Email Technical Support Projects
Looking for freelance Email Technical Support jobs and project work? PeoplePerHour has you covered.
EXECUTIVE TECHNICAL SUPPORT ANALYST
The Executive Technical Support Analyst is responsible for providing technical on-site and remote support to the Executive Leadership Team and their Executive Assistants. The ideal candidate is a self-starter with exceptional problem-solving skills, able to implement solutions with little or no guidance, and can maintain composure in high-stress situations while delivering extraordinary customer service. Essential Duties Include, but are not limited to, the following: Deliver technical “White Glove” response to Executives and their assistants to ensure all their IT needs are addressed in a timely manner. Provide a high level of support through problem solving, listening, and having an exceedingly high level of customer service. Deliver tailored solution engineering to all requests made by Executives and their assistants. Make house calls to assist Executives with home office, networking, AV implementation, and other technical setups. Work with Executive Assistants to support IT initiatives for Executive needs, including travel and other offsite engagement. Provide A/V Support for Executive meetings, including presentation setup and video conferencing. Proactively manage new deployments and technology to the Executives, ensuring little to no disruption. Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. Generate weekly and monthly reports for Executive Leadership liaisons regarding customer support issues. Maintain confidentiality and privacy in all dealings with Executives and their data. Assist with coordination of vendors and external repair/service technicians. Be present and available during work hours in professional attire with a manner and attitude acceptable to Executives. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to perform duties after hours via an on-call basis Ability to work designated schedule. Ability to work nights and/or weekends as needed. Ability to work overtime, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to use a telephone through a headset. Ability to work seated for approximately 80% of a typical working day. Ability to work standing for approximately 20% of a typical working day. Minimum Qualifications Bachelor’s degree in a field as outlined in the essential duties; High School Diploma or General Education Degree (GED) and 4 years of experience in a related field; or Associates Degree and 2 years of experience in a related field. 4+ years of overall IT experience, including direct support with c-suite level leaders, senior leadership, or other high level decision makers. Excellent verbal and written communication skills. Advanced proficiency with Windows, MacOS, iOS, and Zoom videoconferencing in a business environment. Demonstrated ability to navigate stressful situations with tact and poise. Demonstrated ability to present ideas in user-friendly, business-friendly, and technical language. 2+ years of experience using and troubleshooting Outlook within a network environment (i.e., permissions, calendar sharing, delegation, etc.). 2+ years of Incident Management experience; including business expectations and company- communications. 2+ years of experience working with Microsoft based operating systems, with emphasis on Windows 10 and O365 suite of applications. 1+ year of experience with OKTA end-user administration or relevant technology. Professional working knowledge of active directory, creating user accounts, resetting passwords, creating groups, and security group administration. Proficient with Audio/Video technologies. Strong grasp of basic security principles and practices as it pertains to a business environment. Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification. ITIL V3 or V4 Foundation certification or equivalent experience. HDI training and certification. Experience using ServiceNow for IT Service Management. Experience supporting remote employees. Experience in healthcare or biotechnology. Microsoft SCCM and Windows 10 expertise.
6 hours ago9 proposalsRemoteEXECUTIVE IT SUPPORT
The Executive Support Engineer will be responsible for supporting the Executive team with their current technology needs, in addition to identifying and implementing new technologies to support their productivity and efficiency. The successful candidate will possess a combination of interpersonal and communication skills and an aptitude for working with applications, systems, and hardware to find resolution for executive user problems. This role will also be responsible for training and creating executive-style documentation. Participation in projects and proof of concepts will be required to ensure executive business requirements are properly met. Responsibilities Provides technology support for executives and their administrative staff. Educates executives on the efficient use of their technology. Monitor and perform IT equipment refreshes for executives using standard refresh and build processes. Provides executive video conferencing assistance. Coordinates with Enterprise IT on new application training when necessary. Maintains device spares and/or parts as required (phones, chargers, etc.). Coordinates spare equipment alternatives for traveling executives. Create and maintain system documentation, user guides, standard operating procedures. Coordinates support escalations to 2nd and 3rd tier technical teams. Assists company leaders with technical needs in preparation for executive meetings. Other Duties Provides scheduled on-call 24x7 system and executive support as required. Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Exceptional customer service skills. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work in a fast-paced environment. Positive, flexible, and self-motivated attitude. Detail-oriented with excellent follow-up skills. Excellent organizational skills with the ability to manage time and multiple priorities. Strong analytical and problem-solving skills. Ability to maintain confidentiality of highly sensitive information and materials. Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner. Ability to effectively manage high stress, demanding situations. Knowledge of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android). Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel Qualifications Bachelor's Degree or equivalent experience and/or education required. 2+ years experience in an IT support role supporting senior-level executives required. 3+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required. Experience supporting a wide-variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required.
