Remote Helpdesk Projects
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EXECUTIVE TECHNICAL SUPPORT ANALYST
The Executive Technical Support Analyst is responsible for providing technical on-site and remote support to the Executive Leadership Team and their Executive Assistants. The ideal candidate is a self-starter with exceptional problem-solving skills, able to implement solutions with little or no guidance, and can maintain composure in high-stress situations while delivering extraordinary customer service. Essential Duties Include, but are not limited to, the following: Deliver technical “White Glove” response to Executives and their assistants to ensure all their IT needs are addressed in a timely manner. Provide a high level of support through problem solving, listening, and having an exceedingly high level of customer service. Deliver tailored solution engineering to all requests made by Executives and their assistants. Make house calls to assist Executives with home office, networking, AV implementation, and other technical setups. Work with Executive Assistants to support IT initiatives for Executive needs, including travel and other offsite engagement. Provide A/V Support for Executive meetings, including presentation setup and video conferencing. Proactively manage new deployments and technology to the Executives, ensuring little to no disruption. Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. Generate weekly and monthly reports for Executive Leadership liaisons regarding customer support issues. Maintain confidentiality and privacy in all dealings with Executives and their data. Assist with coordination of vendors and external repair/service technicians. Be present and available during work hours in professional attire with a manner and attitude acceptable to Executives. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to perform duties after hours via an on-call basis Ability to work designated schedule. Ability to work nights and/or weekends as needed. Ability to work overtime, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to use a telephone through a headset. Ability to work seated for approximately 80% of a typical working day. Ability to work standing for approximately 20% of a typical working day. Minimum Qualifications Bachelor’s degree in a field as outlined in the essential duties; High School Diploma or General Education Degree (GED) and 4 years of experience in a related field; or Associates Degree and 2 years of experience in a related field. 4+ years of overall IT experience, including direct support with c-suite level leaders, senior leadership, or other high level decision makers. Excellent verbal and written communication skills. Advanced proficiency with Windows, MacOS, iOS, and Zoom videoconferencing in a business environment. Demonstrated ability to navigate stressful situations with tact and poise. Demonstrated ability to present ideas in user-friendly, business-friendly, and technical language. 2+ years of experience using and troubleshooting Outlook within a network environment (i.e., permissions, calendar sharing, delegation, etc.). 2+ years of Incident Management experience; including business expectations and company- communications. 2+ years of experience working with Microsoft based operating systems, with emphasis on Windows 10 and O365 suite of applications. 1+ year of experience with OKTA end-user administration or relevant technology. Professional working knowledge of active directory, creating user accounts, resetting passwords, creating groups, and security group administration. Proficient with Audio/Video technologies. Strong grasp of basic security principles and practices as it pertains to a business environment. Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification. ITIL V3 or V4 Foundation certification or equivalent experience. HDI training and certification. Experience using ServiceNow for IT Service Management. Experience supporting remote employees. Experience in healthcare or biotechnology. Microsoft SCCM and Windows 10 expertise.
11 days ago21 proposalsRemoteApache Problem on my Webmin Server
Hello, I have a dedicated server with UBUNTU + WEBMIN We are experiencing Error 500 codes on our Linux server and need an expert to diagnose and resolve the issue promptly. The server hosts our website, and these errors are impacting our online presence. Responsibilities: Investigate the root cause of Error 500 codes on our Linux server. Implement necessary fixes to resolve the issue and prevent recurrence. Optimize server configurations for better performance and stability. Requirements: Proficiency in Linux server administration. Experience troubleshooting and skilled in handling apache requests. Familiarity with web server configurations (e.g., Apache, Nginx). Ability to work efficiently and communicate effectively to provide timely updates on progress. Preferred Skills: Knowledge in Ubuntu, Apache or BIND DNS Server Experience with monitoring tools to identify performance bottlenecks. Additional Information: This is a remote freelance opportunity. Please provide details of your relevant experience and approach to troubleshooting server issues in your proposal. If you have the expertise to tackle this challenge and ensure our server operates smoothly, we'd love to hear from you. Kindly submit your proposal outlining your qualifications and proposed solution. Thank you!
