Complaint Handling Projects
Looking for freelance Complaint Handling jobs and project work? PeoplePerHour has you covered.
UK Based Strong Conference Organisation Project Support & Bonus
We are seeking a highly motivated and dynamic Personal Assistant to provide exceptional administrative support to our Conference organisation Team. We have an Investment Conference in 2 weeks time in London. Past conference organisation or project management experience would be an advantage. The work is flexible and ad hoc. This is not a sales role . Full ongoing training and support will be provided. You will be assisting us with various follow up calls, emails and WhatsApp messages to various stakeholders we are in communication with regards the organisation of the Conference. You must have strong communication skills. The ideal candidate will possess excellent communication skills, be proficient in English, and have experience in supporting important business projects. This role requires a proactive and organized individual who can effectively manage multiple tasks and prioritize responsibilities. You must have a Can Do Attitude with experience in getting things done. Responsibilities: Provide comprehensive administrative support to The Team , including making follow up calls, WhatsApp messages, sending emails, following up emails and various organisational tasks. Handle confidential and sensitive information with utmost discretion and maintain strict confidentiality. Maintain a high level of professionalism and represent the company with integrity and professionalism. Requirements: Preferably a degree or some good professional qualification and experience. Proven experience as a Personal Assistant or in a similar role supporting senior executives. Exceptional communication skills and a confident telephone manner. Experience in managing important business projects, with a demonstrated ability to handle multiple tasks and priorities effectively. Excellent problem-solving and decision-making skills. Ability to work independently with minimal supervision and as part of a team. High level of professionalism and discretion. Strong attention to detail and accuracy. To apply, 1)Please submit your CV 2)Please submit your voicemail outlining your core skillset and why we should consider you as a candidate and your preferred availability Monday to Sunday. Only shortlisted candidates will be contacted.
14 hours ago2 proposalsRemoteVirtual Assistant for Shopify Dropshipping & Marketing
I am seeking a talented virtual assistant with a strong grasp of Shopify, particularly in the area of dropshipping, product listing, and marketing. I intend to have over 500 products on my store, and I need comprehensive support in social media and email marketing. Your responsibilities will include: - Setting up a dropshipping system and managing it efficiently - Listing and optimizing over 500 products on Shopify - Running and monitoring social media marketing campaigns - Implementing and analyzing email marketing strategies - Handling customer inquiries and support The ideal candidate will have: - Proficiency in Shopify, including dropshipping and product listing - Previous experience in social media and email marketing - Strong analytical and problem-solving skills - Excellent communication and customer service skills - Ability to work independently and meet deadlines Please, provide details of your experience with similar projects and the specific skills you possess that make you an ideal candidate for this role.
19 days ago20 proposalsRemotePro-Writer Needed
I am currently in need of a professional writer who is well-versed in creating business and finance-related documents. Among the specific documents that require assistance are research papers, reports, and presentations. Your expertise in these areas is crucial. Key tasks: * Composing compelling business and finance-based research papers * Crafting detailed reports on business and finance topics * Creating engaging presentations about business and finance Ideally, the successful candidate will possess the following skills and experience: * Strong research capabilities to produce accurate and relevant content * Clear and concise writing style * A deep understanding of business and finance subject matter * Excellent attention to detail * Previous experience in crafting similar documents. I am eager to find a professional who can handle this work with the proficiency and efficiency it requires.
24 days ago24 proposalsRemoteopportunity
Ads setup and scaling
This project seeks an experienced paid digital marketer to help scale multiple advertising campaigns across various established ventures. With a budget of £1300-2500 (cash and coupons), the goal is to generate a stable revenue stream through optimized paid ads that can then be reinvested into the business for further growth. The marketer will be required to review the different product and service options currently available across the ventures. This includes assessing the suitability of each for paid advertising strategies. Once evaluated, the marketer will aid in setting up comprehensive campaigns catered to each offering on major platforms like Google Ads, Facebook Ads, LinkedIn and more. Detailed reporting and analytics will need to be provided to track key metrics like impressions, clicks, conversions and ROI. Based on performance, the marketer may also recommend enhancing or diversifying the current catalogue. Training on campaign management and optimization techniques can be provided to ensure the ventures can adequately handle future campaign adjustments independently. The ideal candidate will have multiple years experience delivering successful scaling results for e-commerce or online service based businesses through paid channels. Proven skills in tracking goals, budget allocation and return on ad spend are essential.
