Live Chat Operator Projects

Thai retirement planning and travel strategy

’I am a a 62-year-old UK retiree planning a one-month “live like a local” trial in Chiang Mai to assess whether Thailand is a realistic long-term retirement option. I need a capable researcher/planner to build a shortlisted, evidence-based plan covering: Flight options (UK → Chiang Mai, june travel window) Relatively high-end rental accommodation suitable for a one-month stay A structured agenda for a 7–10 day on-the-ground accommodation search, including pre-arranged contacts/meetings with reputable local estate agents / property managers This is not a generic travel plan I’m looking for a retirement scouting pack that I can use immediately. What I need you to deliver 1) Flight Research Pack (June travel) Provide a comparison of real flight options from the UK (preferably Manchester or London airports, but include alternatives if materially better). Include: 1 stop max Typical pricing ranges and best value options Departure/arrival times, total journey duration, airline baggage policies (summary) Practical notes: connection times, airports used, and any obvious trade-offs Note: My intended travel window is June 2026 2) One-Month Accommodation Shortlist (Chiang Mai area) – “relatively high end” Create a shortlist of 10–15 strong candidate rentals for a one-month stay, with: Location (neighbourhood), map links, and a short “why this area” note Monthly cost, deposits, inclusions (utilities/cleaning/Wi-Fi), and key rules Property type and suitability (condo/house, noise, walkability, pool/gym, security, parking) Booking source (platform or agent), cancellation terms, and any red flags A top 5 recommended options with a simple ranking and rationale 3) Retirement Scouting Agenda (7–10 days) + Contacts Build a realistic day-by-day agenda covering: Neighbourhood orientation (2–4 target areas) Scheduled viewings / meetings with estate agents or reputable property managers A viewing route plan (logical groupings to avoid wasted travel time) A checklist for evaluating properties for longer-term retirement suitability 4) Estate Agent / Property Manager Outreach (Chiang Mai) You will: Identify reputable, English-speaking agents/property managers who handle higher-quality rentals Make initial contact (message/email/WhatsApp where appropriate) Arrange 2–4 meetings (virtual first if necessary, then in-person during the scouting trip) Provide a contact sheet with names, numbers, email/LINE/WhatsApp (as available), and notes 5) Handover Pack Deliver everything in a tidy, usable format (Google Doc + Sheets or Word/Excel). Include a “quick-start” summary so I can act on it immediately. My preferences (so you can target properly) Chiang Mai (not Bangkok), with an eye on comfort and longer-term livability swimming pool etc Higher-end feel for the one-month trial (clean, quiet, secure, good amenities) Practical retirement factors: walkability, access to services, peace and quiet, and overall quality of life I’m happy to pay for quality research — I want this done properly, not scraped together. What “good” looks like Clear shortlists, no fluff Evidence-based options with links and notes Proactive comms with agents (not just a list of names) A plan that makes the scouting trip efficient and purposeful Contractor requirements Please apply only if you can show: Strong research and travel planning ability Confidence dealing with property/agent outreach (polite, professional, persistent) Excellent written English and clear presentation of options Familiarity with Thailand/Chiang Mai rentals is a strong plus (but not essential if your research is solid) Proposal format (keep it simple) Your approach (how you’ll structure the work)

