Live Chat Support Projects

Virtual admin support

Reliable virtual admin support needed: minimum 10 hours/month dedicated to billing tasks and social media management. Responsibilities include invoicing, expense tracking, reconciling payments, scheduling posts, drafting captions, monitoring engagement, and basic analytics reporting. Seeking a organized, proactive assistant with strong communication, attention to detail, and familiarity with common billing systems and social platforms. Timely delivery, confidentiality, and consistent availability each month are essential.

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Support for Senior Tech Lead

Experienced WordPress Developer needed to support a Senior Tech Lead in designing, developing, maintaining and enhancing bespoke WordPress sites, themes and plugins. Responsibilities include converting Figma/Adobe XD to responsive sites, building reusable components, optimising performance, SEO, accessibility and security, integrating APIs, CRMs and payment gateways, troubleshooting, performing updates, managing migrations and GIT deployments. Must have 4+ years commercial WP experience, strong PHP, HTML5, CSS3, JS, ACF, MySQL, Git and responsive design expertise.

Freelance DevOps Support Engineer (Part-Time, Remote) | EUROPE

About Us: We are building next-generation DevOps and Cloud engineers through hands-on, outcome-driven education. Our students don't just watch content — they build, deploy, break, and ship real systems. To support this mission, we're looking for an experienced DevOps / Cloud Engineer who genuinely enjoys helping others learn and grow. This is a part-time, support role — straightforward, focused, and impactful. The Role: As a DevOps / Cloud Support Engineer, your primary responsibility is to provide technical support to our students on Discord across our DevOps and DevSecOps bootcamp programs. You will combine deep technical expertise with clear, patient communication to ensure students feel supported and unblocked throughout their learning journey. This role is 100% remote, part-time, must overlap with EUROPE time zone(CEST). Key Responsibilities Student Technical Support Answer student technical questions within 2 hours on Discord across our DevOps and DevSecOps trainings Help students troubleshoot issues with tools, commands, configurations, and concepts Proactively check in on open threads to ensure students are unblocked and making progress Foster a supportive, high-trust learning environment Open, communicative, and approachable — students should feel comfortable reaching out at any time Support is primarily written via Discord, but when needed, be ready to jump on a short call with a student to solve issues in real time and unblock them faster Course Quality Feedback Flag and document course content that appears outdated, broken, or unclear Report recurring student issues to the course maintenance team for fixes and updates Contribute observations that help keep our bootcamp content aligned with current industry standards Career Development Support (occasional, on-demand) Conduct 1-on-1 career calls with students — mock interviews, career planning, and job search strategy Review and provide actionable feedback on student CVs and LinkedIn profiles Help students prepare for technical interviews Guide students on how to present their bootcamp projects and hands-on experience to hiring managers Required Skills & Experience 3+ years of professional DevOps experience Solid hands-on experience with Docker, Kubernetes, CI/CD pipelines, Terraform, AWS and Scripting Strong understanding of DevOps concepts and workflows Strong written English — clear, patient, and helpful communication style Available to cover EUROPE time zone (CEST) Comfortable working in a fast-moving, remote environment Nice to Have Prior experience with DevSecOps concepts and tools Experience mentoring, teaching, or coaching engineers Familiarity with Discord as a support and community channel Exposure to AI-driven DevOps tools and workflows Compensation & Hours Hourly contract + Base salary for availability 10-20 hours per week, flexible schedule based on student demand Competitive hourly rate for top-tier candidates Why Join Us Direct influence on engineers' careers High-autonomy and ownership in your work. Work with modern DevOps tooling and a passionate learning community Fully remote, flexible schedule Long-term collaboration potential

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

Bid Writer (Tender Support) Remote

Seeking a remote specialist to craft a compelling council tender bid. Must excel in complex compliance, interpret dense documentation, and articulate social value outcomes clearly. Responsibilities include analyzing requirements, developing compliant responses, aligning proposals with social value objectives, and producing a persuasive, structured submission. Ideal candidate has proven tender-writing experience, attention to detail, strong research abilities, and a concise, professional writing style. Timely delivery and adherence to procurement standards are essential.

