Contact Center Agent I - Patient Access

Geisinger is currently hiring for the Contact Center Agent I - Patient Access position, which involves providing essential front-line support in a healthcare environment. This role is remote and aims to facilitate patient interactions effectively.

Job Responsibilities
The Patient Access Agent is responsible for several key tasks, which include:

Patient Registration: Greeting and registering incoming patients; ensuring accurate demographic verification.
Check-In Procedures: Monitoring wait times and updating patients on any changes.
Insurance Processing: Reading and interpreting insurance responses; communicating financial obligations to patients.
Appointment Scheduling: Coordinating future appointments and processing referrals as needed.
Confidentiality: Upholding patient confidentiality in compliance with HIPAA and organizational guidelines.
Work Environment
This position operates predominantly in a remote setting, allowing for flexibility in completing daily tasks.
Shifts typically run from 6:45 AM to 5:00 PM with rotating start and end times.
Qualifications and Skills
Education: A High School Diploma or equivalent (GED) is required.
Experience: Previous experience in a similar role is preferred, ideally with at least one year in a customer service or healthcare setting.
Skills: Strong communication, customer service, and clerical skills are essential, along with the ability to maintain confidentiality and demonstrate office ethics.
Benefits
Employees in this role can expect several benefits from the very first day, including:

Comprehensive health, dental, and vision plans.
Flexible spending accounts (FSA) and health savings accounts (HSA).
Company-paid life insurance, as well as short-term and long-term disability coverage.
Participation in a 401(k) plan with automatic contributions.
Generous paid time off (PTO) plans.
Educational assistance with tuition reimbursement of up to $5,000 annually.
Various wellness programs and employee assistance services.