Call Center Projects

WooCommerce Google Audit, Merchant Center Fixes, Ads Update

We are looking for a specialist to audit, correct and update the existing Google setup for our WooCommerce website, mondotools.com. Google Analytics 4, Google Ads and Google Merchant Center are already connected, but some corrections were previously required because Cloudflare interfered with parts of the website and certain plugins. The freelancer must have proven experience with Cloudflare, WordPress and WooCommerce, including caching rules, WAF, bot protection, script optimization and troubleshooting conflicts with Google tracking and ecommerce plugins. The work should include: Audit of the existing Google Analytics 4, Google Ads, Google Merchant Center and WooCommerce setup. Verification and correction of ecommerce events and purchase conversions. Check that transaction ID, order value, currency and product data are recorded correctly. Identification of missing or duplicated conversions. Verification that Cloudflare is not affecting tracking, checkout, product feeds or Google integrations. Test order and proof that purchases are correctly recorded. Review and resolution, where possible, of warnings and orange-status products in Google Merchant Center. Review of the product feed and account connections. Review and update of the existing Google Ads campaigns. Verification that campaigns are using the correct conversion actions. Recommendations for improving the current campaign structure. Please provide a clear audit, proposed solutions, implementation of the agreed fixes and final proof that the setup works correctly.

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Data Center - 2D and 3D design

I need a designer that is specialised in the design of Data Center (20MW upto 150MW). Trackrecord and esperience necessary.

Google Merchant Center Expert Needed for Website Setup

Seeking a Google Merchant Center expert to set up and verify our website, configure and optimize the product feed, resolve feed and account errors, and ensure products are approved for Google Shopping and Free Listings. Candidate must demonstrate proven experience with feed mapping, schema markup, tax and shipping settings, and policy compliance. Deliverables include full GMC configuration, error remediation, feed validation, and guidance for sustained approval and performance optimization.

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Development work on an existing wordpress/elementor website

Seeking an experienced WordPress/Elementor developer to perform enhancement work on an existing website. Tasks include creating a bespoke page template and potentially a high-conversion landing page, recommending a robust knowledge center plugin, and integrating that solution seamlessly with current site architecture. Candidate should demonstrate strong technical proficiency, attention to responsive design, clean code, performance optimization, and capability to configure plugin settings, taxonomies and search for optimal user experience.

UI/UX Designer Needed for SaaS Dashboard

We are looking for a talented UI/UX designer to create a modern and intuitive interface for a web-based SaaS dashboard. Project Scope: Design a clean and professional dashboard interface. Create user flows and wireframes for key features. Design responsive layouts for desktop and tablet. Develop a consistent design system, including typography, colors, buttons, icons, and reusable components. Improve usability and overall user experience. Deliver organized Figma files ready for development. Requirements: Strong experience in UI/UX design for web applications. Proficiency in Figma or Adobe XD. Understanding of user-centered design principles. Experience designing dashboards, CRM, ERP, or SaaS platforms. Strong portfolio demonstrating modern interface design. Please include examples of similar projects when submitting your proposal. We are looking for someone who can deliver high-quality designs with attention to detail and clear communication throughout the project.

Meta and Google Ads Specialist for Mattress E-commerce

I am looking for an experienced Meta and Google Ads specialist for my mattress e-commerce business in the Netherlands. The work may include Meta Ads, Google Ads, Google Shopping, Performance Max, Merchant Center, Shopify tracking, GA4, GTM, Meta Pixel, retargeting, CRO, and a small audit/test project before long-term cooperation. Experience with high-ticket e-commerce is preferred. Please share case studies, ROAS, CPA, ad spend, revenue or similar results. Goal: profitable sales, not just traffic. • Researching and building targeted lead lists • Finding verified contact details and decision-makers • Cold email and LinkedIn outreach • Following up with prospects • Booking qualified appointments • Tracking leads and results in a spreadsheet or CRM • Helping improve outreach messages and strategy Please include the following in your proposal: • Examples of previous lead generation or appointment setting projects • Your portfolio or relevant case studies • Results you have achieved for previous clients • The tools and software you use • Your hourly rate or proposed project fee • Your recommended approach for this project We will initially start with a small trial. The exact scope, budget, and targets will be agreed after reviewing the freelancer’s experience and proposal. There is an opportunity for ongoing work if the collaboration and results are good.

