Customer Experience Projects
Looking for freelance Customer Experience jobs and project work? PeoplePerHour has you covered.
featuredurgent
Website Design Required for a Construction Company
I seek an experienced web designer to craft a modern and engaging website for my growing construction firm. The site should utilize clean and minimal visual design balanced with impactful imagery to convey our dedication to quality workmanship. Key pages needed include an about us section highlighting our team's extensive industry expertise and commitment to customer satisfaction, as well as separate pages detailing our services, portfolio of completed projects with photos and testimonials, and contact details with an intuitive form for potential clients. Easy navigation between these sections is paramount, employing prominent yet unobtrusive tabs or similar method across a responsive design optimized for viewing on desktop and mobile browsers alike. Content must be written in a clear, straightforward style emphasizing our strengths while avoiding industry jargon that could confuse casual visitors. Additionally, the site should integrate optional future features such as a blog with construction tips, a staff directory, and web forms to request quotes or schedule appointments. Submitters should have proven experience designing multipage websites for trade or B2B clients, with demonstrable skills in user experience design, HTML/CSS coding, and ensuring Section 508 accessibility standards are met. A well organized, commented codebase will be essential for my non-technical review and potential ongoing maintenance. Examples of similar past work showcasing design and development abilities are strongly encouraged. Please provide estimated timelines and costs for this project in your response. I welcome creative solutions that highlight
featuredpre-funded
Developer for Podcast Content Analysis System
Objective Develop a fully automated system to monitor, transcribe, analyse, and summarise niche podcasts for identifying potential news stories. Project Overview I am seeking a developer to build a comprehensive system for processing podcast content. The system will monitor podcast feeds for new episodes. When a new episode is published, it downloads the mp3, transcribes it and runs it through the OpenAI API with my custom prompts. The output is an alert to me (email or otherwise) with the response from the OpenAI API. Key Aspects 1. Podcast Feed Subscription. Set up and manage a list of podcast feeds to monitor for new episodes. 2. Episode Downloading. Automate the process of downloading new episodes. 3. Transcription. Utilize transcription service APIs to convert audio content into text. 4. Content Analysis. Call OpenAI with the transcript and custom prompt I'll write. 5. Alert System. Develop a notification system to alert me of the output. Application To apply please start your application with the phrase "I read the full ad" as this allows me to weed out people who did not. Without that, I'll mark the application as spam automatically. Then please provide: 1. Apporach - Outline how you would approach the project. 2. Costs - Provide an estimate of your charges. 3. Timeframe - Summarise the time needed to complete the project. My aim is to have a clear idea of how you will complete the task, your experience and how much it might cost me.
Project Manager with agency experience
Hi I'm a content creator and touring artist and am looking for someone to take my long term objectives around these areas and help me implement these into granular objectives and plot into a timeline bringing in production talent when needed. I'm looking for someone with UK agency experience, certified PM credentials with content production experience, brand experience. Experience with creating systems to outsource production tasks like editing and management of that. you need. Understanding of content production processes plus resource management. Ability to manage cross-discipline teams, such as marketing, video editing, strategy Familiarity with project management tools and processes.
8 hours ago7 proposalsRemoteCustomer Service for Accessible Website Development
We are seeking a freelance customer service professional to join our team. The role involves working closely with clients to develop accessible websites and assisting other team members to ensure designs are user-friendly and effective. This is a freelance hiring opportunity, with a pay rate of $22 per hour. Key Responsibilities: - Collaborate with clients to understand their requirements and provide exceptional service. - Assist in the development of accessible websites. - Support team members to ensure website designs are user-friendly and meet accessibility standards. Requirements: - Proven experience in customer service. - Knowledge of web accessibility standards. - Strong communication and collaboration skills.
