Call Center Projects

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

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Google Ads Specialist Needed for UK Shopify E-commerce Store

We are looking for an experienced Google Ads specialist to improve the performance and sales of a UK Shopify e-commerce store. This will begin as a paid trial project. The initial work should include: - Full Google Ads account audit - Review of Shopping, Performance Max and Search campaigns - Google Merchant Center and product feed review - Conversion tracking and GA4 check - Campaign structure, bidding and budget analysis - Search term and negative keyword review - Identification of wasted ad spend - Clear recommendations for improving ROAS and conversions - A practical 30-day optimisation plan Requirements: - Proven experience with Shopify e-commerce Google Ads - Experience managing UK Shopping and Performance Max campaigns - Strong knowledge of Google Merchant Center - Able to analyse conversion tracking and campaign data - No automated or low-quality campaign setup - Communication must be through written messages only; no calls are required Please include: 1. Two relevant e-commerce Google Ads examples 2. Previous results, including ROAS or conversion improvements 3. The main issues you would check first 4. The tools you use 5. Your fixed price and delivery time 6. What is included in your service This is a paid trial. Ongoing monthly Google Ads management may be available if the work is professional and effective.

Modern company logo redesign and brand packaging

I’m ready to give our brand identity a fresh, modern edge and need a redesigned logo that puts the company name front and center. Think clean lines, contemporary typography, and a layout that moves effortlessly from website header to social profiles and print. Must-haves • The company name is non-negotiable within the design. • Files delivered as layered vector (AI, SVG), plus PNG/JPG exports in color and monochrome. Nice-to-haves If an abstract mark or other visual device naturally complements the wordmark, feel free to explore it, but the name should always remain the hero. No tagline is required. Acceptance criteria 1. Two to three distinct concepts presented. 2. One selected concept refined through up to three feedback rounds. 3. Final assets supplied in the stated formats, ready for web and print use. If this sounds like your wheelhouse, let’s create something memorable.

UI/UX Designer Needed for SaaS Dashboard

We are looking for a talented UI/UX designer to create a modern and intuitive interface for a web-based SaaS dashboard. Project Scope: Design a clean and professional dashboard interface. Create user flows and wireframes for key features. Design responsive layouts for desktop and tablet. Develop a consistent design system, including typography, colors, buttons, icons, and reusable components. Improve usability and overall user experience. Deliver organized Figma files ready for development. Requirements: Strong experience in UI/UX design for web applications. Proficiency in Figma or Adobe XD. Understanding of user-centered design principles. Experience designing dashboards, CRM, ERP, or SaaS platforms. Strong portfolio demonstrating modern interface design. Please include examples of similar projects when submitting your proposal. We are looking for someone who can deliver high-quality designs with attention to detail and clear communication throughout the project.

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WordPress "Handyman" Needed — Updates & Plugin Cleanup

We run a WooCommerce store on WordPress that's fallen behind on maintenance and needs an experienced WordPress technician to bring it back up to date and clean up accumulated issues. This is not a "click update all" job — several items need licensing/subscription attention before they can be safely updated. Known issues to address: WordPress core is outdated (currently 6.9.4, 7.0 available) — needs safe update with backup. Shopkeeper theme subscription has expired — built-in updates and security patches are currently disabled; needs a decision on renewing vs. migrating away from the paid update channel WooCommerce Wholesale Pro Suite license expired — needs renewal or replacement plugin WPBakery Page Builder and Slider Revolution both need license keys re-activated to restore auto-updates NitroPack shows as disconnected in the admin bar — needs reconnecting or reviewing whether it's still needed ~30 plugins have pending updates that need to be worked through safely (checking changelogs, testing on staging if possible) Google for WooCommerce channel shows 14 unresolved sync issues affecting the product feed Sucuri Security plugin itself is out of date General plugin audit: the site currently has ~80 installed plugins, several of which appear to overlap in function (e.g. multiple SEO/schema plugins, multiple WooCommerce shipping/tax add-ons). Would like recommendations on what can be safely deactivated/removed to reduce bloat and attack surface Scope of work: Full site backup before any changes Audit and report on expired licenses/subscriptions with renewal cost estimates where possible Update WordPress core, theme, and plugins in a safe, tested order Resolve NitroPack disconnection Investigate and resolve Google for WooCommerce feed issues Recommend a shortlist of redundant plugins for removal, with rationale Provide a brief written summary of what was done and any remaining risks Ideal skills/experience: Strong WooCommerce + WordPress maintenance background Comfortable with plugin conflict troubleshooting and staging/rollback practices Experience with premium plugin/theme licensing (Envato/ThemeForest ecosystem — WPBakery, Slider Revolution, Shopkeeper) Familiarity with Google Merchant Center / Google for WooCommerce feed issues is a plus Deliverables: Updated, secured site Written report of licensing status and recommended renewals List of plugins recommended for removal Screenshot/before-after summary If the Google feed issues require more than 2 hours of investigation, we'll agree additional scope separately

