Management Development Projects
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Technical Writing on Computer Architecture and Operating Systems
Objective: The primary goal of this project is to develop comprehensive and authoritative written content covering key areas of Computer Architecture and Operating Systems. This project strictly prohibits the use of ChatGPT or any AI-enabled solutions for content creation, ensuring the authenticity and originality of the information. Project Scope: The freelancer will be responsible for creating detailed, accurate, and engaging content covering the following topics: 1. The Fundamentals of Computer Architecture: Basic computer model and essential components Understanding of binary, switching, and logic in computing architecture Performance metrics, including speed and processor frequency Performance definition, program translation into instructions, and CPU-memory tradeoffs 2. Memory and Systems: Types of memory, technology, capability, and performance issues Memory configurations for optimal performance Cache memory, memory hierarchy, and cost-performance tradeoff 3. Building the System: System integration concepts, motherboards, servers, bus systems Data storage systems, including SSDs, magnetic disks, and RAID systems Selection and evaluation of storage components and interfaces 4. Exploring Operating Systems: Operating systems models, types, and standards (Linux, DOS, OSX, RTOS) Program execution, scheduling, resource utilization, and memory management Recent processor developments supporting OS capabilities 5. Operating Systems to Files: Detailed analysis of operating system functionalities and file management 6. Network Concepts and Technology: Basics of computer networking, performance evaluation, and resource economy 7. Security: Understanding system vulnerabilities, common threats, and mitigation strategies Freelancer Qualifications: Proven expertise in Computer Science, specifically in Computer Architecture and Operating Systems Strong technical writing skills with the ability to simplify complex concepts Commitment to delivering plagiarism-free and original content without the use of AI tools Submission Requirements: A brief outline of your approach to covering each topic listed in the scope Selection Criteria: Proposals will be evaluated based on the freelancer’s expertise, proposed approach to the project, quality of writing samples (if available).
a month ago19 proposalsRemoteopportunity
Mobile Ad Researcher and Data Capturist
Place of residence: Sri Lanka Workday: 6 hours As a Mobile Marketing Ad Researcher at JupiterDataFlow, I play a crucial role in the in-depth analysis of mobile advertising. My responsibilities include identifying compliant and non-compliant ads and delving into international market trends and cultural relevance to inform our advertising strategies. This ensures alignment with diverse global standards and consumer preferences. Responsibilities: -Innovative Research: *Monitor advertisements from service providers to telecommunications companies, using exclusive Teamviewer credentials to access ads via 4G internet on mobile devices provided by Jupiter Data Flow. *Conduct extensive research on global mobile advertising trends, identifying compliant and non-compliant adverts. *Analyze a wide range of mobile adverts, categorize them, and submit the findings to the compliance team for review and action. -Report Generation and Analysis: *Generate reports to company's platform with monthly targets. *The number of tickets each market requires averages in 600, this changes depending on priority, urgency and market over the months. -Collaborative Strategy Development: *Collaborate closely with compliance teams, sharing insights to refine our search methods and improve the effectiveness of our mobile ad campaigns. *Attend online meetings to stay aligned with company directives and updates, and training. -Technical Expertise and Communication: *Address and resolve technical challenges related to mobile adverts, ensuring compliance with regulations in different markets. *Troubleshoot Android devices, ensuring seamless operation and data collection. *Communicate effectively with equipment device hosts to maintain and upgrade our research infrastructure. *Use Slack for communicating any difficulties with mobile devices to designated individuals (Minders) and for raising doubts to analysts regarding report (ticket) conditions.
