Junior Product Manager

Summary

Key responsibilities

Provide day-to-day support to government clients and triage their queries
Assist with platform implementations for new clients
Run product demonstrations and training sessions (initially with senior support, then independently)
Maintain user-facing documentation, guides and training materials
Gather user feedback and pass insights to the Senior Product Manager
Support coordination between clients and internal delivery teams
Help track delivery progress and flag risks or blockers

Essential experience & skills

Strong written and verbal communication skills
Confident, professional manner when dealing with clients
Well organised, with an ability to manage your own time and tasks
Attention to detail and a methodical approach to documentation
Willingness to learn quickly and take ownership of your work
Eligibility to live and work in the UK
Willingness and ability to obtain clearance (BPSS, SC or higher)

Desirable experience

Some experience in product, project, delivery or customer success (including internships, placements or graduate schemes)
Exposure to SaaS, ICT or public-sector environments
Awareness of Agile or Scrum delivery frameworks
Experience presenting or training non-technical audiences

What we offer

An accessible entry point into product management with mentoring from a Senior PM
Fully remote working from anywhere in the UK
Hourly rate via PAYE £18/hour
Initial 6-month contract with a clear path to extension
Hands-on experience supporting services used across UK government


Confirm your Eligibility to live and work in the UK
Confirm your Willingness and ability to obtain clearance (BPSS, SC or higher)