2 days ago28 proposalsRemoteCustomer support calls
Are you interested in earning extra income with flexible hours? Virtulise is currently seeking up to seven motivated individuals to join our team as freelance customer service representatives. This is a fantastic opportunity to work with one of our long-term and trusted clients. **What We Offer:** - A straightforward and rewarding role with all training provided directly by us. - The flexibility of a self-employed status, allowing you to manage your own schedule. - Minimal paperwork, as our back office handles the majority of administrative tasks. - We provide the necessary software, ensuring you can make calls without incurring charges. **Requirements:** - You must have your own phone to use for customer service calls. If you are enthusiastic about delivering excellent customer service and are looking for a role that fits your lifestyle, we would love to hear from you.
11 days ago41 proposalsRemoteVirtual Sales and Customer Support Agent
Job Title: Virtual Sales and Customer Support Agent Description: Role Overview: The Virtual Sales and Customer Support Agent will handle customer interactions through online chat, aiming to provide excellent service and boost sales for our clients, who are adult women social media influencers. Responsibilities: Manage and respond to customer inquiries via chat. Promote additional services and products based on customer needs. Maintain detailed records of customer interactions and follow-ups. Continuously improve service quality through feedback and training. Requirements: Exceptional written communication skills in English. Experience in sales, customer service, or a related field. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Compensation: Hourly + Commission ranging from $4 to $12.
2 days ago19 proposalsRemoteHire Experienced Freelance Customer Service Specialist
We are seeking an experienced Customer Service Specialist for a freelance role. The primary responsibilities include assisting with event planning and ensuring proper time management. The ideal candidate will possess excellent communication and organizational skills. This is a freelance hiring with a competitive pay rate of $25 per hour. We are not offering an opportunity or outsourcing the project; this is strictly a freelance engagement. Requirements: - Proven experience in customer service - Strong organizational and time management skills - Ability to assist in event planning If you are a detail-oriented and experienced customer service professional, we encourage you to apply. Payment: $25 per hour Status: Freelance Hiring
2 days ago16 proposalsRemoteopportunity
Sales & Marketing - No Experience Needed
Imagine for a minute hanging out at home – or literally anywhere in the world and getting paid to help others live happier and more fulfilling lives. Sounds like fun? If so, then I'm not exaggerating when I tell you that your answers to these questions could change your life... • Are you tired of just existing and are ready to make a positive difference in the world? • Would you like to wake up excited and enthused about your work? • Would you like to make an incredible living while also creating a full and abundant life? Want to find out more? Then click Apply and I will provide more information.
10 days ago26 proposalsRemoteopportunity
Customer Testimonial - Near Crawly
I am in need of a customer video testimonial filming near Crawley Please see previous testimonials as a reference - https://www.youtube.com/watch?v=qu0OtSq-3IQ This will be taking place at the start of 15th May 2024
22 days ago10 proposalsRemoteopportunity
Customer Testimonial - Near Bristol
I am in need of a customer video testimonial filming near Bristol Please see previous testimonials as a reference - https://www.youtube.com/watch?v=qu0OtSq-3IQ This will be taking place at the start of June 2024
22 days ago14 proposalsRemoteopportunity
FULLY SKILLED AND EXPERIENCE WEBSITE TECHNICIAN AND PROGRAMMER.