7 days ago2 proposalsOn-site in London, GBProduct Writer VA using AI Tools
We are seeking a dedicated and detail-oriented Product Writer Virtual Assistant to join our remote team. This role is perfect for individuals who excel at creating and revising product descriptions for various online platforms, including our company website, eBay, and Amazon. Candidates should demonstrate proficiency with AI tools like ChatGPT for content generation. Key responsibilities include utilizing product information provided via Trello to conduct in-depth research, applying keyword optimization strategies, and crafting descriptions that enhance product understanding and drive sales. All descriptions must be meticulously formatted in HTML and delivered via Google Sheets. Working Hours: Must be available Monday to Friday, 9 AM to 4 PM UK time for initial training and weekly meetings. Flexibility to complete tasks outside of these hours once training is completed. Responsibilities: Utilize product information provided through Trello to prepare content. Conduct comprehensive online research and keyword analysis to gather essential product data. Generate initial product descriptions using AI tools like ChatGPT, refining for clarity, accuracy, and SEO effectiveness. Edit and finalize product descriptions to align with brand standards and audience expectations. Maintain updated product descriptions based on SEO insights and feedback. Collaborate with team members to ensure consistency and quality across all product content. Stay informed of the latest trends in SEO and content writing to continually enhance content quality and effectiveness. Skills & Qualifications: Proven track record in content creation, particularly for e-commerce platforms such as eBay and Amazon. Excellent command of English with strong writing, editing, and proofreading skills. Proficiency in SEO practices, including keyword research and analytics tools. Experienced in using Trello for receiving tasks, ChatGPT for content generation, and Google Sheets for formatting in HTML. Capable of managing multiple projects simultaneously and meeting tight deadlines. Keen attention to detail and strong research skills. Education: A background in Marketing, English, Journalism, or related fields is beneficial but not mandatory.
15 days ago23 proposalsRemoteFreelance UX website designer
We are seeking a talented freelance UX website designer with a strong understanding of Conversion Rate Optimization (CRO) to join our agency team. As a key member of our collaborative team, you will work on client projects to analyse, strategize, and design website improvements aimed at enhancing user experience and driving conversions. **Responsibilities:** 1. Collaborate with other team members to comprehensively analyse existing websites, identifying strengths, weaknesses, and opportunities for improvement. 2. Read provided materials and/or conduct research on background information about a client’s website, focusing on understanding the user journey and the target audience before making any evaluation. 3. Offer well-founded suggestions for website enhancements that align with industry best practices and can be justified through research and analysis if challenged. 5. Produce high-quality designs that prioritize user experience and conversion optimization, ensuring that design decisions are rationale and defensible. **Requirements:** 1. Proficient in remote collaboration, comfortable contributing in virtual meetings, able to work independently, and communicate effectively in asynchronous environments. 2. Comfortable explaining design decisions and teaching others about UX principles and methodologies. 3. Capable of taking detailed notes during meetings and effectively organizing tasks and priorities. 4. Demonstrates the ability to deliver quick turnaround on shorter projects (2-4 hours) within 1-2 days. 5. Portfolio showcasing examples of UX website design work with clear explanations of design choices and outcomes. **The right person will...** 1. Enjoy working closely with diverse team members, including copywriters, CRO experts, and developers, to achieve project goals. 2. Be open to exploring and implementing new approaches and techniques, while also contributing insights and expertise to the team. 3. Show interest in establishing a long-term working relationship with the agency.
4 days ago19 proposalsRemoteCreate 3x 25 pages presentations on genially wow effect
I require an expert presentation designer to create three 25-page presentations using the Genially platform. These presentations must be geared towards high school teaching. They will serve as educational resources, providing comprehensive content for this academic level. Ideal Skills: - Proficient in Genially - Extensive experience in designing educational material - Background in high school teaching or resource development Presentation Details: - The main subject of each presentation is teaching. It can cover any topic relevant to the high school curriculum. - The presentations should be visually engaging, designed to facilitate learning and comprehension. - They should also be dynamic, integrating interactivity wherever possible to promote student engagement. In summary, I'm seeking a freelancer who can combine education theory, comprehensive content creation, and engaging design in Genially. Your ability to deliver professional, high-quality presentations will benefit high school teachers and students alike.
a month ago13 proposalsRemoteMake SD model for the plug-in for the WebGUI AUTOMATIC1111
Develop a neural network model to generate stylised images from depth maps. A base plug-in has been created to capture depth snapshots from a Kinect for Xbox 360 upon request via a WebGUI. The task involves training a model using a biopunk art style to process depth maps and generate corresponding images imbued with this aesthetic. Specifically, the model should learn to render depth information as a biopunk-inspired digital reconstruction. Additionally, the API facilitating depth map acquisition must be integrated seamlessly within the existing WebGUI interface, so depth snapshots can be automatically passed to the neural network for stylized image generation and displayed. Familiarity with programming pipelines for neural style transfer is preferred, as is expertise building customized machine learning solutions and integrating them into full-stack systems. Upon completion, users will be able to capture depth snapshots via the WebGUI and instantly view the evocative biopunk-style renditions produced by the trained generative model.
