing * Email marketing campaigns * Automation workflows * Knowledge Base and AI responses * Notifications and alerts * Billing, subscriptions, and credits * Third-party integrations * Mobile responsiveness * Cross-browser compatibility * Performance and loading speed * Security and user permissions * API functionality and error handling Every feature should be tested under normal, edge-case, and failure scenarios. What We Expect We expect you to: * Test every workflow from start to finish. * Try unexpected user actions and edge cases. * Verify that every button, form, and feature works correctly. * Test on desktop, tablet, and mobile devices. * Test on Chrome, Edge, Safari, and Firefox. * Report bugs with clear reproduction steps. * Include screenshots and screen recordings where necessary. * Suggest UI/UX improvements that make the product easier to use. * Identify confusing workflows or unnecessary clicks. * Recommend improvements to make the platform faster and more intuitive. We value suggestions—not just bug reports. Deliverables For every issue found, please provide: * Bug title * Description * Steps to reproduce * Expected result * Actual result * Severity (Critical, High, Medium, Low) * Screenshots or screen recordings * Suggested improvement (if applicable) At the end of testing, provide a complete QA Report including: * All bugs discovered * UI/UX recommendations * Performance issues * Security concerns * Feature improvement suggestions * Final production readiness assessment Required Skills * Strong experience testing SaaS web applications * Manual QA testing * API testing (Postman or similar) * Browser compatibility testing * Mobile responsiveness testing * Performance and usability testing * Excellent attention to detail * Strong written English Bonus Skills * Playwright * Cypress * Selenium * AI application testing * OpenAI integrations * Twilio * Supabase * React / Next.js * TypeScript Project Goal We are building a premium AI platform that businesses will rely on every day. We are looking for a QA Engineer who genuinely cares about quality, user experience, and product excellence—not someone who simply completes a checklist. If you enjoy finding hidden issues, improving products, and helping create world-class software, we’d love to work with you.

Backend Engineer for Startup Team — Full-Time Level Commitment

Project Description: We are a startup looking for a Backend Engineer to join our team and help build our product. This role is not for someone who is only looking for small freelance tasks. We need a serious backend engineer who can work with the responsibility, communication, and technical discipline expected from a full-time team member. You will be involved in backend architecture, API development, database design, integrations, debugging, performance improvements, and product-related technical decisions. You should be able to understand business requirements, communicate clearly with customers, and deliver clean, reliable, production-ready backend work. Key Responsibilities: - Build and maintain backend APIs and services - Design and manage database structures - Implement authentication, authorization, and business logic - Integrate third-party APIs and services - Debug complex issues and solve root causes - Communicate professionally with customers and team members - Translate product and customer requirements into technical solutions - Maintain high standards for code quality, security, and reliability Required Qualities: - Strong backend engineering experience - Production-level coding ability - Excellent communication skills - Ability to speak with customers in a professional and clear way - Ownership mindset - Reliability and accountability - Startup mentality: practical, fast-moving, and problem-solving focused - Full-time employee-level working standard, even if the contract starts as remote or freelance Technical Skills: - Backend framework experience such as Node.js, NestJS, Express, Python, Django, FastAPI, or similar - Strong database experience with PostgreSQL, MySQL, MongoDB, Supabase, or similar - REST API design - Authentication and permission systems - Git and professional development workflow - Security and performance awareness Nice to Have: - SaaS product experience - Cloud experience with AWS, GCP, or similar - Docker or deployment experience - Stripe/payment integration experience - Experience working directly with startup founders or customers To apply, please send: - Your backend development background - Relevant production project examples - Your strongest backend stack - Your availability - Your rate or salary expectation