Due to the illness of our Skilled Website technician - who has been working with us for many years - and now is unable to complete the functions and facilities which is required for our Jobs website - We require another skilled website technician - who has a base in the UK - which we can attend for meetings etc., to complete all the necessary functions and applications that is required for our Jobs website assignment. All applicants must be fully skilled in E-commerce and Mobile friendly applications- - as well as being able to handle the other necessary functions to make our Jobs website complete, responsive and working properly. Together with building our very own CV library - as well as - Job Text Alerts plus other Job Seekers and Staff Recruiters applications. To note that this assignment is permanent - as there are other regular duties to be done, For those companies that are interested in this assignment -I have attached details of further works and necessary functions etc., . which is required for our Jobs website. Thank you for your time. Many Regards Mrs. Haigh
6 days ago42 proposalsRemoteWooCommerce to Shopify Product Data Migration
I'm in need of a professional who can seamlessly transfer all product data from my WooCommerce store to Shopify. The ideal candidate should have experience and expertise in handling such data migrations and must be able to ensure: - Product Titles, Descriptions, and Prices: It's crucial that all product information is accurately transferred to Shopify, ensuring consistency and accuracy. - Product Images and Stock Levels: Images play a key role in attracting customers and stock levels need to be correctly maintained for each product. - Categories, Tags, and SEO Data: Proper categorization and tagging are essential for a smooth shopping experience. Also, SEO data should be transferred to ensure my products maintain their visibility on search engines. Additionally, the migration should also include: - Variations and Attributes: Some of my products have variations and unique attributes, which should be meticulously transferred to Shopify. - Customer Reviews and Ratings: Maintaining customer reviews and ratings is vital as they significantly influence purchasing decisions. - Related Products and Cross-Selling: I need the freelancer to ensure that cross-selling and related products are accurately mapped on the Shopify store, to encourage upselling and enhance customer experience. The selected freelancer should be proficient in both WooCommerce and Shopify, and have a proven track record of successful data migration projects. Prior experience with large-scale product data transfers is a plus. A keen eye for detail and commitment to meeting deadlines is essential.
3 days ago30 proposalsRemoteopportunity
Convert woo com to shopify
We currently look after the following Woocom website https://catwalkgolf.co.uk the customer would like it converted into a shopify website, is this something you can do? If so what will be the cost and the time frame. Need to be similar design with the relevant categories, the customer will be happy to upload the new products, images and prices. If you can let me know. Thanks Lee
10 hours ago64 proposalsRemoteopportunity
Need to build a comprehensive Knowledgebase
We require the development of a comprehensive knowledge base to enhance our business operations. The knowledge base should be structured in a document format that can be hosted, allowing for the integration of AI assistants to answer emails in the future. The primary objective is to import or scan our existing tickets and email database into the knowledge base, effectively converting them into Frequently Asked Questions (FAQs) and responses. This approach will not only provide our customers with immediate answers to their queries but also enable us to leverage AI technology to improve the efficiency and effectiveness of our support services. By consolidating our knowledge in a centralized repository, we aim to enhance customer satisfaction, reduce response times, and improve overall customer experience.
2 days ago20 proposalsRemoteSetup of Zammad Customer Service Portal on AWS EC2
Objective: Deploy a Zammad Customer Service portal using Docker on an AWS EC2 instance to manage customer queries, bug triage, and refund requests, with detailed user roles and permissions. Responsibilities: 1. Configure and deploy the Zammad Customer Service portal on an AWS EC2 instance using Docker, ensuring the installation of the latest LTS community version of Zammad. 2. Set up granular user roles and permissions within the Zammad environment: * Admin: Full access to all administrative and configuration features. * Manager: Ability to oversee specific teams and initiatives (customer queries, bug triage, and refund requests), with access to relevant management tools but no server administrative privileges. * Agent: Access to manage tickets related to assigned teams and initiatives, without access to administrative or high-level reporting tools. 3. This should feature Instant chat support and integrate customer feedback into easy to read report for the manager 4. Ensure the system is fully functional and integrated with existing AWS Email and Phone message servers as required. 5. Provide detailed documentation of the deployment process, configurations, and user role setup. Handover the system post-setup with comprehensive operational guidelines. Key Considerations: 1. Engage with prospect partners who can accept custom offers without requiring upfront payments. 2. Operating System Preference: Preference for Windows but may use Linux if it provides a better performance or deployment experience. 3. Communication: Regular updates should be provided every three days to ensure the project remains on track, including the ability to deliver in-depth, hour-long video updates upon request. 4. Quality Assurance: Conduct a QA process followed by a review phase to ensure all functionalities meet the specified requirements. 5. Integration Support: Post-deployment, provide integration support to ensure seamless communication between Zammad and existing AWS Email and Phone message servers. Deliverables: 1. A fully functional Zammad Customer Service portal on an AWS EC2 instance. 2. User roles and permissions set up for Admin, Manager, and Agent, tailored to specific teams and initiatives. 3. Comprehensive documentation of the deployment process, server configuration, user role setup, and integration details. 4. Verification of successful integration with existing AWS services. Timeline and Milestones: Provide a detailed timeline and expected milestones during the quotation process, including deployment, QA, and integration phases.