Founders Associate

Contract / Freelance basis (with scope to turn permanent) 12-15 hours per week Hourly rate of £22 –£28 Remote first role - ideally based in or near South London for occasional in-person working We’re looking for a brilliant, curious, and creatively minded Founders Associate to work closely alongside a Creative founder. This is a high-trust, high-impact role for someone who loves ideas, organisation, and learning how businesses really work behind the scenes. If you’re the kind of person who enjoys juggling different projects, solving problems, and building systems,all while being immersed in a creative world, this role could be a perfect fit. About the Founder The founder operates across design and branding, moving fluidly between big-picture thinking and practical execution. Their work sits at the crossroads of creativity, strategy, and smart systems. They value clear thinking, curiosity, initiative, and people who take ownership of their work. In this role, you’ll get a front-row seat to how creative ventures are built, run, and scaled in real time. The Role - in a nutshell This is not a PA or admin role. Think of it more like being the founder’s right-hand person across both business and personal operations. You’ll help bring structure, clarity, and momentum to a fast-moving creative world - blending organisation, research, coordination, and proactive problem-solving. You’ll be trusted early, given responsibility, and encouraged to think independently rather than just follow instructions. What you’ll actually be doing Your work will be varied, dynamic, and interesting, including things like: • Managing inboxes and calendars across multiple ventures • Keeping track of priorities, deadlines, and next steps • Light-touch project oversight to keep things moving smoothly • Preparing clear summaries, notes, and updates • Liaising with team members, freelancers, and external partners • Managing inbound leads and working alongside a virtual assistant • Qualifying leads and eventually joining short intro calls • Conducting independent research and presenting findings clearly • Using AI and digital tools to speed up research and decision-making • Exploring new tools, systems, and workflows to improve how things run • Supporting early-stage ideas around products and systems • Handling personal logistics like travel, bookings, and planning • Organising digital files and improving personal systems • Researching personal projects like trips, events, or experiences In short: you’ll help keep both the business and the founder running smoothly - creatively and intelligently. Who this role is perfect for This role would suit a recent graduate or early-career professional from a creative background such as design, arts, or the creative industries. Someone who is genuinely interested in entrepreneurship and how businesses are built. You’re likely to thrive in this role if you are: • Naturally organised but creatively minded • Curious and proactive rather than reactive • Comfortable working independently • Excited by learning in a real-world environment • Keen to be deeply involved in the workings of a creative business The skills you’ll need Essential: • Strong written communication • Excellent organisational instincts • Confidence using tools like Google Workspace and Notion • Comfortable working remotely and independently • Discreet, reliable, and trustworthy • Enjoys research and synthesising information • Creative mindset with an interest in ideas and execution Nice to have: • Interest in startups or entrepreneurship • Familiarity with AI tools • Basic understanding of how businesses work • Experience supporting a founder or small creative team Why this is a special opportunity This isn’t just a “support role.” It’s a learning role. You’ll gain rare, behind-the-scenes exposure to founder-level decision-making across multiple creative ventures. You’ll be trusted, challenged, and genuinely involved in the reality of building businesses from the ground up. If you want to learn by doing rather than just watching from the sidelines, this role offers exactly that.

Webflow CMS & UX Specialist – Certification Website (5-6 Pages)