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

Part-time sales/outreach support for a UK period-care brand

CalmKit is a UK brand selling premium first-period kits for girls aged 8–13 (calmkit.shop). I need ongoing part-time support (5–8 hrs/week) focused on retailer and pharmacy outreach: • Emailing and calling independent pharmacies and gift shops with a sale-or-return stocking offer • Following up on leads and managing responses • Keeping a simple tracker of who’s been contacted, replied, or agreed to stock • Occasional light admin: scheduling social posts, basic email list management I’ll provide the pitch materials, retailer list, and messaging — you’ll be doing the outreach, follow-up, and light relationship-building. Sales or outreach experience preferred, ideally in retail, wholesale, FMCG, or similar. Comfortable on the phone and with cold email. Budget: £150/month base + small commission per retailer that agrees to stock (open to discussing structure with the right person).

Build a Secure Live AI Research Data Processing Prototype

Rapid Low-Code AI Document-Parsing Web Prototype (Secure Cloud Tenant) in Microsoft Copilot Studio / Azure OpenAI Project Overview: I need a highly concise, working prototype of a secure web application interface. The sole purpose of this app is to demonstrate a secure, live text-processing pipeline during a brief stakeholder review. It must ingest a raw text document/dataset, simulate a structured evaluation process against a pre-set compliance rubric, and dynamically display an optimization analytics page. Key Requirements to Implement: 1. Secure File Upload Interface A minimal, clean user interface with a file drop zone labeled: "Secure Sandbox: Upload Manuscript / Dataset Draft (PDF, DOCX, or CSV)". A secondary text field labeled: "Alternative Manual Input: Paste Methodology / Text Details". A dropdown parameter selector: [Parameter Group A / Baseline Metrics Checklist]. 2. Localized Governance Engine Setup Connect this frontend interface securely to an LLM endpoint (via Microsoft Copilot Studio, Azure OpenAI Studio template, or a standard private API pipeline). Define system prompts to parse the document's sections (checking for structural clarity, data mapping consistency, and alignment with baseline formatting rules). 3. Dynamic Output & Accountability Dashboard Upon document submission, the UI must refresh dynamically to show: Maturity / Verification Score: A clean progress gauge (e.g., Ecosystem Readiness Level: 84%). Compliance Rules Checklist: Visual indicators displaying: [Passed] Citation & Data Anonymization Check [Passed] Methodological Parameter Scope [Warning] Formatting Ambiguity Detected in Section 3 Actionable Next Steps: A generated text box detailing exactly what parameters need optimization. Technical Constraints: Must be deployed on a functional, live preview web URL so I can interact with it live during the meeting. Data privacy configuration must be explicitly set to ensure no data processed is utilized for public model training datasets. Important Fail-Safe: Hardcode a single specific fallback template path into the interface so that if the live internet connection fluctuates during the review, the target upload file will immediately trigger the exact correct completed dashboard layout cleanly.

Calendar Coordination Support for Pending Meetings

Several conversations are already underway, but keeping track of replies and scheduling has become difficult alongside other priorities. I'm looking for short-term help making sure appointments don't slip through the cracks. Most contacts have already been identified, so the focus is on coordinating times and keeping records updated. Nothing sales-related is required. The goal is simply to keep the calendar organized and ensure scheduled conversations are properly confirmed. By the end of the project, pending appointments should be either confirmed, rescheduled, or marked accordingly.