10 days ago21 proposalsRemoteopportunity
VA - Telephone Operator
We are looking for a Virtual Assistant to join our serviced accommodation company, www.cityninestay.com. The ideal candidate will be a self-starter with excellent communication skills and a professional demeanor. Responsibilities: - Answer phone calls from customers - Book reservations - Handle customer inquiries - Process payments - Maintain customer records Requirements: - Previous experience as a virtual assistant - Excellent communication skills - Professional demeanor - Ability to work independently - Strong computer skills - Attention to detail Benefits: - Competitive salary - Flexible work schedule - Opportunity to work from home - Chance to grow and develop in a fast-paced environment If you are interested in this position, please send your resume and a cover letter to [Freelancer's Name]. We look forward to hearing from you soon.
a day ago14 proposalsRemoteVA needed for high functioning and multitasking role.
Job Title: Virtual Assistant About Us: Houst (Brighton) is a leading platform dedicated to providing seamless property management services for hosts on short-term rental platforms. Our mission is to empower property owners with innovative solutions that enhance their hosting experience and maximize their rental income. We pride ourselves on our commitment to customer satisfaction and our innovative approach to property management. Job Description: We are seeking a highly organized and motivated Virtual Assistant for the Account Manager to join our dynamic team. This remote position requires a professional who can effectively manage client relationships, handle administrative tasks, and provide exceptional customer support. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills. Responsibilities: - Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally. - Manage and update client accounts, ensuring all information is accurate and current. - Coordinate with various teams within Houst to facilitate smooth operations and exceptional service delivery. - Monitor and respond to client communications via email, and online chat functions. - Assist in the preparation of reports, presentations, and other documentation as required. - Maintain a high level of customer satisfaction by providing timely and effective support. - Identify opportunities for process improvements to enhance client experience and operational efficiency. - Assist in onboarding new clients and providing necessary training and support. - Handle administrative tasks such as scheduling, data entry, and document management. Qualifications: - Proven experience in a customer service, account management, or administrative role. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to multitask and prioritize effectively. - Proficiency in using office software and customer relationship management (CRM) tools. - Ability to work independently and as part of a team in a remote work environment. - High level of attention to detail and accuracy. - Problem-solving skills with a proactive approach to addressing issues. - Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Preferred Qualifications: - Experience in the property management or short-term rental industry. - Familiarity with Houst's platform and services. - Prior experience working in a virtual/remote role. •Hours: 45 hours per month/2.2 hrs per business day, initially due to increase over time with rapid expansion. •Fully Remote, no phone calls but is a Reactive and pro-active role as you will need to schedule cleaning staff, answer emails from clients and co-ordinate quotes and repairs with contractors on a daily basis, this is a high functioning role!
3 days ago32 proposalsRemoteWe need Big Data Expert.
Our eCommerce business has experienced exponential growth recently, resulting in vast amounts of customer data that must be efficiently stored and analyzed. As our databases now exceed 10 terabytes in size, simply housing and accessing this information has become a challenge. To fully leverage the valuable insights contained within, we require the expertise of a highly-skilled big data professional. The selected candidate will lead our in-house team of data analysts and engineers as we implement Azure services to optimize our data infrastructure. Advanced skills with Hadoop, Spark, and cloud-hosted data warehouses are essential to design a scalable architecture capable of intelligently categorizing, searching and reporting on petabytes of customer profiles, orders, and website behavior. Machine learning models must also be developed to identify patterns, predict future trends and personalize the customer experience accordingly. Leading our intermediate staff, the big data expert will establish best practices for data ingestion, querying, governance and security. Documentation will be provided to institutionalize the strategies developed. Progress will be regularly reported to senior leadership regarding improvements in storage utilization, query performance, and the business insightsExtracted from analysis. The long term goal is to evolve our data operations into a competitive advantage through deeper customer understanding and personalized engagement at scale. only the description is returned without any additional text.
a day ago10 proposalsRemoteCustomer Service Administrator: Expert in Operations.