a month ago6 proposalsRemoteConfirmis Site Verifier (Lima, Peru)
Confirmis ([login to view URL]) is a Singapore-based business information provider specializing in connecting businesses with global capabilities; comprised of industry veterans, Confirmis's business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision-making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Conduct basic verification with the subject company’s authorized representative, such as line of business, key executives' names, etc. • Take pictures of the subject company and its vicinity, as per Confirmis’ standard operating guidelines. • Provide observation about the company to gauge activeness, e.g., staff working at the premise, loading/unloading of goods, etc. REQUIREMENTS: • Must be living in (or nearby) Av. Mariscal Nieto, Lima, Peru. • Has a camera or phone/tablet of quality with a camera, internet access • Must be available during business hours (9 AM - 4 PM) on working days Please see the attached file for the site visit guidelines. You are only required to deliver the pictures, video & observations and are not expected to put together a report like the Sample Report. Note: Milestone will be released the following week after the site visit to give us time to organize the report and contact you if we need additional clarification.
20 days ago1 proposalRemoteMQL4 Programmer Needed for Simple Robo Trading Project
Description: We are seeking an MQL4 programmer to help us develop a basic automated trading system (robo trade) for our financial markets trading. This project is ideal for someone looking to gain experience or build their portfolio with a simple MQL4 project. Responsibilities: Develop a basic automated trading system in MQL4 based on provided specifications. Implement simple trading strategies and logic. Conduct basic testing and debugging of the trading system. Requirements: Basic knowledge of MQL4 programming language. Familiarity with automated trading concepts. Ability to work within a limited budget and timeline. Good communication skills. Preferred Qualifications: Some experience with MQL4 programming. Understanding of basic trading concepts and indicators. Budget: This is a low-budget project. Please provide your hourly rate or a project-based quote that fits within our budget constraints. How to Apply: Please send a brief description of your MQL4 programming experience, along with your proposed rate or quote for this project. Include "MQL4 Programmer Application" in the subject line. Note: We are looking for a simple and cost-effective solution. Priority will be given to candidates who can deliver quality work within our budget.
a month ago10 proposalsRemoteWEBSITE AND TEMPLATE NOT WORKING
I require assistance reviving a non-functional website and resolving issues with its underlying template. The site has inexplicably lost functionality for unknown reasons and an audit of the template code reveals potential conflicts or errors causing it to malfunction. A qualified developer is needed to deftly diagnose any technical problems inhibiting normal operations, fixing code as required with nuanced understanding of the templating framework employed. Reinstating a smooth, fully-servicing user experience warrants delicate debugging acumen and a keen eye for anomalies, seamlessly integrating modifications for unhindered performance going forward. Experience with template-driven sites and capacity to methodically troubleshoot even obscure glitches is imperative. The successful candidate will adeptly resuscitate this stalled online presence, restoring full interactivity and an intuitive interface for users through delicate refurbishment of underperforming code infrastructure with elegant solutions. Remuneration will be commensurate with skill level demonstrated and thoroughness of work provided.
a month ago42 proposalsRemoteurgent
Looking for a professional to write market research reports
I am seeking a skilled market research professional to produce insightful reports focusing on business sectors across East Africa. The ideal candidate will have robust research abilities and strong command of the English language. Experience analyzing investment opportunities, commercial trends, and regulatory environments within key African markets such as Kenya, Tanzania, and Uganda is highly desirable. The research reports should provide a comprehensive overview of a specified industry while highlighting valuable data and insights. Topics may include sectors like agriculture, manufacturing, infrastructure, financial services, and technology. Researchers must thoroughly examine available sources to present accurate information and statistics pertaining to market size and growth, major players, supply and demand patterns, economic and political influences, and other pertinent factors. Attention to detail and credible sourcing are essential. The writing should be clear, concise yet comprehensive to keep readers engaged from start to finish. Reports will be used internally but may also help external partners evaluate potential partnerships or investments. Therefore, the style and structure must make complex topics easily understood while maintaining a professional tone. The ideal candidate will work independently with periodic check-ins, meet strict deadlines, and maintain confidentiality when required. Proficiency in research methodology and analytical skills for interpreting findings are a must. The professional will also be supervising the work of another more junior market researcher and shall proof-read, provide edits and guidance for market research reports and market overviews created by the junior market researcher. This is an excellent opportunity for an experienced, versatile researcher to produce high-quality work that contributes insights into developing yet promising East African markets. The successful candidate will have the research skills and business acumen. Candidate should share previous research work undertaken and market research reports drafted.
10 days ago28 proposalsRemoteExpires in 19opportunity
Ecommerce Portal for Site Ads
Hello, I need an advertisement selling portal where content creators, site owners and digital marketing companies meet in same portal and trade products and services. There will be 4 role; Content Creators, Seo Experts, Digital Marketing Companies or Marketing Experts AND Site Owners. Content creators open article writing offers Freelancers will add projects or packages to sell any kinds of seo plans and packages like graphic design offers or seo packages or web design offers like in fivver Site owners will add their sites, approve their sites with file, google Webmaster tools or Google Analytics, add Advertisement selling packages like guest posts, banners, text links, PR in their sites. Digital marketing campanies and marketing experts will search and filter inside websites and ads, buy advertisement packs or create their own projects and look for best bids. Competitors ; Sample Projects whitepress.com collaborator.pro outreachmantra.com seedingup.com bazoom.com prnews.io adsy.com paper.club getfluence.com publication.media guestpostengine.com accessily.com guestposttracker.com outreachmonks.com prposting.com icopify.co getlinko.com contentmanager.io buysellguestpost.com ONLY Web Developers can apply for this position with their 5+ years exp.
a month ago105 proposalsRemoteurgent
Seeking Expert PR Journalist for Viral Media Exposure UK/USA
Are you a master storyteller with a talent for landing headlines? Our agency caters to a diverse and prestigious client base, and we are on the hunt for a seasoned PR Specialist/Journalist with a strong track record in securing viral coverage and organic media placements in the UK and USA. This role demands someone with solid relationships with editors and reporters, capable of crafting and pitching stories that align with the rigorous standards of top media platforms. Responsibilities: Develop story angles that resonate with major media outlets, leveraging your understanding of their editorial standards. Utilize your network of media contacts to secure high-impact, organic placements for our clients. Create compelling PR materials, including press releases and pitches, tailored to each platform's unique audience. Collaborate with our team to align media strategies with broader marketing objectives, ensuring a unified brand message. Stay abreast of media trends to guide our strategic direction and maximize media opportunities. Requirements: Minimum of 3 years of experience in journalism or PR, with demonstrated success in media placements. Established network of contacts in the media industry across the UK and USA. Exceptional writing and storytelling skills, with a portfolio that showcases your ability to capture and engage audiences. Proven ability to work under pressure and adapt to dynamic environments. Familiarity with PR tools and digital media strategies. What We Offer: A dynamic agency environment that fosters creativity and growth. Competitive freelance rates with uncapped income potential through mutually beneficial partnerships. The opportunity to work with a diverse array of high-profile clients, enhancing your portfolio and professional network. Flexible working conditions aimed at fostering long-term relationships with top-tier media professionals. Application: Interested candidates should submit a resume, cover letter detailing your suitability for the role, and at least two examples of successful media placements. Join us in driving impactful media exposure and creating stories that resonate across the globe!
8 days ago15 proposalsRemoteExpires in 21Expert Powerpoint Designer
Job Title: Expert PowerPoint Presentation Designer Job Description: We are seeking a highly skilled PowerPoint Presentation Designer who specializes in creating visually engaging and informative presentations. The ideal candidate should have a strong ability to convey messages through clever use of graphics, charts, and infographics. The presentations need to be professional, polished, and designed with a clear objective to inform and captivate our audience. Responsibilities: • Design and develop PowerPoint presentations from scratch based on the input and data provided. • Create custom graphics, charts, and infographics to effectively communicate complex information. • Revise and redesign existing presentations to enhance their visual impact and effectiveness. • Ensure all designs are aesthetically appealing and align with our company’s branding guidelines. • Deliver presentations in a timely manner while adhering to set deadlines. • Requirements: a. Proven experience as a PowerPoint designer with a strong portfolio showcasing diverse presentation styles. b. Excellent attention to detail and a keen eye for aesthetics. c. Strong communication skills and the ability to articulate design concepts clearly. d. Knowledge of the latest trends in presentation design. To be considered for the role, please start your proposal with: ‘PPTExpert’ and submit at least three samples of previous work demonstrating your design and PowerPoint skills. We are looking for someone to start ASAP on an initial project, there will be ongoing assignments for the right candidate.
23 days ago50 proposalsRemoteVirtual Exhibition Web/App Creation
I need a proficient developer to design and create a virtual exhibition web/app that is accessible via both desktop and mobile devices. This web/app will feature an attractive lobby that provides entrance to several exhibition halls. Each hall is meant to host numerous pavilions, showcasing an extensive range of materials such as photos, videos, and catalogs in diverse formats like PDF and PNG. For an optimal user experience, the web/app should: - Equip each booth with options for displaying a mix of multimedia content. - Incorporate live chat functionality to facilitate real-time communication among attendees. - Feature interactive maps to assist users in navigating through the exhibition halls. - Deliver background music or sound effects for enhancing ambiance. - Have an external link option for an existing chat system we use. Desired skills and experience: - Proven track in designing mobile-responsive websites/apps - Solid understanding of User Interface (UI) and User Experience (UX) design - Experience with integrating multimedia content, live chats, and interactive maps on a platform - Knowledge of sound design and integration. - Ability to work with third-party APIs for the external chat integration.
25 days ago15 proposalsRemoteI need a logo with the word EKLPS for an artist name
I seek a logo design for an artist who goes by the name 'EKLPS', which is an abbreviation for 'Eclipse'. As an emerging musician, he is looking to establish a unique visual identity. The ideal designer will have proven experience crafting branding elements for other creatives in the art and music fields. The deliverable required is a modern, impactful logo concept incorporating the letters 'EKLPS' in a stylistic yet legible manner. Creativity and concept generation will be highly valued over straight typography. Consideration should be given to versatility across different formats like print, web and merchandise. The design must feel contemporary yet timeless. Preferred candidates will demonstrate portfolio work exhibiting an adept understanding of the psychology behind building an artist's image through visual means. Skill at ideating logo designs which encapsulate an essence or mood is essential. Attention to detail and strong communication skills for providing briefings, feedback sessions and final files are important as well. This is an opportunity for an innovative graphic designer well-versed in developing conceptual brand identities for creatives launching their careers. Applicants are invited to submit ideas expressing how they might approach crafting an impactful logo to represent the artistic vision and emerging style of someone seeking to make their unique mark. Refinements may occur based on client preferences before final delivery.
25 days ago34 proposalsRemoteopportunity
SEO - Content Writer for WebPages & Blogs with SEO experience
I seek a seasoned content writer with expertise in search engine optimization to develop and enhance webpages and blog posts for my website. The ideal candidate will possess extensive experience writing engaging textual content tailored for optimal SEO performance. Specifically, responsibilities will include writing 4-8 blog posts per month infused with relevant keywords and tags, internal links, and properly structured for readability. An understanding of technical optimization strategies is essential, including implementing recommendations from analytics platforms to lift organic search rankings. The content must appeal to readers in my industry niche while strategically answering common questions. Successful candidates should demonstrate strong command of grammar, punctuation, and fluency in my sector's language and topics. Example topics may include common challenges, solutions, case studies, and trends within my field. The writing voice should achieve a human tone to build engagement and trust with visitors. Qualified freelancers ideally have experience leveraging SEO tools like SEMrush, Ahrefs, Surfer, Jasper AI or Yoast to elevate websites in search results.
a month ago44 proposalsRemoteopportunity
Power BI Dashboard Created
I seek a skilled Power BI professional to develop an interactive monthly dashboard reporting on key performance indicators related to group expenditure. The dashboard should provide visual analysis and insights into budget versus actual spending across various cost categories. The contractor may also need to optimize the underlying Excel data model that will serve as the data source for the dashboard. Dynamic visualizations like charts, graphs andmaps should be incorporated to highlight trends, variances or other metrics. Spending data for the past 12 monthsneeds to be presented to facilitate performance comparisons over time. Users require the ability to filter the dashboard by different dimensions such as business unit, project or location. The reporting capability must also support easily configurable time periods so leadership can view KPIs for the current month, quarter or year-to-date. Security is important so access to the live dashboard needs to be restricted to specific users or user groups. Once completed, guidance will be provided on dashboard maintenance so our in-house team can independently refresh the data and customize visuals or metrics as needed. Proficiency with Power BI Desktop and DAX isessential to fulfill thee project objectives within 4 weeks.