a month ago19 proposalsRemoteopportunity
Full-Time 8:30am-4:30pm Recruitment Resourcer
As a Recruitment Resourcer, you will be responsible for finding teachers and teaching assistants who are interested in working in schools in central London, UK. You will need to be confident building relationships with potential candidates by phone, using social media and job boards to find candidates, and consistently using our candidate CRM system to maintain records. In this full-time contract role, you will have the option to take UK school holiday periods off. Your hours will be 8:30am to 4:30pm remotely, allowing you to work from the comfort of your own home in South Africa. This role is Full-time and pays 207,000 RAN Annually or 17,250 monthly. To be successful in this role, you will need to be confident using social media and job boards to find candidates. You will also need to be able to communicate effectively with candidates from all over the world, including the UK, Australia, South Africa, New Zealand, USA, Canada, and Europe, among many other places. We are looking for someone who is passionate about education and recruitment, with a bubbly and enthusiastic personality. You will need to be a self-starter who is able to work independently and remotely. If you have previous experience in recruitment, sales, customer contact centres or a related field, excellent communication and interpersonal skills, and strong organizational and time management skills, then we want to hear from you. Knowledge of primary school education and the UK education system is a plus but not required. Join our team as a Recruitment Resourcer and help us find the best teachers and teaching assistants for schools in central London, UK. Apply now and make a difference in the lives of children. Requirements Interpersonal Skills: Exceptional communication to engage candidates and school staff positively. Outreach Experience: Proven ability in candidate outreach via social media and platforms like Reed and Indeed. Bubbly Personality: Vibrant and friendly demeanour to create a positive impression. Compliance Knowledge: Understanding or willingness to learn of UK education sector regulations for candidate compliance. Database Management: Proficiency in securely managing recruitment or customer databases. Attention to Detail: Ability to thoroughly review candidate applications for suitability and create their profiles and marketing assets to a high standard. Problem-Solving: Quick resolution of recruitment challenges. Adaptability: Flexibility to meet evolving recruitment needs. Team Collaboration: Willingness to work collaboratively and remotely with recruitment and school teams. Passion for Education: Genuine enthusiasm for contributing positively to the school community. Benefits Opportunity for Travel: The agency offers the possibility to travel to the UK, providing a unique chance to experience different regions and cultures while supporting primary school recruitment efforts. Flexible Work Arrangements: Resourcers have the option to take school holidays off or reduce their working hours during these periods, allowing for a better work-life balance and accommodating personal commitments. Self-Employment Option: Resourcers can choose to work on a self-employed basis, providing greater autonomy and control over their schedule and workload. This option may appeal to individuals seeking flexibility and independence in their work. Professional Development: The agency prioritizes professional development opportunities, offering training and support to enhance resourcers' skills and knowledge in recruitment, compliance, and education sector practices, fostering career growth and advancement.
22 days ago20 proposalsRemoteUGC creators to partner with our agency
We are seeking creative and versatile User-Generated Content Creators to partner with us in producing innovative content for our clients' advertising campaigns. This role involves generating photos, videos, and other media forms that resonate with target audiences and reflect the unique voices of the brands we serve. Responsibilities: -Create engaging and original content, including videos, photos, and testimonials that align with specific campaign requirements and brand guidelines. -Work collaboratively with our team to brainstorm content ideas and execution strategies. -Manage multiple content projects simultaneously, ensuring timely delivery and adherence to quality standards. -Provide insights on current trends in social media and user-generated content to keep our approaches fresh and effective Looking for: -Proven experience in content creation, with a portfolio showcasing original work (video and photo content). -Strong understanding of social media platforms (Instagram, TikTok, Facebook, YouTube) and their specific content requirements. -Excellent communication skills and the ability to interpret creative briefs accurately. -Creative thinker with an eye for detail and a passion for storytelling. -Ability to work independently and meet deadlines in a remote setting. We encourage both male and female creators to apply and contribute to our range of diverse client requirements.