We are in search of a dedicated freelance customer service administrator to elevate our operations. Your responsibilities will encompass a wide array of critical tasks, including overseeing daily operations, meticulously managing budgets, adeptly coordinating teams, rigorously implementing policies and procedures, proficiently handling administrative tasks, and adeptly communicating with stakeholders. Beyond these core duties, your strategic insights and decision-making prowess will be instrumental in charting our course forward. Please note that this is not an opportunity for outsourcing projects, but rather a freelance hiring position. Remuneration: $21 per hour. ```
24 days ago30 proposalsRemoteProperty Manager / Client Support Specialist
I need a project manager to run a campaign for one of our clients. Customer support Account management Queries and questions. Must be proficient in Microsoft Excel Proficient in English.
2 days ago14 proposalsRemoteExpert with experience in the UK Solar industry
We're a leading marketing and growth agency in the UK, dedicated to leveraging cutting-edge technology to streamline the customer acquisition process for our clients. That's where Go High Level comes in. We're seeking a highly qualified and experienced Go High Level expert to join our team and revolutionise how are clients do business. Role Description: As our Go High Level expert, you'll be at the forefront of our mission to automate and optimise the customer acquisition journey for residential solar companies. Your primary responsibility will be to handle all aspects of Go High Level implementation and management for our clients. This includes creating automated messages, implementing personalised videos from clients, and designing seamless systems to convert leads into sales. Requirements: - Extensive Experience: We're looking for someone with a proven track record of success in leveraging Go High Level to drive results for clients in similar industries. - Technical Proficiency: You should be highly skilled in using Go High Level's features and functionalities to their fullest potential. From setting up automated campaigns to designing custom workflows, you should be able to do it all. - Creativity: We need someone who can think outside the box and come up with innovative strategies to engage leads and nurture them through the sales funnel. - Communication Skills: Clear and effective communication is key. You'll be working closely with our clients to understand their needs and translate them into actionable Go High Level strategies. What We Offer: - Exciting Challenges: Joining our team means taking on exciting challenges and pushing the boundaries of what's possible in residential solar marketing. - Collaborative Environment: You'll be part of a dynamic team of marketing experts who are passionate about driving results for our clients. - Opportunity for Growth: As a rapidly growing agency, there's ample opportunity for professional growth and advancement within our organization. How to Apply: If you're ready to take your Go High Level expertise to the next level and make a real impact in the residential solar industry, we want to hear from you! Please attach your resume and a brief cover letter outlining your relevant experience and why you're the perfect fit for this role.
22 days ago13 proposalsRemoteI need a website + shopify store creating
We are seeking a skilled freelancer to create a comprehensive website and Shopify store for our business. The website will showcase our products and services, while the Shopify store will enable us to manage online sales and transactions seamlessly. The website will feature a modern and user-friendly design, with easy navigation and clear product listings. It will include essential features such as search functionality, product descriptions, images, and customer reviews. We also require integration with payment gateways and shipping services to ensure a smooth checkout process for our customers. The Shopify store will be designed to match the aesthetics of the website and will include a range of features such as product management, inventory tracking, order processing, and customer analytics. We will also require customizations such as branding, theme selection, and additional plugins to enhance the functionality of the store. The ideal freelancer should have experience in creating websites and Shopify stores, as well as a strong understanding of web design, e-commerce, and marketing principles. They should be able to work independently and meet deadlines, while also providing regular updates and feedback throughout the project. If you are a skilled freelancer with the required expertise and experience, we would love to hear from you. Please submit your proposal, including a detailed breakdown of costs and timeline, and we will review it promptly.
4 days ago79 proposalsRemote