Face‑controlled 3D character for kids to talk & play live

Overview I'm an early-childhood educator building a small prototype to use with the young children I teach. The concept: I control a 3D animated character live using my face, while a child in another location plays with that character on a tablet: talking to it and tapping things in a shared scene that respond in real time. Nothing is built yet, this is from scratch. The scope is small on purpose, but it has to genuinely work end to end. I'm on a tight, fixed budget, so I want a lean build, not a full app. What version 1 needs to do: - One simple 3D room/scene, child-friendly. - One 3D character in that scene that I control live with my face (facial expressions and head movement driven by my camera). - The child, on a tablet in another country, sees and hears the character in real time and can talk to me through it. - 3 to 4 tappable objects in the scene. When the child taps one, it responds (animates / plays a sound / changes the scene), and I can see what they tapped so I can react in character. - Low latency enough for natural back-and-forth conversation. Important and you decide the tech I'm not prescribing the avatar or networking approach. You're the expert: propose the simplest, lowest-cost way to hit the requirements above. Tell me what you'd use for the face-driven 3D avatar (including whether we should buy or use an existing rig/model rather than build one to save cost), and how you'd handle the real-time remote connection between two countries. I want your recommendation and your reasoning. What I'll provide - A clear walkthrough of the intended experience - Character and room art direction (or budget to source a 3D model, open to your advice here) Out of scope for version 1 - Login, payments, content library, multiple characters or rooms - Production-grade polish - Anything beyond the single remote interactive scene above

Customer service email

**Customer Support Representative (2 E-commerce Brands)** I'm looking for someone to handle customer support for two e-commerce brands. **Responsibilities:** * Respond to customer inquiries using the FAQ and response templates I provide. * Escalate any issues that fall outside the provided guidelines. * Maintain a professional, friendly, and timely tone with customers. **Requirements:** * Available **7 days a week**. * Daily workload is very light—typically **10 minutes or less per day**. * Strong written English and attention to detail. * Reliable and responsive. This is an ongoing role for someone dependable who can consistently provide quick daily support.

IT support Analyst M365/Google Workspace

Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence

Junior Product Manager

Summary Key responsibilities Provide day-to-day support to government clients and triage their queries Assist with platform implementations for new clients Run product demonstrations and training sessions (initially with senior support, then independently) Maintain user-facing documentation, guides and training materials Gather user feedback and pass insights to the Senior Product Manager Support coordination between clients and internal delivery teams Help track delivery progress and flag risks or blockers Essential experience & skills Strong written and verbal communication skills Confident, professional manner when dealing with clients Well organised, with an ability to manage your own time and tasks Attention to detail and a methodical approach to documentation Willingness to learn quickly and take ownership of your work Eligibility to live and work in the UK Willingness and ability to obtain clearance (BPSS, SC or higher) Desirable experience Some experience in product, project, delivery or customer success (including internships, placements or graduate schemes) Exposure to SaaS, ICT or public-sector environments Awareness of Agile or Scrum delivery frameworks Experience presenting or training non-technical audiences What we offer An accessible entry point into product management with mentoring from a Senior PM Fully remote working from anywhere in the UK Hourly rate via PAYE £18/hour Initial 6-month contract with a clear path to extension Hands-on experience supporting services used across UK government Confirm your Eligibility to live and work in the UK Confirm your Willingness and ability to obtain clearance (BPSS, SC or higher)

Digital Marketing and Website support

Digital Marketing & Website Support We are looking for a freelancer or agency to provide ongoing digital marketing and website support for our business. Scope of Work 1. Website Management (Framer) * Manage and maintain our website built on Framer. * Make small ongoing updates to improve SEO. * Replace imagery as required. * Update and optimise website copy/content. * Ensure pages are well-structured and SEO-friendly. 2. PPC Management * Create, manage and optimise paid advertising campaigns. * Generate high-quality leads within agreed advertising budgets. * Ongoing monitoring, reporting and optimisation. * Experience with Google Ads preferred. 3. Social Media Management * Manage paid and organic social media activity. * Create and optimise campaigns across: * Meta (Facebook & Instagram) * LinkedIn * Manage advertising budgets and improve lead generation performance. * Content scheduling, audience targeting and performance reporting. Requirements * Proven experience with Framer websites. * Strong SEO knowledge. * Demonstrated PPC lead generation experience. * Experience managing Meta and LinkedIn campaigns. * Ability to provide regular performance reports and recommendations. Please Include * Relevant examples/case studies. * Monthly retainer or hourly rates. * Recommended monthly advertising budgets. * Availability and expected response times. Not negotiable- must have face two face zoom calls bi weekly