a month ago40 proposalsRemoteopportunity
Integrate website sign up forms with Mailchimp and Monday.com
We are a small new company and have decided on Mailchimp (MC) as our email campaign platform and Monday.com as our CRM. We also have two websites - a main site, and a second one for training, which also has the facility for participants to create a login and pay online for courses. We envisage data being added to MC and Monday.com in three ways: 1. Manually, when we are in contact with an individual contact (probably directly into Monday.com) 2. Manually upload a csv file from Typeform, where we have invited individuals to register for a standalone workshop, or asked individuals to provide more information relating to a project we are working on. Some of the fields may be too niche for capturing in MC or Monday.com but the form will still include basic contact details, and the relevant GDPR questions. 3. THE MAIN REASON FOR THIS PROJECT REQUEST: We also want to embed sign up forms into our two websites, and for all the contact/preferences data we collect, to be automatically feed back to MC and Monday.com. These sign up forms should include the standard contact fields, plus some other fields relating to interests and engagement (in the form of both single down drop selection and multi-selection drop down fields). Please note no matter which of the above options is used, we still want all data collected to end up in both platforms by way of a 2-way API to ensure both platforms are always in sync. We also need to include the necessary GDPR questions in those embedded sign up forms, and for that data to be captured and visible in both MC and Monday.com. Obviously MC will then manage ongoing GDPR with opt-out, unsubscribe etc. Keeping Monday.com updated with changes as they come through, for reference purposes. At the moment we have separate basic stand alone sign up forms in both our websites. These are not fit for purposes as they can only collect limited data and there is currently no integration with MC or Monday.com. We have made a start by creating one of these embedded sign up forms in MC (the one to go into the training website) but we need with the following: a) embed this form into our training website b) create a second sign up form in MC so that we can embed a slightly different form in our main website c) make sure MC and Monday.com are set up ready to receive the data from both of these forms d) correctly capture the GDPR component in MC so that our processes remain compliant moving forward e) create the necessary APIs to ensure the ongoing data collection/GDPR process is automatically synced between both platforms. And finally, if we could also find a way to embed the data captured via Typeform (option 2 above) instead of doing this manually, this would be an added bonus.
18 days ago26 proposalsRemoteResearch and Summary on APIs for DMCA Takedown Tool
We are seeking a skilled researcher to conduct a thorough analysis of APIs relevant to building a tool for automating DMCA takedown notices. The ideal candidate will have experience in API research and summarization, with a focus on identifying APIs suitable for DMCA takedown requests and copyright enforcement. Responsibilities: - Conduct research to identify APIs related to DMCA takedown notices, content analysis, reverse image search, text analysis, and copyright monitoring. - Evaluate the features, capabilities, and pricing of each API to assess its suitability for automating DMCA takedown requests. - Provide a comprehensive summary of key findings, including a comparison of APIs based on factors such as accuracy, coverage, ease of integration, and cost-effectiveness. - Present recommendations for the most suitable APIs to use in building the DMCA takedown tool, considering the project's goals and requirements for copyright enforcement. Requirements: - Strong research skills and experience in gathering information from various sources, including API documentation, developer resources, and online reviews. - Familiarity with APIs related to DMCA takedown notices, content analysis, reverse image search, text analysis, and copyright monitoring, as well as their respective use cases and limitations. - Excellent communication skills and the ability to articulate findings and recommendations clearly and concisely. - Attention to detail and the ability to analyze complex information to extract key insights relevant to building a DMCA takedown tool. If you have a passion for API research and expertise in identifying and evaluating APIs for copyright enforcement purposes, we invite you to apply. Please provide details of your relevant experience and examples of previous research or analysis work. We look forward to receiving your proposals and collaborating with you to identify the best APIs for building our DMCA takedown tool. Thank you for considering this opportunity!
17 days ago11 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
14 days ago23 proposalsRemote