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WordPress "Handyman" Needed — Updates & Plugin Cleanup

We run a WooCommerce store on WordPress that's fallen behind on maintenance and needs an experienced WordPress technician to bring it back up to date and clean up accumulated issues. This is not a "click update all" job — several items need licensing/subscription attention before they can be safely updated. Known issues to address: WordPress core is outdated (currently 6.9.4, 7.0 available) — needs safe update with backup. Shopkeeper theme subscription has expired — built-in updates and security patches are currently disabled; needs a decision on renewing vs. migrating away from the paid update channel WooCommerce Wholesale Pro Suite license expired — needs renewal or replacement plugin WPBakery Page Builder and Slider Revolution both need license keys re-activated to restore auto-updates NitroPack shows as disconnected in the admin bar — needs reconnecting or reviewing whether it's still needed ~30 plugins have pending updates that need to be worked through safely (checking changelogs, testing on staging if possible) Google for WooCommerce channel shows 14 unresolved sync issues affecting the product feed Sucuri Security plugin itself is out of date General plugin audit: the site currently has ~80 installed plugins, several of which appear to overlap in function (e.g. multiple SEO/schema plugins, multiple WooCommerce shipping/tax add-ons). Would like recommendations on what can be safely deactivated/removed to reduce bloat and attack surface Scope of work: Full site backup before any changes Audit and report on expired licenses/subscriptions with renewal cost estimates where possible Update WordPress core, theme, and plugins in a safe, tested order Resolve NitroPack disconnection Investigate and resolve Google for WooCommerce feed issues Recommend a shortlist of redundant plugins for removal, with rationale Provide a brief written summary of what was done and any remaining risks Ideal skills/experience: Strong WooCommerce + WordPress maintenance background Comfortable with plugin conflict troubleshooting and staging/rollback practices Experience with premium plugin/theme licensing (Envato/ThemeForest ecosystem — WPBakery, Slider Revolution, Shopkeeper) Familiarity with Google Merchant Center / Google for WooCommerce feed issues is a plus Deliverables: Updated, secured site Written report of licensing status and recommended renewals List of plugins recommended for removal Screenshot/before-after summary If the Google feed issues require more than 2 hours of investigation, we'll agree additional scope separately

Logo & Favicon for Bug Food Company

Brand name: Colony Feed. Design a logo, color palate for brand identity, favicons, and logo must include color version, black version, and white version. The bug food is premium all natural without fillers, artificial colors or ingredients. Logo will need to be in one line like Petco, PetSmart, Costco, and others. No AI and No template logos. Must be original. I am picturing the word "Colony" in a thinner font and "Feed" in a wider font for food or gaining weight of the insects. The food is for feeder insects that reptile and pet owners will feed Colony Feed to prior to feeding the insect to the pet. The specific insects this food is designed for is cockroaches and crickets. More specifically Dubia roaches and Banded Crickets. *I want the upper 1/2 of the body showing stomach up to head and antenna for the Dubia roach and the Banded cricket above the logo centered and shows them happy. This will also be the favicon. If you have a better recommendation I am open to ideas. *Deliverable must include transparent background, original design files (Illustrator), logo size for all social media .pngs and .jpgs, favicon, and bug characters separate from logo. No AI. URL is colonyfeed.com and toll free number is 844-BUG-FOOD *I will need all social medias background designed ready for upload.

Freelance B2B SDR / Appointment Setter — UK & Nordics

We are looking for a freelance B2B SDR / Appointment Setter to help us open conversations with companies in the UK and Nordic markets. We sell nearshore software development, staff augmentation, DevOps, AI, cloud, and dedicated engineering pods from Europe and Latin America. Our ideal clients are companies that are scaling engineering teams, starting digital transformation, AI or cloud projects, or looking for a reliable nearshore technology partner. This is a remote freelance role with a strong performance-based model. You will be paid for qualified meetings booked, with an additional success bonus when a lead becomes a client. What you will do You will identify and reach out to potential B2B clients in the UK and Nordic markets, mainly technology, SaaS, fintech, banking, logistics, e-commerce, and enterprise companies. Your main responsibility will be to book qualified discovery meetings with decision-makers such as CTOs, VP Engineering, Heads of Product, Heads of AI, COO, Transformation Leaders, or other senior stakeholders responsible for technology delivery. You will use LinkedIn, email, and other outbound channels to start conversations, qualify interest, and schedule meetings for our sales team. Ideal client signals We are especially interested in companies that are: - Scaling software engineering teams - Opening new development centers - Starting AI, cloud, DevOps, or digital transformation projects - Raising Series B, Series C, or later funding - Hiring CTOs, VP Engineering, Head of AI, COO, or Transformation Leaders - Looking for nearshore software development or staff augmentation partners - Struggling to hire enough internal tech talent Requirements You should have experience in B2B outbound sales, appointment setting, lead generation, or SDR work. You need to be comfortable reaching out to senior business and technology decision-makers in English. Experience selling or generating leads for IT services, software development, staff augmentation, SaaS, recruitment, outsourcing, or consulting will be a strong advantage. You should be independent, organized, and able to work remotely without micromanagement. Compensation This is a freelance / performance-based role. You will receive payment for each qualified meeting booked and accepted by our team. There will also be an additional bonus for signed clients generated from your meetings. Exact rates will be discussed depending on your experience, market knowledge, and expected meeting quality. This role is a good fit if you: - Have experience generating B2B meetings - Know how to use LinkedIn and email for outbound sales - Understand how to speak with senior decision-makers - Prefer flexible remote freelance work - Are motivated by performance-based earnings - Have experience with UK, Nordic, or European markets To apply, please send a short message with your experience, markets you have worked with, examples of B2B campaigns you have done, and your expected rate per qualified meeting.

