Process Projects

opportunity

HealthTech Market Validation & Pilot Recruitment Specialist

# Freelance Market Research & Pilot Recruitment Specialist (HealthTech) ## Overview We are looking for an experienced freelance researcher to help validate a new AI-powered health technology product aimed at private healthcare clinics. The goal is not to sell a product. The goal is to conduct structured customer discovery interviews and identify potential pilot partners. This is a short-term project focused on learning, validation and pilot recruitment. ## About the Product We are building an AI-powered health intelligence platform that helps clinicians review and explain blood test results more efficiently. The platform generates patient-friendly reports, highlights longitudinal trends, and supports clinician review before reports are shared with patients. Target customers include: * Longevity clinics * Functional medicine clinics * Thyroid and hormone clinics * Menopause clinics * Private GP practices ## Project Objectives The successful freelancer will: ### 1. Build a Target List Identify and create a database of: * UK longevity clinics * Functional medicine clinics * Thyroid/hormone clinics * Menopause clinics * Relevant private GP practices For each clinic provide: * Clinic name * Website * Contact details * Key decision makers * LinkedIn profiles (where available) ### 2. Conduct Discovery Outreach Reach out to clinics via: * Email * LinkedIn * Phone (where appropriate) The objective is to secure discovery conversations. No hard selling required. ### 3. Conduct Structured Interviews Interview clinicians and clinic owners to understand: * Current blood test interpretation workflows * Time spent reviewing results * Current reporting process * Pain points * Existing software used * Attitude towards AI-assisted reporting * Willingness to participate in pilots ### 4. Produce Research Findings Summarise: * Key themes * Common pain points * Feature requests * Objections * Buying signals * Recommended target segment ### 5. Recruit Pilot Clinics Goal: Secure interest from 3–5 clinics willing to evaluate a pilot programme. ## Deliverables ### Deliverable 1 Target clinic database Minimum: * 100 clinics ### Deliverable 2 Interview findings report Including: * Key insights * Market feedback * Adoption risks * Recommendations ### Deliverable 3 Pilot recruitment report Including: * Interested clinics * Contact details * Next steps * Level of interest ## Ideal Candidate Experience in one or more of: * HealthTech * Digital health * Healthcare consulting * Healthcare market research * B2B SaaS customer discovery * Pilot programme recruitment Experience speaking directly with clinicians is highly desirable. ## Success Criteria Success will be measured by: * Number of clinician conversations completed * Quality of insights gathered * Identification of common workflow pain points * Number of clinics expressing pilot interest ## Proposal Requirements Please include: 1. Relevant experience 2. Examples of similar projects 3. Proposed approach 4. Estimated timeline 5. Fixed-price quote This project is focused on learning and validation. We are looking for someone who can uncover genuine market insights rather than simply generate leads.

IT support Analyst M365/Google Workspace

Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence