Live Chat Support Projects

Customer Service Support - Chat & Email

We are looking to hire a dedicated freelance customer service professional to assist with various duties, including: 1. Responding to customer inquiries via chat and email. 2. Troubleshooting and resolving customer issues. 3. Providing product and service information to customers. 4. Maintaining a high level of customer satisfaction. 5. Ensuring timely follow-up with customers for pending queries. This is a freelance hiring opportunity, not an outsourcing project. - Rate: $19 per hour - Requirements: Excellent communication skills and problem-solving abilities. - Status: Freelance position, ongoing. If you are an experienced customer service professional who can interact with customers in a positive, efficient manner, we would love to hear from you!

Deskey Support

Genuine, paid up, legitimate copy of old/1998 'Net Relaxation' software won't load deskey driver into windows 2011. Original and sole vendor sadly passed, hence no support avaialable. Software of little use to other than Tensile Fabric Structure designers and most companies have moved on to more modern software already, we really wont be short changing anyone. Help, thanks for consideration, dont hesitate to contact with queries.

Adhoc support needed for a US implementation of M365

I hope all is well! I am working with a company in the US, and need some assistance with completion of an M365 office roll out. Is this something you could assist me with? I can happily pay for some of your time to give you an overview of what has been done so far. Cheers Pete.

Freelance Admin Support Needed f

I’m looking to hire a skilled Admin Support professional to assist with various tasks, including managing client communication and scheduling. The role involves responding to client messages, emails, and calls, booking online meetings and appointments, maintaining organized records, and preparing reports or presentations as needed. Key Responsibilities: - Respond to client messages, emails, and calls - Schedule and book online meetings and appointments - Maintain and organize records and files - Prepare reports or presentations to support business operations Requirements: - Proven experience in administrative support or similar roles - Excellent communication and organizational skills - Ability to multitask and handle sensitive information professionally If you’re experienced in providing professional admin support and are available for this role, please share details about your background and availability.

Zap: openai/chat emails

ive built a zap the intention is that when we receive a gmail, it uses open ai to sentiment analyse it then categorise it into one of three filters, which have different templates preprepared for them, one of these requires our calendar to feed available dates within the reply there also has to be an op for chatgpt to simply interpret non filtered/categorised incoming emails this then needs to be saved as a draft and fed to a google sheet to record it all/log what i have is the basics, but the calendar isnt working and filtering isnt correct it doesnt produce a reply, and is saved in drafts, but it keeps rewriting this and saving the same one in draft so we need support

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Admin Support - Legal Communications

Hello, We need an administrative assistant to manage our legal communications and respond to clients based on direction from our solicitors. You do not need to have a legal background, just need to be able to provide high-level Executive Assistant duties. Kind regards, Gail

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SEO support for a client

I'm looking for ongoing SEO support for a client, and am seeking quotes for the below. I really need an SEO team with a proven track history. Bronze package Monthly google analytics report Link building Reporting Silver package Monthly google analytics report Local Citation Listing ON Page Optimisation Technical SEO Keywords Research Plus everything in Bronze Gold package Monthly google analytics report Competitors Analysis Blog Writing (4 blogs per month) Plus everything in Bronze & Silver I am looking for monthly offers for this ongoing work

Need live English<>Vietnamese interpretation for Zoom interviews

I am currently writing a master's level dissertation and I want to do interviews with Vietnamese participants. I would need an interpreter to attend an interview of 30-40 minutes to interpret my questions and interpret the responses of the participants back. Ideally this would be done with simultaneous interpretation, where you would interpret in a Zoom interpretation channel as the person speaks, but we can be flexible on this if that is not possible for you. It would be important for you to be accurate in terms of the language (i.e. not paraphrasing but directly interpreting exactly what is said) and it would also be important that the confidentiality and anonymity of the participants and the content of the interviews is guaranteed. Please let me know if this is something you might be able to help me with. Many thanks!

Hubspot updates and general integrations across our web apps

We are a small commercial cleaning company looking to integrate a few web Apps together and we need to review our brief which is: To Streamline our operations systems and integrate where required. We use: Google suite Hubspot - Needs a way of client to log support tickets and for them and us to review and close off Whatsapp - all our clients and cleaners use WhatsApp channels we need certain messages to be pulled into customer record for tracking Time and Attendanace mobile App - stand alone not integrated. Calendar - need a better way to manage jobs for clients rather than just Google calendar. The key is integration but move our staff away from whatsApp sole apps and use Hubspot for centrals communications and record keeping along with the above details. If you can help would be pleaseed to chat. We are then once this work is done will look at phas 2 using Ai agents to solve manual processing jobs.

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Industry Research / Competitor Research / Marketing Plan

I require an experienced , skilled but straight & simple talking individual to work with me on creating a Marketing plan for a “ Data Science " company . English will be your first language, and you will be available to talk on the phone with me . I would require 1. A chat 2. Competitor Research 3. Marketing Plan 4. Then support in executing the plan I am fixing the fee on here of £1,000 as the research and plan stage but there will be more monthly funds available - £500, per month - for the right person - plus I have other projects to work on . Please supply an example plan with project brief and a brief bio on you Thank you for your time in preparing your proposal

PPC Support

A small digital marketing agency requires assistance managing an active pay-per-click campaign on Google Ads. The client's campaign is currently live however occasional optimizations are needed to improve performance. The chosen freelancer will be required to monitor key metrics such as cost-per-click, conversion rates and ROI on a weekly basis. Small adjustments to ad copy, bidding strategies and target audiences depending on the data. An understanding of Google Ads manager features together with expertise in PPC campaign administration is essential. Experience designing and implementing effective campaigns along with the ability to interpret analytics to drive insights are highly desirable qualifications.

Looking for support to co-facilitate online Zoom events

We are a Community of Practice, and we have regular gatherings online. There is a presenter, and there are participants. Could you help us technically facilitate the call? The technology we use is Zoom. There will be break-out rooms, screen sharing, and some Mural or similar collaboration tooling.

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NPSP Salesforce Project Support

Need support for NPSP project

Craft CMS Developer Support For Multiple Sites Incl Multi-Site

Sycous are a metering and billing company, we provide services setting up utility metering networks and billing customers. We bill customers under our own mySycous brand but also provide white-labelling services to some of our clients, where our team manage customers appearing as our clients brand. As a result of this, we manage 5 websites (3 of which are on the same Craft CMS Multi-Site) all run using Craft CMS. We require a Craft CMS Developer to support our Marketing Team and Internal Development Team (Who work on our billing software) in fixing bugs, adding new site features and updating latest Craft versions/plugins. There is also the potential for future website clone projects where our mySycous website would need to be updated into one of our clients branding. So far, the websites in our portfolio have been developed and are live, some in the past year and some over a few years ago. Craft CMS and plugin versions have been updated in this time. We currently have some small bugs and website updates that need to be addressed across all sites. We would like to start with fixing issues on our Consumer Website Craft CMS Multi-Site after this work is completed we would like to look at our Sycous Commercial Website and Client 3 Consumer Website. Details of current issues can be provided subject to an NDA. We would also like someone to support our in-house Development Team in understanding and building a release process in Azure Dev Ops, for continuous integration and continuous deployment CI/CD to update composer/craft/plugins. Please view the attached document with our full project outline. Full list of updates/bugs can be explained and priced subject to an NDA. We aim to agree a fixed price for the completion of this work within agreed timescales.

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IT Backend Support - Must be proficient in Laravel. (6 Months)

Imhotep Companies and Yah Power Works are looking for one professional or small team in IT who can provide support for 6 months in data entry, website maintenance, security, web development, and customization, and build sites. Must be proficient in Laravel. We currently have 5-6 websites to maintain. 80 hours a month of IT support with time sheet. Sites to Maintain: Mockupedia.com Yahpowerworks.com Zoapedia.com Commentbuy.com etc... Specifications: No arguing, no delayed work, no fake work. 1) Contract Amount $600. 2) $200 every 2 months paid on PPH. 3) No pay rise. 4) Possible contract extension every six months. Chris

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Bespoke Dashboard with additional support and automation.

I seek a developer to construct a bespoke governance dashboard utilizing Power BI and existing Excel data. The dashboard shall aggregate and link real-time information from various sources including an Excel workbook and SafetyCulture platform. The aim is to provide centralized monitoring of key performance metrics. Beyond dashboard design, assistance is needed to enhance an internal intranet to seamlessly integrate all reporting solutions. Additional automation tasks involve leveraging artificial intelligence to program interview answers within Microsoft Forms questionnaires. The full scope of work encompasses dashboard configuration, network integration, AI coding and end-to-end testing within a 4 to 6 week timeline. Experience with Power BI, Excel, intranet development and AI programming through platforms like SafetyCulture and Microsoft Forms is essential. The successful candidate will design coherent and aesthetic visualizations to surface crucial data in a clear, easily digestible format for ongoing performance management and continuous improvement efforts. The nature of the work is confidential due to it being a healthcare venture.

Outlook IMAP Set up Assistant - Live Zoom Meeting a requirement

Outlook set up Freelancer via People Per Hour I’d like someone to help me outlook unlike I can use is to send mass e-mail, a. Configure Outlook, b. Via IMAP c. Use it to mailmerge d. Send 100 or so e-mail. Below are the requirements of how the work has to be done: 1. We will need to connect and share screen vi Zoom. Other alternative will not be considered 2. Someone with Good English is requires 3. The task is completed when a to d above is satisfied. It may take 30 minutes or 2 hours.

Looking for a long term ad-hoc Learndash/WordPress support

I run a small digital agency that has an estate of LearnDash/WordPress sites that are inherited. I'm looking to find someone to work with who has an excellent grasp of English, is proficient in full-stack development for troubleshooting/diagnosing issues and fixing on an ad-hoc basis. Availability within UK business hours is essential and references may be requested owing to the nature of the client. This work is largely reactive in nature and requires someone who has good initiative and patience. Knowledge of AWS Lightsail is a bonus, SSH and CLI is essential.

Writing strategy & planning

I am looking for some one experienced at planning and writing up strategies within a technical support centre. I am looking at writing a global support strategy for the next 3 years..... Have a lot ideas in the head but help writing it up and a buddy to bounce if ideas