Office Space Planning Support - Desk Layout & Seating Options

We are looking for someone to help us with office space planning for a small office team of around 8 people. This is not a request for a full interior design project or a 3D walkthrough. What we need is a practical, intelligent desk layout plan that helps us make better use of the space and work out where people should sit. We have the key dimensions of the office, desk sizes, number of screens, printers, floor boxes, plug sockets, air conditioning units, and other fixed points. We can provide a floor plan or rough sketch with measurements, along with photos of the space if helpful. The main requirement is to help us play around with different layout options for desks and seating positions. We would also like to provide some context on each person in the office, including: Their role and who they work closely with Where they currently sit What works and does not work about their current position Any preferences or restrictions around where they should sit Which team members should ideally be close together Any areas we want to keep clear or use more effectively The aim is to end up with a few sensible layout options that show where desks could go and where each person could sit. We are looking for someone who can think practically about workflow, communication, comfort, noise, screens, sockets, printers, and general day-to-day office use. The final output could be a simple 2D plan, annotated layout, or clear desk/seating diagram. It does not need to be overly polished, but it does need to be accurate, easy to understand, and useful for making a decision. Ideally, we would like someone with experience in office space planning, workplace layouts, facilities planning, or practical interior layout design. Please include examples of similar work if you have any.

Systems & Compliance Administrator (Freelance Virtual Assistant)

Systems & Compliance Administrator (Freelance Virtual Assistant) Location: UK Based (Essential)
 Hours: Approximately 2–3 hours per day (35–40 hours per month)
 Contract: Freelance / Independent Contractor About the Role This role supports the Operations Manager by maintaining operational systems, trackers and administrative processes to ensure Integrated Treatment Services (ITS) runs efficiently and compliantly. ITS is a UK Speech and Language Therapy service working with schools, therapists and families nationwide. We are seeking a highly organised administrator to support day-to-day operations. The role focuses on maintaining systems, monitoring processes and coordinating administrative tasks rather than making operational or clinical decisions. Applicants must be UK based. Hours of Work • Approximately 2–3 hours per day (35–40 hours per month)
• Availability required for approx. 1 hour morning and 1 hour afternoon
• Primarily term time only, with potential holiday / project work as needs present Key Responsibilities Systems & Compliance • Maintain operational trackers (caseloads, supervision, compliance)
• Monitor therapist compliance (HCPC, DBS, insurance)
• Flag overdue supervision, documentation or compliance issues Case Notes & Records • Monitor case note uploads and flag missing records
• Maintain and archive caseload folders
• Support case note audit preparation Training & Framework Support • Maintain training attendance records
• Support training administration and certificate tracking
• Assist with ITS Connect and Write Framework tracking Administration & Documentation • Format documents and maintain templates
• Prepare operational documentation and contracts
• Manage electronic filing systems Website & Systems • Update WordPress website and online resources
• Complete weekly systems checks
• Identify and report system issues Data & CRM • Maintain CRM databases
• Organise data for marketing and reporting
• Support internal documentation and templates Recruitment & Finance Support • Maintain recruitment trackers and onboarding admin
• Support invoicing processes and accounts requests General Support • Provide administrative support to the Operations Manager
• Undertake additional duties to support business operations Experience (Desirable) • Google Workspace (Docs, Sheets, Drive)
• Microsoft Word & PowerPoint
• WordPress
• CRM systems
• Zoom / Microsoft Teams
• Spreadsheet and database management, Eventbrite We Are Looking for Someone Who • Is highly organised and detail-focused
• Enjoys working with systems and processes
• Is confident using spreadsheets and databases
• Can manage multiple tasks independently
• Is reliable, consistent and adaptable
• Has strong written communication skills Clinical Knowledge Clinical knowledge is not required.
This is an administrative role with no clinical decision-making. Applicants Must • Work as a freelancer / independent contractor
• Hold (or obtain) appropriate insurance
• Sign a confidentiality agreement and comply with GDPR. Provide minimum 4 months notice period Safeguarding & Data Protection ITS works with children and young people. The successful applicant must: • Hold or obtain a DBS check
• Follow strict GDPR and confidentiality procedures
• Handle sensitive information securely at all times This role involves administrative oversight only and no clinical responsibilities