5 hours ago7 proposalsRemoteurgent
Technical Architecture Contributions
Damyant software looking to build a solution architecture documentation Project Description: Dive into a cutting-edge infrastructure project designed for businesses looking to optimize their API management and enhance system reliability. We specialize in configuring and managing complex network setups involving Azure Load Balancers and Windows Failover Clusters. Our project aims to streamline operations and boost performance by effectively segregating API traffic and enhancing client-server interactions. Key Services Offered: API Traffic Isolation: Implementing advanced load balancer configurations to ensure API traffic is efficiently managed, avoiding unnecessary routing through Reporting Services. Direct Connection Setup for Clients: Facilitating direct connections for Rapid OA and GUI clients to a single PASOE instance, bypassing the load balancer for optimized performance. Failover Cluster Management: Utilizing Windows failover cluster for a robust active/passive deployment of critical services, ensuring high availability and system resilience. Custom Configuration: Tailoring interface patterns and endpoint configurations to meet specific client needs, with detailed planning and iterative enhancements. Project Highlights: Aligning with the latest technological standards, including updates to OpenEdge v12.8.2. Collaborating closely with industry experts and integrating feedback to refine our solutions. Preparing detailed designs for Azure Load Balancer settings, including necessary protocols and port configurations. Ideal for: Businesses in need of high-level API management solutions and failover strategies that require minimal downtime and offer maximum efficiency. Outcome: By partnering with us, you gain access to specialized knowledge and a tailored approach to managing your IT infrastructure. Expect improved system reliability, streamlined API traffic, and enhanced overall performance, aligning with the latest industry standards. Next Steps: Ready to optimize your API management and ensure your systems are failproof? Contact us today on PeoplePerHour to discuss your project needs and how we can achieve outstanding results together.
3 days ago12 proposalsRemoteExpires in 27Need logo in different colors for different support
I am seeking a graphic designer to create multiple color variations of an existing logo design for branding purposes across several mediums. The initial logo file will be provided. The task involves placing the core logo design on different solid background colors to develop a suite of logo options that can be utilized flexibly on various touchpoints. Specifically, a minimum of five color versions need to be generated that will then be integrated onto digital and print marketing materials such as a website, business cards, and presentations. The target audience is business professionals so the color schemes should have a professional yet approachable aesthetic. The deliverables required are high resolution PNG and vector logo files labeled clearly with the color scheme and intended use (ex: website header logo blue.png). A keen eye for brand consistency and color psychology combined with solid graphic design skills are necessitated for this projec
10 hours ago32 proposalsRemoteCustomer support calls
Are you interested in earning extra income with flexible hours? Virtulise is currently seeking up to seven motivated individuals to join our team as freelance customer service representatives. This is a fantastic opportunity to work with one of our long-term and trusted clients. **What We Offer:** - A straightforward and rewarding role with all training provided directly by us. - The flexibility of a self-employed status, allowing you to manage your own schedule. - Minimal paperwork, as our back office handles the majority of administrative tasks. - We provide the necessary software, ensuring you can make calls without incurring charges. **Requirements:** - You must have your own phone to use for customer service calls. If you are enthusiastic about delivering excellent customer service and are looking for a role that fits your lifestyle, we would love to hear from you.
10 hours ago24 proposalsRemoteI need a technical document translated into Spanish
I am seeking a skilled translator to accurately proof-read a technical document from English to Spanish. The document should be completed in Spanish within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
4 days ago33 proposalsRemoteI need a technical document translated into Greek
I am seeking a skilled translator to accurately proof-read a technical document from English to Greek. The document should be completed in Greek within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
4 days ago21 proposalsRemoteI need a technical document translated into Portuguese
I am seeking a skilled translator to accurately proof-read a technical document from English to Portuguese. The document should be completed in Portuguese within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
4 days ago26 proposalsRemoteI need a technical document translated into French
I am seeking a skilled translator to accurately proof-read a technical document from English to French. The document should be completed in French within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
4 days ago32 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
19 days ago24 proposalsRemoteRemote Administrative Support Professionals
We are currently seeking experienced professionals to join our team as Remote Administrative Assistants, Payroll Administrators, or Office Managers. The successful candidates will provide comprehensive administrative support to our clients from a remote location, ensuring smooth operations and efficient service delivery. Requirements: - Location: Candidates must be based in European or American countries, demonstrating familiarity with regional labor laws, business practices, and cultural nuances. - Experience: Previous experience in administrative roles is highly preferred, showcasing proficiency in handling diverse administrative tasks. - Skills: Exceptional communication skills, organizational prowess, and a proactive approach to problem-solving are essential. - Payment: Compensation of £20 per hour will be provided. Duties: - Offer administrative services to clients remotely, typically from a home office setting. Please note: This is not an outsourcing project. If you possess the necessary qualifications and are interested in joining our team, we invite you to submit your application. Thank you for considering this opportunity.