PROJECT OVERVIEW I am the Founder of Well-Being Approved (WBA), an independent certification standard for mental well-being in the workplace. WBA is being built as a long-term institutional certification body. This is not a lifestyle website or startup brochure. The build must be clean, structured, scalable, and professionally executed. I require an experienced Webflow CMS and systems-focused developer to build Phase 1 of the platform with correct backend architecture from day one. ⸻ PHASE 1 – Launch Infrastructure Scope Core Website Build (5-6 Pages) • Home • Certification Standard • How It Works • Apply • Public Directory • Contact Includes: • Institutional design (corporate, authoritative tone) • Structured hero and credibility sections • Clean typography and spacing system • Responsive optimisation across breakpoints • Professional footer Brand colours and copy will be provided. An initial AI-generated Webflow draft exists and may either be refined or rebuilt with correct architecture. ⸻ APPLICATION & PAYMENTS INFRASTRUCTURE • Multi-step structured application form • File upload capability (policy/evidence documents) • Company logo upload (for use on public directory listing upon certification) • Consent checkbox for public directory listing + rights confirmation for uploaded assets • Stripe integration for tiered application fee (based on employee band) • Automated confirmation email upon submission ⸻ DIRECTORY ARCHITECTURE A public “Certified Organisations” directory must be built. Architecture requirements: • Webflow CMS front-end • Airtable backend as internal control database • Internal vs public field mapping • Directory updates dynamically via Airtable integration Public fields • Company name • Logo (uploaded by company) • Website URL • Certification status (Certified / Pending / Suspended / Expired) • Certification date • Expiry date • Certificate ID • Sector Internal-only fields (Airtable only) • Employee band • Assessment notes • Risk flags • Submission documents • Internal payment tracking ⸻ RENEWAL & PAYMENT LOGIC (IMPORTANT) Payment structure • Application fee paid at submission (Stripe) • Assessment & verification fee invoiced post-eligibility review (manual Stripe invoice acceptable in Phase 1) • Annual certification licence fee payable only upon successful certification approval Renewal lifecycle requirements The platform must support an annual renewal process including: • Structured renewal declaration form + updated document upload • Automated renewal reminders (60 / 30 days pre-expiry) • Status management logic (Certified / Renewal Pending / Expired) • Renewal must be reviewed and formally approved before the annual licence fee is charged. Preferred approach: • Annual certification fee is handled through Stripe using a stored payment method and a reactivated annual charge triggered only once renewal is approved (e.g., reactivating a paused annual Stripe subscription or triggering an approved invoice). • Renewal form must include a clear acknowledgement checkbox confirming the annual fee will be charged upon renewal approval. No client login portal required in Phase 1. Future expansion may include secure client dashboards and renewal portals. ⸻ TECHNICAL EXPECTATIONS • Clean, organised Webflow class naming • Proper CMS structure • Airtable integration (Zapier / Make acceptable) • Stripe configuration • Scalable architecture (not hard-coded shortcuts) • Clear documentation of setup • Clean handover documentation and clear explanation of backend structure ⸻ UX JOURNEY Credibility → Understanding → Trust → Application → Payment Comparable positioning reference: B Corp (tone and institutional structure only – no duplication). ⸻ WHAT I’M LOOKING FOR • Strong Webflow portfolio (live links required) • Experience with CMS-based builds • Experience integrating Stripe and Airtable • Systems thinker (not just visual design) • Clear communication • 4–6 week delivery window ⸻ BUDGET Please provide a realistic fixed quote for Phase 1 build. This is Phase 1 of a long-term certification platform. Ongoing work likely for future expansion (client portal, automation scaling, enhancements). ⸻ If you build clean systems and think long-term, we will work well together. Preferred communication: I am available for quick feedback via WhatsApp for alignment where helpful. Phone calls are also fine.

Project Digitise

We are Citipost Mail (Citipost Ltd), a UK-based B2B mail and communications provider, seeking an experienced developer (or small team) to build a secure, end-to-end digital customer onboarding portal and workflow for new business accounts. Currently, our process is manual and paper-heavy, using multiple documents: standard Application for Credit, Agency Application Form (for Royal Mail tri‑party agency agreements), Customer Service Agreement (CSA – full and form-only versions), CSA T&Cs, and Direct Debit (DD) mandates. The average onboarding time from sending the Application for Credit to receiving the signed CSA is around 15 days for standard accounts, and we want to significantly reduce this through automation, better UX, and tighter workflow control. The new solution should move this entire process online, covering: guided form completion, document upload, e‑signatures, internal approvals, and system updates. It must support both standard and agency accounts, with conditional logic to show only relevant fields and documents (e.g. agency-specific questions and Royal Mail‑related data, or DD mandate only when DD is selected as payment method). ​ Key functional requirements: Customer-facing onboarding journey: Sales triggers onboarding, generating a secure, unique link for the prospect. Prospect completes an online form (standard or agency), uploads supporting documents (company letterhead, DD mandate, etc.), and e‑signs where required. Ability to save progress and resume, with clear, accessible UI and validation for critical fields (e.g. company registration number, postcode, bank details). ​ Workflow and internal approvals: Automatic routing of submitted applications to Credit Control for checks and setting credit terms. Generation of the correct CSA pack (full CSA + T&Cs, or CSA form with online T&Cs link) plus DD mandate, ready for customer e‑signature. Internal counter‑signature flow for Commercial/Legal, with status tracking from “Onboarding” to “Active” once fully signed and approved. ​ Automation, dashboards and reporting: Configurable email reminders for incomplete forms and unsigned CSAs/DDs, including escalation options when SLAs are breached. ​ Internal dashboards for Sales, Credit Control, and Support to view onboarding pipelines, live status, bottlenecks, and overdue tasks. Basic analytics and reporting on KPIs such as average onboarding duration, drop‑off points, and rate of returned/signed agreements. ​ Data, integrations, and compliance: Capture all existing form data (company details, trading/registered addresses, VAT, contacts, services required, anticipated spend, agency flags, payment terms/methods, etc.) in a structured database. Role-based access control and full audit trail of submissions, approvals, comments, and document versions for governance and compliance. ​ GDPR-compliant data handling, encryption in transit and at rest, and alignment with UK data standards. ​ Ability to integrate (via APIs) with our CRM (e.g. Salesforce), finance system (e.g. Sage), and internal platforms to avoid double entry and keep records in sync. Administration and scalability: Admin interface to manage and configure form fields, workflows, approval steps, email templates, and SLAs without requiring code changes for routine updates. ​ Scalable architecture and flexible design to support future onboarding volumes and potential internationalisation or additional product lines. ​ Deliverables: Technical discovery and proposed architecture/tech stack. Design and build of the onboarding portal (front-end and back-end). Implementation of agreed integrations and e‑signature solution. Reporting/dashboard setup for core onboarding KPIs. Documentation, knowledge transfer, and admin training. ​ What we’re looking for: Proven experience delivering secure B2B onboarding or workflow portals with multi-step forms, approvals, and e‑signatures. Strong understanding of data security, GDPR, and role-based access models. Experience integrating with CRM/finance systems and e‑signature platforms (e.g. DocuSign, Adobe Sign, etc.) is highly desirable. UK-based, or very familiar with UK data protection and compliance requirements. When responding, please include: Examples/links to similar portals or workflow systems you have built. Your proposed tech stack and approach for this project. Estimated timeline and ballpark budget for an MVP aligned to the scope above.