24 days ago17 proposalsRemoteExecutive Assistant for Managing Director in the Music Industry
Part-time Executive Assistant for Managing Director in the Music Industry 15 Hours per Week (with a possibility of increasing those hours over time) Hybrid Working - remote and from our Bristol (UK) office We are looking for an experienced, detail-oriented, and efficient Executive Assistant to support one of our Managing Directors who has ADHD. The successful candidate will work closely with the Managing Director, supporting them across a wide range of day-to-day tasks. The ideal candidate will possess excellent organisational, communication, and problem-solving skills, with a strong ability to prioritise tasks and manage time effectively. This role requires a proactive approach, with the ability to anticipate and address issues independently. Familiarity with Google Workspace and Zoom is essential. Above all else the successful candidate will be charged with supporting the MD with managing the challenging effects of ADHD in their role, wherever those challenges come up. With that in mind, the responsibilities include (but are not limited to) the below, but a proactive approach to spotting problems and offering support will be key to longer term success in the role. Responsibilities: Assist with inbox management, creating a more efficient process to manage large amounts of incoming emails and accurately filtering relevant information. Discuss (where necessary) and respond to questions from clients and members of the team. Support the MD with prioritising tasks effectively, focusing on the most time-sensitive tasks first. Promptly accept and manage diary appointments. Book travel flights, trains, transfers and accommodation - find best deals and ensure there are no scheduling conflicts. Accurately record and execute both verbal and written instructions to minimise repetition and ensure efficiency. Take notes during meetings and support the Managing Director with setting and communicating action points and deadlines where necessary. Anticipate and address issues proactively, such as managing double bookings and client communications. Provide clear and concise written updates and actions in bullet points. Requirements: A strong ability and desire to protect the time and mental bandwidth of the Managing Director is essential. Must be able to work from our Bristol (UK) office when needed. Confidence using Google Workspace (especially Gmail, Google Calendar, Google Docs and Google Sheets) as well as Zoom is essential. Experience of Xero and Canva is not essential but would be an advantage. An understanding of the music industry and ADHD is desirable but not essential.
11 days ago8 proposalsRemoteopportunity
Web Developer for HTML5 Canvas driven web application
We are looking for a freelance Web Developer with a flair for UI design to join us on a dynamic project. We are building an AI-driven web application akin to low-code builder tools. This gig is perfect for individuals who excel in creating user interfaces and are adept at implementing interactive features using the HTML5 Canvas API. Role Responsibilities: Design and implement the entire UI of our innovative web application using pure CSS and HTML5 Canvas. Develop basic sketch drawing functionalities within the canvas, such as drawing lines, rectangles, and buttons, enabling users to outline the UI for their future apps. Utilize pure vanilla JavaScript for all front-end logic, with the possibility of including browser-side libraries like jQuery or Mithril. Requirements: Strong experience with web-based image editing applications or similar projects. In-depth knowledge of no-code builder tools and how they operate. Proficiency in HTML5, pure CSS, and JavaScript, with a preference for familiarity with fabric.js. Project Terms: This is a freelance, project-based role with a fixed budget. Hourly rates are negotiable within the range of $20 to $60, based on experience and expertise. The project will be conducted remotely, and collaboration will take place via a private GitHub repository. Application Instructions: If you are passionate about using AI to enhance web interface design and meet the above requirements. Selected candidates will be given access to the app prototype on our private GitHub repo for further assessment.