12 days ago22 proposalsRemoteUI/UX expert for hands-on work with CSS/jQuery/Highcharts
We are currently rebranding an existing platform and the entire UI/UX needs attention. The application is a .NET SaaS application running on Microsoft Azure. We need help with the following key tasks: - Come up with appropriate colour palette in keeping with the new brand - Design CSS/jQuery/Html components to support all standard inputs such as buttons, menus, popups - Review and improve existing dashboards, analytics and functional pages Existing code base is MVC, using jQuery, jQuery UI, Bootstrap, C# backend, and responsive design. We currently use both chart.js and highcharts although we are leaning towards highcharts as our preferred library for charting. The new design will need to include all colours, layout and general components, as well as loaders, spinners and transitions. We require a hands-on approach, so the deliverables will be working html/css/jQuery. We can either allow full access to the source code (would require someone comfortable with Visual Studio or VS Code) or we can handle the plumbing ourselves. The former is our preferred option. This might lead to longer term engagements for the right person to help us as we continue to develop the platform and it's functionality. Requires both light and dark mode support and will need to be responsive. 2 existing screen grabs are included to give an idea of the current look and feel. This can be a phased project to make it easier: 1. Design colour pallette 2. Design key components 3. Design layout blocks 4. Design transitions 5. Implement CSS/HTML/jQuery changes to bring together into the app It is probably sufficient to deliver for one key area, e.g. analytics, although there may be sub projects for other areas of the platform. The right person will be able to show similar experience to a high standard on public facing web applications, should be creative as well as having solid coding experience in UI/UX. Any experience with C# and MVC is a bonus.
3 days ago55 proposalsRemoteCampaign Manager/ Executive (marketing/ media
We are a dynamic advertising team looking for a Junior Campaign Manager to join us. This entry-level role is perfect for recent graduates or individuals new to the media field, offering a fantastic opportunity to grow within the marketing and advertising industry. Key Responsibilities: - Set up and optimize advertising campaigns across various platforms, including Reddit, LinkedIn, and Meta, programmatic & X. - Collaborate on creative setup for campaigns. - Conduct basic analysis and reporting on campaign performance. - Offer recommendations based on campaign data. - Initially, the role is not client-facing, but there is potential to grow into this aspect over time. Qualifications: - No previous experience in campaign management necessary; all relevant skills will be taught. - Any experience or background in social media, media, or marketing is beneficial but not required. - Enthusiasm for learning and progressing within the digital marketing sector. - Excellent work ethic and a proactive attitude. What We Offer: - A flexible, remote working environment. - A clear path for career advancement within the company. - Comprehensive training in all aspects of campaign management, digital marketing, and beyond. - A supportive team that values hard work and creativity. *Scope of Role: The role's scope may expand beyond media campaign management to include broader digital marketing activities. Training will be provided accordingly, ensuring our team members are equipped to handle a variety of marketing tasks. How to Apply: Please submit your resume along with a brief cover letter explaining why you are a good fit for this role and your interest in marketing
7 days ago24 proposalsRemoteUnification of Italy and Export Site
The project involves merging the existing innovita.it and innovita-export.com into a single website. The primary domain will be innovita.it, with innovita-export.com redirecting to it. The starting point for the project will be innovita-export.com since it already has a structure oriented towards multi-language management. This project will be modified to include the QR Code function (currently only supported by the Italian site) and will handle variants for the Academy, Assistance, Sales, and Support pages based on the selected country: if Italy is selected, it will display the structure currently used by innovita.it; if it's another country, it will display the structure used by innovita-export.com. Italian language content will be imported into the structure of the new site. Additionally, a banner will be implemented for recognizing the user's geographical location to suggest a selection based on the desired market and language.
a month ago9 proposalsRemoteExpert with experience in the UK Solar industry
We're a leading marketing and growth agency in the UK, dedicated to leveraging cutting-edge technology to streamline the customer acquisition process for our clients. That's where Go High Level comes in. We're seeking a highly qualified and experienced Go High Level expert to join our team and revolutionise how are clients do business. Role Description: As our Go High Level expert, you'll be at the forefront of our mission to automate and optimise the customer acquisition journey for residential solar companies. Your primary responsibility will be to handle all aspects of Go High Level implementation and management for our clients. This includes creating automated messages, implementing personalised videos from clients, and designing seamless systems to convert leads into sales. Requirements: - Extensive Experience: We're looking for someone with a proven track record of success in leveraging Go High Level to drive results for clients in similar industries. - Technical Proficiency: You should be highly skilled in using Go High Level's features and functionalities to their fullest potential. From setting up automated campaigns to designing custom workflows, you should be able to do it all. - Creativity: We need someone who can think outside the box and come up with innovative strategies to engage leads and nurture them through the sales funnel. - Communication Skills: Clear and effective communication is key. You'll be working closely with our clients to understand their needs and translate them into actionable Go High Level strategies. What We Offer: - Exciting Challenges: Joining our team means taking on exciting challenges and pushing the boundaries of what's possible in residential solar marketing. - Collaborative Environment: You'll be part of a dynamic team of marketing experts who are passionate about driving results for our clients. - Opportunity for Growth: As a rapidly growing agency, there's ample opportunity for professional growth and advancement within our organization. How to Apply: If you're ready to take your Go High Level expertise to the next level and make a real impact in the residential solar industry, we want to hear from you! Please attach your resume and a brief cover letter outlining your relevant experience and why you're the perfect fit for this role.