Freelance B2B SDR / Appointment Setter — UK & Nordics

We are looking for a freelance B2B SDR / Appointment Setter to help us open conversations with companies in the UK and Nordic markets. We sell nearshore software development, staff augmentation, DevOps, AI, cloud, and dedicated engineering pods from Europe and Latin America. Our ideal clients are companies that are scaling engineering teams, starting digital transformation, AI or cloud projects, or looking for a reliable nearshore technology partner. This is a remote freelance role with a strong performance-based model. You will be paid for qualified meetings booked, with an additional success bonus when a lead becomes a client. What you will do You will identify and reach out to potential B2B clients in the UK and Nordic markets, mainly technology, SaaS, fintech, banking, logistics, e-commerce, and enterprise companies. Your main responsibility will be to book qualified discovery meetings with decision-makers such as CTOs, VP Engineering, Heads of Product, Heads of AI, COO, Transformation Leaders, or other senior stakeholders responsible for technology delivery. You will use LinkedIn, email, and other outbound channels to start conversations, qualify interest, and schedule meetings for our sales team. Ideal client signals We are especially interested in companies that are: - Scaling software engineering teams - Opening new development centers - Starting AI, cloud, DevOps, or digital transformation projects - Raising Series B, Series C, or later funding - Hiring CTOs, VP Engineering, Head of AI, COO, or Transformation Leaders - Looking for nearshore software development or staff augmentation partners - Struggling to hire enough internal tech talent Requirements You should have experience in B2B outbound sales, appointment setting, lead generation, or SDR work. You need to be comfortable reaching out to senior business and technology decision-makers in English. Experience selling or generating leads for IT services, software development, staff augmentation, SaaS, recruitment, outsourcing, or consulting will be a strong advantage. You should be independent, organized, and able to work remotely without micromanagement. Compensation This is a freelance / performance-based role. You will receive payment for each qualified meeting booked and accepted by our team. There will also be an additional bonus for signed clients generated from your meetings. Exact rates will be discussed depending on your experience, market knowledge, and expected meeting quality. This role is a good fit if you: - Have experience generating B2B meetings - Know how to use LinkedIn and email for outbound sales - Understand how to speak with senior decision-makers - Prefer flexible remote freelance work - Are motivated by performance-based earnings - Have experience with UK, Nordic, or European markets To apply, please send a short message with your experience, markets you have worked with, examples of B2B campaigns you have done, and your expected rate per qualified meeting.

Micro Influencer Outreach

# Freelance Creator Outreach & Community Manager (EU Skincare Brand) ## About Us We're launching a premium European certified organic skincare brand focused on high-quality ingredients, transparency, and sustainable beauty. Our initial growth strategy is centered around authentic creator partnerships rather than traditional influencer advertising. We're looking for someone who enjoys building genuine relationships with skincare content creators and can help us establish a strong community before launch. --- ## Role Overview We're looking for an experienced freelance Creator Outreach & Community Manager to identify, contact, and build relationships with micro creators across Europe. Your primary goal is to secure product seeding opportunities with creators who produce authentic skincare content and can generate honest reviews, UGC, and social content. This is a relationship-building role—not a mass outreach position. --- ## Responsibilities ### Creator Research * Identify relevant skincare, beauty, wellness, and lifestyle creators across: * Instagram * TikTok * YouTube Shorts * Focus primarily on creators located in: * Germany * United Kingdom * Netherlands * Sweden * France * Denmark * Evaluate creators based on: * Audience quality * Engagement rate * Content quality * Brand fit * Authenticity ### Outreach * Write personalized outreach messages. * Contact creators via email or direct message. * Build genuine relationships. * Answer creator questions professionally. * Coordinate shipping information. * Follow up with creators after delivery. * Encourage honest product reviews (never request only positive reviews). ### Campaign Management Maintain a creator database including: * Contact details * Platform * Country * Follower count * Engagement rate * Outreach status * Shipping status * Content received * Permission to reuse content * Future collaboration opportunities ### Reporting Provide a weekly report covering: * Creators researched * Outreach sent * Response rate * Products shipped * Content created * UGC received * Opportunities and recommendations --- ## Requirements * Experience working with beauty, skincare, wellness, or lifestyle brands. * Strong written English. * Excellent communication skills. * Highly organized. * Comfortable using spreadsheets or Airtable. * Experience with Instagram and TikTok outreach. * Able to identify authentic creators rather than relying solely on follower count. Preferred: * Experience with European skincare brands. * Knowledge of organic or natural beauty. * German, French, Dutch, or Swedish language skills are a plus. --- ## Success Metrics (KPIs) Weekly: * Research 100–150 qualified creators. * Send 50–75 personalized outreach messages. * Achieve a response rate of at least 20%. * Secure 10–15 product seeding agreements. Monthly: * Ship products to 30–50 creators. * Receive 20+ pieces of user-generated content. * Obtain permission to reuse content from participating creators. * Build a pipeline of creators interested in future collaborations. --- ## What We're Looking For We're not looking for someone who sends hundreds of generic messages. We're looking for someone who enjoys building long-term relationships with creators who genuinely align with our brand and values. You should be proactive, detail-oriented, and passionate about skincare and community-building. --- ## To Apply Please include: * A brief introduction about yourself. * Your experience with influencer or creator outreach. * Examples of campaigns you've managed. * Any results you've achieved (response rates, UGC generated, partnerships, etc.). * The tools you use for creator research and campaign management. * Your hourly rate or preferred pricing model. * Your availability.