Freelance Video Editor (Minimum 40 Hours p/m) - Podcast Editing

Company Description: We're a thriving podcast production company based in the vibrant Shoreditch area of London, a 5 minute walk away from Liverpool Street Station. Our state-of-the-art studio spaces serve as a creative hub for podcasters to bring their ideas to life. Our team is passionate about creating top-notch podcast content and helping businesses succeed through effective podcast marketing. We're seeking a versatile individual to join our team as a Junior Studio Assistant and Video Engineer, who will play a pivotal role in ensuring smooth studio operations and supporting the delivery of high-quality video content for our podcast clients. We're just expanded! And after the successful launch of our first location in July 2024, we're expanding to a second location 3 minutes around the corner with 4 brand new studios, a make-up/changing area and lots more. A true hub for podcast creators, and with that, we're looking to grow the team to help with that expansion. We are looking for an experienced Freelance Video Editor to support our growing podcast and video production output. This role is primarily focused on long-form podcast video edits, working closely with our production manager and wider Podshop team to deliver high-quality content under strict turnaround times. This is a contracted position with a minimum commitment of 40 hours per month, with workloads expected to increase over time — likely exceeding 100+ hours per month as we scale. We are also planning to open an additional studio later in the year, creating further opportunities for ongoing work. Key Responsibilities Video Editing & Post-Production - Edit primarily long-form podcast video content to a high standard. - Deliver clean, consistent edits that align with brand and client expectations. - Apply efficient workflows to meet tight deadlines without compromising quality. - Minimal audio work required, as audio post-production is handled by a separate team. Turnaround & Workflow - Deliver first draft edits within 72 hours of recording. - Complete client amendments within 48 hours of receiving feedback. - Manage multiple projects concurrently while maintaining deadlines. Collaboration & Communication - Work closely with the Production Manager and Podshop team on a day-to-day basis. - Occasionally liaise directly with clients when required. - Maintain clear communication around progress, delivery times, and any issues. Working Hours & Availability - Majority of work falls Monday to Friday, though occasional weekend work may be required. - Flexible working hours — editors can work at times that suit them (e.g. starting later in the day), provided deadlines are met. - This role is fully remote. Required Experience, Skills & Equipment - Strong, demonstrable experience in professional video editing. - Solid understanding of podcast editing workflows. - High level of efficiency, speed, and attention to detail. - Confident working under strict turnaround times. Equipment & Technical Requirements - Adobe Premiere Pro (essential). - High-spec editing PC capable of handling up to 6 channels of 4K video. - High-speed internet connection — minimum 1GB/s upload and download for large file transfers. Location Requirements - Ideally based in the UK, or within a similar timezone. - Timezone flexibility of ±2 hours from BST is acceptable. Test Edit & Start Date - Shortlisted candidates will be required to complete a paid test edit. - The test edit will be paid at the advertised hourly rate, whether successful or not. - The edit will not be an active client project (it will be an episode already approved by a client). - For successful candidates, we are looking for an immediate start. Pay & Contract Details Rate: £20–£30 per hour, depending on experience Contract Type: Freelance / Contractor Hours: Minimum 40 hours per month, with workload expected to grow to 100+ hours per month over time Rates for the paid test edit will be aligned with the same hourly rate band. Although this is a contractor role, UK-based freelancers are invited to our annual Christmas party, bringing the wider UK team together in person.