a month ago33 proposalsRemoteCampaign Manager/ Executive (marketing/ media
We are a dynamic advertising team looking for a Junior Campaign Manager to join us. This entry-level role is perfect for recent graduates or individuals new to the media field, offering a fantastic opportunity to grow within the marketing and advertising industry. Key Responsibilities: - Set up and optimize advertising campaigns across various platforms, including Reddit, LinkedIn, and Meta, programmatic & X. - Collaborate on creative setup for campaigns. - Conduct basic analysis and reporting on campaign performance. - Offer recommendations based on campaign data. - Initially, the role is not client-facing, but there is potential to grow into this aspect over time. Qualifications: - No previous experience in campaign management necessary; all relevant skills will be taught. - Any experience or background in social media, media, or marketing is beneficial but not required. - Enthusiasm for learning and progressing within the digital marketing sector. - Excellent work ethic and a proactive attitude. What We Offer: - A flexible, remote working environment. - A clear path for career advancement within the company. - Comprehensive training in all aspects of campaign management, digital marketing, and beyond. - A supportive team that values hard work and creativity. *Scope of Role: The role's scope may expand beyond media campaign management to include broader digital marketing activities. Training will be provided accordingly, ensuring our team members are equipped to handle a variety of marketing tasks. How to Apply: Please submit your resume along with a brief cover letter explaining why you are a good fit for this role and your interest in marketing
a month ago25 proposalsRemoteSAP Process Engineer for Logistics area at TKE - Spain
Keil Business Solutions GmbH is an innovative Google reseller and IT service provider. For a customer project we are currently looking for a Senior SAP Process Engineer/Business consultant for Logistics area at TKE (f/m/d) - Spain Tasks: • Customer business consulting role • Develop process concepts and define detailed processes. • Work together with business functions to define requirements and align process concepts. • Drive process automation. • Align process concepts with SAP/IT team. • Work closely with SAP/IT colleagues to steer implementation. • Act as bridge between business functions and IT/SAP. • Monitor process execution during ramp-up/until stable and control process stability. • Detail process definition of logistics (incl. product planning, warehouse management, material management, etc.) • Definition, rollout and troubleshooting of processes w/ operational colleagues. Skills: • Deep SAP Logistics knowledge and experience in area of business consulting and process engineering • Customer oriented • Very strong process-thinking skills • Proficient/fluent English and Spanish skills • Pragmatic and solution-oriented way of working • Ability to work independently and in a structured way • Ideally some TKE experience and knowledge of best practices / state-of-the-art processes Start: ASAP End: 31.12.2024 + extension (at least until 31.12.2025) Utilization: 100% Location: remote and 50-60% on-site in Mostoles (next to Madrid, Spain) Project languages: Spanish and English If you are interested, please send us your profile (ideally in Word format).
a month ago10 proposalsRemoteFreelance UX website designer
We are seeking a talented freelance UX website designer with a strong understanding of Conversion Rate Optimization (CRO) to join our agency team. As a key member of our collaborative team, you will work on client projects to analyse, strategize, and design website improvements aimed at enhancing user experience and driving conversions. **Responsibilities:** 1. Collaborate with other team members to comprehensively analyse existing websites, identifying strengths, weaknesses, and opportunities for improvement. 2. Read provided materials and/or conduct research on background information about a client’s website, focusing on understanding the user journey and the target audience before making any evaluation. 3. Offer well-founded suggestions for website enhancements that align with industry best practices and can be justified through research and analysis if challenged. 5. Produce high-quality designs that prioritize user experience and conversion optimization, ensuring that design decisions are rationale and defensible. **Requirements:** 1. Proficient in remote collaboration, comfortable contributing in virtual meetings, able to work independently, and communicate effectively in asynchronous environments. 2. Comfortable explaining design decisions and teaching others about UX principles and methodologies. 3. Capable of taking detailed notes during meetings and effectively organizing tasks and priorities. 4. Demonstrates the ability to deliver quick turnaround on shorter projects (2-4 hours) within 1-2 days. 5. Portfolio showcasing examples of UX website design work with clear explanations of design choices and outcomes. **The right person will...** 1. Enjoy working closely with diverse team members, including copywriters, CRO experts, and developers, to achieve project goals. 2. Be open to exploring and implementing new approaches and techniques, while also contributing insights and expertise to the team. 3. Show interest in establishing a long-term working relationship with the agency.