Especialista de Soporte y Dinamización de Comunidades

Especialista de Soporte y Dinamización de Comunidades — SaaS de Marketing (Remoto) Buscamos una persona que se convierta en la cara visible de Korex frente a nuestros clientes: resolutiva cuando hay un problema, y llena de energía cuando hay que activar a la comunidad. Qué harás Soporte y atención al cliente: · Ser el primer punto de contacto de nuestros clientes por WhatsApp y email. · Resolver consultas de primer nivel: accesos, uso del CRM, estado de campañas, saldos y dudas generales de la plataforma. · Gestionar a diario situaciones de alta tensión con clientes insatisfechos —quejas, reclamos y solicitudes de reembolso—, manteniendo la calma, escuchando con empatía y encaminando cada caso hacia una solución concreta que proteja la relación con el cliente. · Escalar incidencias técnicas al equipo de desarrollo con toda la información necesaria (capturas, pasos para reproducir el problema) y dar seguimiento hasta el cierre. · Comunicar de forma proactiva cuando haya incidencias que afecten a varios clientes. · Hacer seguimiento post-resolución para confirmar que todo quedó funcionando. · Documentar cada caso resuelto en nuestra base de conocimiento interna. · Reportar semanalmente el estado de satisfacción de la cartera de clientes. Dinamización de comunidades: · Entrar a los grupos y comunidades de nuestros clientes con energía y cercanía: saludar, presentarte, generar conversación y que la gente sienta que Korex está presente. · Incentivar la activación de los miembros: dar la bienvenida a los nuevos, celebrar avances y resultados, animar a quienes están inactivos a retomar. · Mantener un contacto directo y humano con los clientes y sus equipos, no solo cuando hay problemas. · Proponer dinámicas sencillas que mantengan viva la comunidad (retos, recordatorios de formaciones, momentos de reconocimiento). · Detectar en los grupos señales de desmotivación o insatisfacción y reportarlas al equipo antes de que escalen. ━━━━━━━━━━━━━━━━━━━━━━ Qué te damos en Korex · Entorno de profesionales: trabajarás codo a codo con un equipo con experiencia en marketing, desarrollo y operaciones, no en un call center masivo. · Formaciones de alto nivel para el área de soporte: capacitación continua en la plataforma, en comunicación con clientes y en gestión de incidencias y situaciones difíciles. · Acompañamiento directo del Director de Operaciones: durante tu incorporación y de forma permanente en tu día a día. No estarás solo frente a los casos complejos. · Bonos por alta tasa de satisfacción de clientes: tu buen trabajo se mide y se premia. · 100% remoto, con flexibilidad dentro de la franja horaria acordada. ━━━━━━━━━━━━━━━━━━━━━━ Requisitos · Don de gentes real: te energiza hablar con personas, generas cercanía rápido y sabes leer el ambiente de un grupo. Este rol es tanto de actitud como de habilidad técnica. · Inteligencia emocional y temple: capacidad demostrada para conversar con clientes molestos sin ponerte a la defensiva, bajar la tensión y convertir una queja en una solución. · Experiencia comprobable en atención al cliente, soporte digital o gestión de comunidades (SaaS, agencias de marketing, plataformas online, grupos de WhatsApp). · Español nativo con excelente redacción en castellano neutro. Escribirás con clientes de España y Latinoamérica a diario. · Tono cálido, profesional y resolutivo. Nada de respuestas robotizadas ni mensajes genéricos de "copiar y pegar". · Psicología en saber cómo atender al cliente de forma excelente, representando a la marca de forma cálida, cercana y profesional. · Proactividad: no esperas a que te escriban, tú inicias la conversación. · Criterio para distinguir qué puedes resolver directamente y qué debes escalar. · Organización y autonomía: trabajarás remoto y necesitamos alguien que documente y haga seguimiento sin que se lo pidan. · Disponibilidad en franja horaria compatible con España y Latinoamérica. Se valorará · Experiencia como community manager o dinamizando comunidades de emprendedores, equipos comerciales o programas de formación online. · Experiencia previa gestionando reclamos, reembolsos o retención de clientes. · Conocimiento de CRMs y de Meta Ads (Facebook/Instagram) a nivel usuario. · Manejo de herramientas de gestión de tickets o tableros tipo Kanban. Condiciones ·Dedicación part-time: aproximadamente 20 horas semanales, con posibilidad de crecer a jornada completa según el crecimiento de la cartera de clientes. · Contratación como freelancer + bonos por satisfacción de clientes. · Incorporación inmediata, con periodo de prueba de 30 días. · Formación inicial sobre nuestra plataforma a cargo del equipo · Se necesita conexión a internet y buen equipo para poder trabajar de forma autónoma.