Recording Projects

Customer Service / 2nd Line Support Person

Here's a professional job advert version: --- **2nd Line Support Specialist** *Full-Time Position | Monday–Friday, 9am–5pm UK Time* We're seeking an exceptional 2nd Line Support Specialist to join our growing team and deliver outstanding customer experiences. **About the Role** You'll be the vital link between our customers and our CRM platform, providing expert technical support and ensuring seamless customer satisfaction. This varied role combines technical troubleshooting, customer service excellence, and campaign coordination. **Key Responsibilities** - Provide responsive, high-quality technical support directly to customers via ticket system and live chat - Troubleshoot and resolve CRM product queries with efficiency and expertise - Manage and coordinate customer marketing campaigns from brief to execution - Liaise with our design team to implement campaign requirements and schedule changes - Monitor and respond promptly to live chat requests throughout business hours - Maintain detailed records and ensure all deadlines are met **Essential Requirements** - Excellent written and verbal English communication skills - Strong technical aptitude with ability to learn complex systems quickly - Exceptional attention to detail and deadline management - Highly responsive with excellent time management skills - Commitment to consistent availability during core business hours (9am–5pm UK time) - Customer-focused mindset with a passion for problem-solving **What We're Looking For** The ideal candidate is a fast learner who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering exceptional customer service. **Interested?** If you have the skills, dedication, and customer service excellence we're looking for, we'd love to hear from you.

Two projects

PROJECT OVERVIEW I am building multiple short-form content pages focused on: 1. Football analysis (player careers, tactical breakdowns) 2. Entrepreneur / business storytelling The goal is to produce high-quality, fast-paced, engaging reels that maximise retention and watch time. You will be responsible for turning raw inputs into fully edited, high-performing videos. ⸻ WHAT I WILL PROVIDE For each video, I will provide: • Talking head video (AI generated or recorded) • Full script • Topic reference (e.g. player or entrepreneur) You will not need to film anything. Your role is to take this and create the final polished video. ⸻ YOUR RESPONSIBILITIES 1. ADD B-ROLL (VERY IMPORTANT) You must source and add relevant footage that supports the narration. Football content: • Match clips • Goals • Assists • Key moments • Celebrations Entrepreneur content: • Podcast clips • Interviews • Public appearances • Photos • Company/product visuals B-roll must match what is being said in the script. ⸻ 2. HIGH-RETENTION EDITING STYLE The editing must be fast-paced, dynamic, and engaging. Key principles: • Frequent cuts (every 1–3 seconds where appropriate) • Constant visual movement • No long static frames Even when using a static image, you must create movement using: • Zoom-in / zoom-out effects • Camera shake / bounce effects • Angle shifts • Colour overlays or lighting changes The video should feel like: “The camera is constantly moving, reacting, and reframing the scene” ⸻ 3. ANIMATED CAPTIONS (MANDATORY) Every video must include captions. Captions should: • Be animated • Highlight key words • Be easy to read on mobile • Sync perfectly with speech ⸻ 4. MOTION GRAPHICS & ENHANCEMENTS Where relevant, include: • Titles and headings • Stat overlays • Simple graphics (e.g. timelines, key points) • Transitions that enhance pacing Keep it clean but engaging. ⸻ STYLE REFERENCES (IMPORTANT) Please study these examples carefully — this is the exact style I want: https://www.instagram.com/reel/DTikJEKDybM/?igsh=MXh1NzczdnN3dTliMg== https://www.instagram.com/reel/DUTiXzLD2VP/?igsh=bmVxemszczc5MXFt https://www.instagram.com/reel/DVsyp3sjds_/?igsh=MXN3ejVqMmhvcGF3NQ== https://www.instagram.com/p/DGQeDyPod1O/?img_index=2&igsh=NTBpdGRna3p3eDZ4 https://youtube.com/shorts/CQSvfJFh_JE?si=FsZVYUiBaq3KG4VI https://youtu.be/C7LL7VwP8Nc?si=MS8G4wux11O_ ⸻ DELIVERABLES • 5 videos per week • Ideally minimum 1 per day Each video: • 30–60 seconds • Vertical format (9:16) Optimised for: • Instagram Reels • TikTok • YouTube Shorts ⸻ TURNAROUND TIME • 24–48 hours per video preferred • Ability to handle multiple videos per week

opportunity

Fix/complete Systeme.io funnel, email automations, and Meta Ads

I’m looking for a technically reliable freelancer to review and complete the setup of my online business funnel. I previously hired a PA to build this, but the work is incomplete, and the structure is not functioning the way it should. The goal is not to redesign the funnel, but to audit, correct, and properly implement the structure and automations so everything works as intended. The system is already partially built in Systeme.io, but the tagging, automation logic, and integrations are incomplete. What I need help with 1. Funnel audit and correction (Systeme.io) Review the existing funnel and ensure the following are correctly implemented: • Email list connection • Tags applied correctly at each stage • Automation flows triggered properly • Email sequence delivery working • Lead magnet delivery functioning • Upsell / offer pages connected correctly • Basic funnel structure checked for errors The structure itself is already planned, I mainly need technical execution and debugging. 2. Email tagging and automation structure Set up or correct: • Subscriber tags • Automation triggers • Email sequence logic • Segmentation where needed The goal is to ensure clean tagging and reliable automation flow. 3. Meta Ads tracking setup I will be running Meta ads and need accurate tracking and data flow. Please help with: • Meta Pixel correct placement confirmation. • Conversion API (if appropriate) • Event tracking • Funnel event tracking • Testing that conversions are recorded correctly I am not asking for ad creative or campaign management, only correct technical setup and tracking. 4. Basic documentation I would also like: • A short video walkthrough explaining the setup • Notes on how the system works so I can understand it later This is important because I want to avoid becoming dependent on constant technical help. Platforms involved • Systeme.io • Meta Ads Manager • Meta Pixel / Conversion tracking • Email automation inside Systeme.io I’m looking for someone who • Has strong experience with Systeme.io funnels • Understands automation logic and tagging • Has solid Meta Pixel / conversion tracking knowledge • Can work methodically and explain their work clearly • Is comfortable auditing someone else’s unfinished setup Please only apply if you have done similar setups before. To apply Please include: 1. Experience with Systeme.io automation 2. Experience setting up Meta Pixel and conversion tracking 3. Your estimated time to complete this job, I am not looking for fast work as I'm trying to finalise the set up in a way that works in the future without major disruptancies. Project goal To leave me with: • A working funnel • Correct automation and tagging • Reliable Meta conversion tracking • Clear understanding of how it all works I prefer someone who is careful and thorough rather than fast. Thank you.