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Drupal 9 bug-fix & clean-up (Commerce 2 + Claude AI integration)

I run a live Drupal 9 / Commerce 2 directory site. A recent site-wide update introduced a batch of bugs — all already identified and documented. I need an experienced Drupal developer to work through a defined list of fixes and hand them back for me to merge. This is a clean-up / bug-fix job — not a build or redesign. You must be: Confident with Drupal 9 / Commerce 2 — content types, Views, Twig, taxonomy, fields Experienced integrating Claude / Anthropic AI in Drupal (two custom AI features involved) Able to work on your own host/staging and deliver via Git commits/branches for me to merge — no live edits The work (small fixes, fully documented): schema/structured-data adjustments · AI onboarding field mapping + speed/UX + a display limit · Monthly Edge AI reports (access, opt-in, speed, event mode, settings) · search index (blog + events) · a few front-end/display bugs. I'll provide: a full brief — site overview, each system explained, item-by-item fixes with live examples, test URLs and field names. To quote: confirm your Drupal + Claude-API experience, share a couple of examples, and give a rough estimate once you've seen the brief.

A 15 minute conversation re a dispute with a training provider

Someone to attend a 15 minute conversation re a dispute with a training provider and document the conversation. UK based lawyers or paralegals only. I'll provide a short one paragraph explanation only - at the moment it's merely for support and formality

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Fix Critical AWS Website Bugs

My site is already hosted on AWS, feature-complete on paper, yet five key components refuse to work and our go-live is now less than two weeks away. Every failure is consistent and repeatable, so I’m looking for someone who can dive straight into production-level debugging and close these gaps fast. The components that must be repaired: • Email verification (custom-built) • Dialer system (Twilio) • Booking system (custom-built) • Payment system (Stripe) • Live functionality / real-time chat All code will stay where it is—nothing leaves AWS—so you’ll need solid AWS console familiarity alongside everyday full-stack skills. I can provide repository access, architecture notes, and direct contact with the previous developer if needed. Acceptance is simple: each item above must perform reliably under normal user load, pass my own end-to-end test scripts, and remain stable for 48 hours in staging before we flip the live switch. If any hotfixes are required after launch, I expect a prompt turnaround. Please outline your approach, relevant AWS + Twilio + Stripe experience, and confirm you can commit to the 14-day window.

WEB app to Native App conversion (Not wrapped)

I have a web app (Zekko Golf, a golf scoring/game app) built in Base44. I need it published as a native app on the Apple App Store and Google Play, with RevenueCat handling in-app subscriptions and one-time purchases. All RevenueCat and store-side configuration is already complete — this is a native build, SDK integration, testing, and submission job, not a build-from-scratch. You must have a Mac with Xcode (for iOS) and Android Studio. Important context (please read before quoting) The app currently lives in Base44, which does not allow native plugins in its managed build. The app needs to be exported (Base44 supports GitHub export) and built as a native Capacitor project. A previous wrapper attempt was rejected by Apple under Guideline 4.2 (minimum functionality). You must be able to ensure the app has enough native substance to pass App Store review. Please explain your approach to this. Phase 1 — Paid assessment first (small, ~1–2 hours) Before committing to the full job, I'd like you to: Export the app from Base44 (GitHub) and confirm it builds as a workable Capacitor project. Confirm it can be made to pass Apple Guideline 4.2. Give me a fixed quote for the remaining work (Phase 2).