Especialista de Soporte y Dinamización de Comunidades

Especialista de Soporte y Dinamización de Comunidades — SaaS de Marketing (Remoto) Buscamos una persona que se convierta en la cara visible de Korex frente a nuestros clientes: resolutiva cuando hay un problema, y llena de energía cuando hay que activar a la comunidad. Qué harás Soporte y atención al cliente: · Ser el primer punto de contacto de nuestros clientes por WhatsApp y email. · Resolver consultas de primer nivel: accesos, uso del CRM, estado de campañas, saldos y dudas generales de la plataforma. · Gestionar a diario situaciones de alta tensión con clientes insatisfechos —quejas, reclamos y solicitudes de reembolso—, manteniendo la calma, escuchando con empatía y encaminando cada caso hacia una solución concreta que proteja la relación con el cliente. · Escalar incidencias técnicas al equipo de desarrollo con toda la información necesaria (capturas, pasos para reproducir el problema) y dar seguimiento hasta el cierre. · Comunicar de forma proactiva cuando haya incidencias que afecten a varios clientes. · Hacer seguimiento post-resolución para confirmar que todo quedó funcionando. · Documentar cada caso resuelto en nuestra base de conocimiento interna. · Reportar semanalmente el estado de satisfacción de la cartera de clientes. Dinamización de comunidades: · Entrar a los grupos y comunidades de nuestros clientes con energía y cercanía: saludar, presentarte, generar conversación y que la gente sienta que Korex está presente. · Incentivar la activación de los miembros: dar la bienvenida a los nuevos, celebrar avances y resultados, animar a quienes están inactivos a retomar. · Mantener un contacto directo y humano con los clientes y sus equipos, no solo cuando hay problemas. · Proponer dinámicas sencillas que mantengan viva la comunidad (retos, recordatorios de formaciones, momentos de reconocimiento). · Detectar en los grupos señales de desmotivación o insatisfacción y reportarlas al equipo antes de que escalen. ━━━━━━━━━━━━━━━━━━━━━━ Qué te damos en Korex · Entorno de profesionales: trabajarás codo a codo con un equipo con experiencia en marketing, desarrollo y operaciones, no en un call center masivo. · Formaciones de alto nivel para el área de soporte: capacitación continua en la plataforma, en comunicación con clientes y en gestión de incidencias y situaciones difíciles. · Acompañamiento directo del Director de Operaciones: durante tu incorporación y de forma permanente en tu día a día. No estarás solo frente a los casos complejos. · Bonos por alta tasa de satisfacción de clientes: tu buen trabajo se mide y se premia. · 100% remoto, con flexibilidad dentro de la franja horaria acordada. ━━━━━━━━━━━━━━━━━━━━━━ Requisitos · Don de gentes real: te energiza hablar con personas, generas cercanía rápido y sabes leer el ambiente de un grupo. Este rol es tanto de actitud como de habilidad técnica. · Inteligencia emocional y temple: capacidad demostrada para conversar con clientes molestos sin ponerte a la defensiva, bajar la tensión y convertir una queja en una solución. · Experiencia comprobable en atención al cliente, soporte digital o gestión de comunidades (SaaS, agencias de marketing, plataformas online, grupos de WhatsApp). · Español nativo con excelente redacción en castellano neutro. Escribirás con clientes de España y Latinoamérica a diario. · Tono cálido, profesional y resolutivo. Nada de respuestas robotizadas ni mensajes genéricos de "copiar y pegar". · Psicología en saber cómo atender al cliente de forma excelente, representando a la marca de forma cálida, cercana y profesional. · Proactividad: no esperas a que te escriban, tú inicias la conversación. · Criterio para distinguir qué puedes resolver directamente y qué debes escalar. · Organización y autonomía: trabajarás remoto y necesitamos alguien que documente y haga seguimiento sin que se lo pidan. · Disponibilidad en franja horaria compatible con España y Latinoamérica. Se valorará · Experiencia como community manager o dinamizando comunidades de emprendedores, equipos comerciales o programas de formación online. · Experiencia previa gestionando reclamos, reembolsos o retención de clientes. · Conocimiento de CRMs y de Meta Ads (Facebook/Instagram) a nivel usuario. · Manejo de herramientas de gestión de tickets o tableros tipo Kanban. Condiciones ·Dedicación part-time: aproximadamente 20 horas semanales, con posibilidad de crecer a jornada completa según el crecimiento de la cartera de clientes. · Contratación como freelancer + bonos por satisfacción de clientes. · Incorporación inmediata, con periodo de prueba de 30 días. · Formación inicial sobre nuestra plataforma a cargo del equipo · Se necesita conexión a internet y buen equipo para poder trabajar de forma autónoma.