13 hours ago10 proposalsRemoteEmail help needed
Hi there, I hope this email finds you well. My name is Eve Humphreys, and I'm the owner of a small business based in Chiswick, West London. I'm reaching out because I'm currently in need of assistance in generating more work for my business via my emails from existing clients so i need hand holding during this process as i am not vet tech savvy! . - I believe your skills as a virtual assistant could greatly benefit me in this regard. Specifically, I'm looking for someone who can help create effective flyers and reach out to potential clients to help boost our workload. If this sounds like something you could assist with, I'd love to discuss it further with you. Please let me know if you're interested, and we can arrange a time to chat in more detail. You can find out more about my business on our website: www.evehumphreys.com. Looking forward to your response. Best regards
5 hours ago31 proposalsRemoteI need a technical document translated into Turkish - 3300 words
I am seeking a skilled translator to accurately proof-read a technical document from English to Turkish. The document should be completed in Turkish within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
3 days ago43 proposalsRemoteI need a technical document translated into German - 3300 words
I am seeking a skilled translator to accurately proof-read a technical document from English to German. The document should be completed in German within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
3 days ago31 proposalsRemoteI need a technical document translated into Dutch - 3300 words
I am seeking a skilled translator to accurately proof-read a technical document from English to Dutch. The document should be completed in Dutch within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, we would love to hear from you.
3 days ago20 proposalsRemoteI need a technical document translated to Croatian - 3300 words
I am seeking a skilled translator to accurately proof-read a technical document from English to Croatian. The document should be completed in Croatian within 5 days to ensure its accuracy and quality. The successful candidate will have a strong understanding of technical terminology and be able to translate complex technical concepts accurately. Experience in translating similar documents is preferred. Work to be completed and returned in Microsoft Word. Attention to detail, a strong work ethic, and the ability to meet deadlines are essential. If you are a professional translator with experience in technical translation, I would love to hear from you.
3 days ago18 proposalsRemoteEmail marketing
I seek to engage the services of a specialist in digital correspondence dissemination to assist in growing my customer base. An understanding of relationship cultivation through scheduled electronic outreach is essential. The ideal candidate will demonstrate expertise in intentional and permission-based contact with a focus on relevance, benefit and rapport. Strategic segmentation and personalized content will be paramount to nurturing productive interactions. Measurement and ongoing optimization of open and click-through rates will indicate the success of tailored messages, calls to action, and retention efforts. Experience leveraging analytics to tailor subsequent campaigns for maximum impact is preferred. Proficiency in current email service provider platforms, permissions and privacy standards, as well as branding, design and copywriting abilities make a strong applicant. Compliance with all legal requirements and ethical norms when interacting with individuals is a minimum requirement. Please provide your portfolio and rate to be considered for this engagement focused on nurturing leads and growing loyal customers through judicious digital correspondence.
2 days ago20 proposalsRemoteNew Instagram page support.
I'm looking for someone who can help me build and grow an Instagram page dedicated to camping and campsites in the UK. This will be an ongoing project, to find, write and build folowrs by creating new content and finding viral content to re format and post. The aim is to get a big following to enable afilliate marketing eventually. I want someone who has had success in creating and growing an Instagram page working with my ideas and building on them.
15 days ago28 proposalsRemoteTECHNICAL FILES DESIGN
We are seeking a skilled freelancer to create visually appealing technical files that showcase a variety of glove styles. The files should include detailed information about the technologies used, materials, and images of the gloves. The freelancer will be responsible for designing 2-3 tech files per month, ensuring that the content remains consistent while incorporating changes as required. The ideal candidate should have a strong understanding of graphic design principles and the ability to create professional-looking documents that effectively communicate technical information. Attention to detail, creativity, and the ability to meet deadlines are essential qualities for this role. If you have a passion for design and a technical background, we would love to hear from you.
14 days ago22 proposalsRemoteI need support with a bid write for an agency pitch
Myself and my wife are looking to put a bid together for a piece of creative for a local BID campaign. I need an A1 bid writer to support with the creative campaign
a day ago10 proposalsRemote