21 days ago22 proposalsRemoteContent Creator & Social Media Manager for Moda Outdoor Living
Are you a creative powerhouse with a passion for crafting engaging content and captivating visual designs? Moda Outdoor Living, a premier construction company, is seeking a talented Content Creator & Social Media Manager with expertise in Instagram and media design to join our team. If you're ready to make a splash in the digital world and elevate our brand presence, we want to hear from you! Responsibilities: Develop and implement a dynamic content strategy tailored to our target audience and brand identity, with a primary focus on Instagram. Create high-quality, visually stunning content including photos, videos, graphics, and stories that showcase our construction projects, designs, and outdoor living spaces. Manage all aspects of our Instagram account, including content planning, posting, engagement, and community management to drive growth and increase brand awareness. Collaborate with the marketing team to align social media efforts with overall marketing objectives and campaigns. Monitor social media trends, audience preferences, and industry developments to identify new opportunities for content and engagement. Utilize analytics tools to track and analyze performance metrics, and leverage insights to optimize content strategy and drive results. Requirements: Proven experience in content creation and social media management, with a focus on Instagram. Strong visual storytelling skills and a keen eye for design aesthetics. Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, etc.). Excellent written and verbal communication skills, with the ability to craft compelling copy and captions. Knowledge of social media best practices, algorithms, and trends. Detail-oriented and highly organized, with the ability to manage multiple projects and deadlines effectively. Passion for outdoor living, construction, and design is a plus. Benefits: Competitive salary commensurate with experience. Opportunity to work with a dynamic and passionate team in a fast-paced environment. Flexible work arrangements, including remote work options. Potential for professional growth and advancement within the company. Access to resources and tools to support your creativity and career development. If you're ready to showcase your creativity and drive results in the world of social media, Moda Outdoor Living wants to hear from you! To apply, please submit your resume, portfolio showcasing your content creation and design work, and a cover letter outlining your relevant experience and why you're the perfect fit for this role to [Your Contact Information]. Join us in transforming outdoor spaces and creating unforgettable experiences for our clients!
16 days ago25 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
a month ago25 proposalsRemoteMachine Learning Engineer
We are seeking a highly skilled and motivated Machine Learning Engineer to join our team and contribute to the development of cutting-edge solutions for child safety applications. As a Machine Learning Engineer, you will be responsible for: ● Training and enhancing machine learning models using image-based data on TensorFlow. ● Evaluating and enhancing the performance of existing ML models, identifying opportunities for targeted advancements. ● Advising and guiding on the full ML development lifecycle, from conception to deployment, ensuring robust, efficient, and scalable solutions. ● Developing strategies for continual model training and retraining to adapt to evolving data patterns and threats, including training models in remote and sensitive environments. ● Innovating and exploring new ML development pathways, including the integration of open-source multi-modal models for advanced image and video classification tasks. ● Customising and fine-tuning state-of-the-art ML models to align with company-specific use cases and client needs. ● Architecting and implementing solutions for on-device model deployment, emphasising user privacy and data security. ● Creating and maintaining model deployment packages, such as SDKs and Docker containers, for seamless client integration. ● Collaborating cross-functionally with product managers, software engineers, and other stakeholders to integrate ML solutions into our product suite. ● Staying abreast of the latest ML technologies and methodologies, advocating for the adoption of industry-best practices. Qualifications: ● Bachelor's or Master's degree in Computer Science, Engineering, or related field. ● Proven experience in machine learning model development and deployment, particularly with TensorFlow. ● Strong programming skills in Python and proficiency in ML libraries such as TensorFlow, PyTorch, or Keras. ● Experience with image-based data and advanced image processing techniques. ● Knowledge of model evaluation metrics, optimization algorithms, and deep learning architectures. ● Familiarity with cloud platforms for model deployment (e.g., AWS, Google Cloud). ● Ability to work independently and collaboratively in a fast-paced environment. ● Excellent communication skills and the ability to explain complex concepts to non-technical stakeholders. Bonus Skills: ● Experience with on-device model deployment and edge computing. ● Familiarity with privacy-preserving ML techniques and data security protocols. ● Knowledge of open-source ML models and their integration into custom applications. If you are passionate about leveraging machine learning for child safety applications and are excited to work on impactful projects, we encourage you to apply and be part of our innovative team!
24 days ago18 proposalsRemote