opportunity

60–90 second promotional video of my spoken word workshops

Project Overview I’m looking for a creative and reliable freelance video editor to produce a 60–90 second promotional video using existing HD footage of my spoken word / rap workshops and SEN staff training delivered in schools. The purpose of the video is to attract paid workshop bookings, primarily from school leaders and SEN professionals, while remaining visually engaging and exciting for children and teenagers, who are the main recipients of the work. here is a little snippet of some of the footage (I just cut a few moments from a range for you to view ) https://1drv.ms/v/c/8153e930a2aa1567/IQCDOyopc8LUSZsNSoCPrj_WAScLtWpQViyErm6t0AhaHPA?e=CFZPaf ________________________________________ Purpose & Audience • Primary decision-makers: Headteachers, school leaders, SENCOs, educators, arts organisations, parents • Secondary audience: Children and young people (the tone must still feel energetic, creative, and youth-relevant) The final video should balance: • Professional credibility (for budget holders) • Creative energy and emotional impact (for pupils and workshop settings) ________________________________________ Footage Provided • HD video footage (MP4) • Total footage available: 6+ hours, but I will pre-select key clips to reduce editor workload to snippets up to 1 hour • Content includes: o High-energy workshop delivery o Strong audience reactions o Engaging performance moments • Testimonials will not be the focus of this video (likely a separate future project) ________________________________________ Style & Tone I’m looking for a style that is: • Dynamic and upbeat (fast, confident pacing) • Clean and professional (this is essential for school leaders) • Creative and artistic without feeling chaotic or gimmicky Key elements: • Music-led edit (most live audio muted) • Dynamic kinetic typography throughout • Strong visual rhythm and flow • Minimal but effective visual effects ________________________________________ https://www.youtube.com/watch?v=yf9mqIjFHmM (insight to video editing and possible transitions) https://youtu.be/8DEZL2fihlo?si=QoabTlrCxjfNH57y&t=8 (insight to the the type of raw footage that will be available - this is not me but the footage is similar) https://youtu.be/KJadKLeVe2U?si=uBdNiq_8wY749lnu&t=16 (insight to possible typography skills required - just the first few seconds is an example but open to creative input and just wanted to provide an example ) Typography & On-Screen Text Typography is a core feature of this edit. Examples of phrases to highlight: • “Words that move” • Dynamic delivery • Spoken word that connects • Compelling learning experiences • Inclusive by design • Developing emotional intelligence • Trauma-informed practice • Young people seen and heard • Supporting emotional regulation • Real Impact • Confidence grows here • Skills for life • Trusted by schools • More than a one-off session • Bring this to your school • No subtitles required. Typography should do the storytelling alongside the visuals and music. ________________________________________ Branding & Assets • No fixed brand guidelines yet • No logo required at this stage • Editor to choose clean, accessible, professional typography • Visual style should appeal to both professionals and young people • Clear call to action at the end (e.g. website / booking prompt) ________________________________________ Platforms: • Website homepage • Instagram / Facebook Reels • LinkedIn • YouTube Deliverables: • 1 x main promotional video (90 seconds) • 1 x short cut (approx. 30 seconds) • MP4 format, 1080p • Music included (royalty-free ) • 1–2 rounds of revisions included ________________________________________ • First draft: ASAP • Final delivery shortly after feedback ________________________________________ Budget £200 to £250 (max) Scope is intentionally focused to fit budget. Further edits or additional videos may follow as separate paid projects.