a day ago6 proposalsRemoteopportunity
AI-Powered Poster Generator Plugin for WordPress
Project Description: We are looking for an experienced WordPress developer with expertise in API integration and WooCommerce functionality to create a custom plugin. The plugin will allow users to generate unique AI-powered posters using the Midjourney API, directly from our website. Core Requirements: API Integration: Seamlessly integrate with the Midjourney API to generate posters based on user inputs. User Interface: Implement an input interface embedded within a page, ensuring it aligns with our website’s theme and feels native to the user. Functionality: Allow users to enter prompts on a dedicated page similar to desenio.com/imaginator. Include WooCommerce functionalities such as 'add to cart' and 'select size' options for the generated posters. Output Handling: Display the generated posters directly on the site without saving them in the WordPress media library and prevent any download options. Access: The plugin should be accessible to all users without any usage limits or access restrictions. Styling and Branding: Adhere to the global and theme-specific styles of our existing website. Compatibility and Performance: Ensure full compatibility with WordPress 6.5.2, WooCommerce 8.8.2, Elementor 3.21.2, Weglot 4.2.6, and LiteSpeed 6.2. Consider performance optimizations, particularly concerning API interactions and front-end displays. Deliverables: - A fully functional WordPress plugin. - Source code and documentation for the plugin. - Guidelines for installation, configuration, and maintenance. Ideal Candidate: - You have proven experience in WordPress plugin development, specifically with API integrations and WooCommerce. - You have a portfolio demonstrating similar projects. - You are familiar with the latest web technologies and have a keen eye for design and user experience. Project Timeline: The project needs to be completed within four weeks from the start date. Budget: We encourage developers to propose a reasonable and realistic budget based on the project's scope and requirements.
7 days ago31 proposalsRemoteWhats app integration
This project requires developing a customized automated solution for large scale WhatsApp communication. The client needs to send personalized text messages to more than 200,000 recipients simultaneously through the popular messaging platform WhatsApp. The proposed system should be able to connect to the client's user database to extract requisite contact details like mobile numbers and fetch personalized message templates assigned to different user segments. It is imperative that all communication is sent while adhering to WhatsApp's platform policies and terms of use. The automated messaging mechanism developed should be scalable to handle such high volumes of concurrent outbound deliveries without encountering errors or delays. It must employ intelligent throttling techniques to stagger message dispatch over an extended period if required by WhatsApp APIs. Detailed logging and reporting functionalities are important to track message transmission status for each contact. The interface for operators should be intuitive and allow easy template management, recipient filtering, scheduling message runs. Security and privacy of user data being accessed and transmitted needs to be of utmost priority. Advanced technical and WhatsApp integration skills are necessary to take up this challenging project. Knowledge of application development, automation, APIs and messaging protocols is a pre-requisite. Creating a robust, policy-compliant and high performance solution within the stipulated timeline will be the key objective.
15 days ago15 proposalsRemoteCreating Screencasts Editing, and Voiceovers for Notta YouTube
Who we are Notta (https://www.notta.ai/en) is a leading SaaS provider revolutionizing the way people interact with media through our cutting-edge AI transcription software. Serving over 3.4 million users worldwide—from students and teachers to journalists and sales professionals—we're now expanding our reach with a dedicated YouTube channel. This channel will feature professional, educational content including tutorials, explainer videos, and how-tos. Responsibilities - Craft and deliver compelling videos that highlight the capabilities of Notta, a top-tier speech-to-text SaaS platform. - Handle all stages of video production from recording to editing, based on provided scripts or creative briefs. - Consistently produce three videos per week, each ranging from 3-5 minutes. - Iteratively refine videos based on constructive feedback. Experience & Capabilities - Fluent in English, with a proficient American or British accent. - Proficient in creating and editing screencast videos, particularly demonstrating the software interface across various devices including iPhone, Android, macOS, and Windows. - At least 3 years of experience in scriptwriting or content creation. Open to both freelancers and full-time professionals. Benefits of working with us - Competitive compensation: $150-$200 per video. - Comprehensive training on Notta products. - Opportunities for long-term collaboration. - A flexible working schedule to support work-life balance. Our Recruitment Process - Submit your application. - Selected candidates will be invited for a paid trial (one test video, 3-5 minutes). - Timely submission of the test video, with up to two revisions allowed. - Successful candidates will enter into a long-term partnership.
7 days ago11 proposalsRemoteHelp With Finalising NHS Data Security & Protection Assessment
Hello, I am the owner of a small courier brokerage that serves the healthcare sector, including NHS trusts. We are currently in the process of completing an NHS assessment for Data Security and Protection, and I am looking for a specialist who can assist us in finalising the assessment. PROJECT DETAILS Our company has made significant progress in the NHS assessment, but we require expert assistance with the following specific tasks to ensure full compliance: 1. Information Asset Register (IAR) and Record of Processing Activities (ROPA) • We need to create an IAR and ROPA. The IAR should detail where and how personal and sensitive information is held and safeguarded within our organisation. Similarly, the ROPA should provide clear insights into the types of personal data shared externally, including methods and security measures. • Both documents should be in line with current data protection legislation and reflect the latest operational realities of our business. • Templates and guidelines are available below, but professional expertise is required to tailor these to our specific operational context. https://www.digitalcarehub.co.uk/data-security-protecting-my-information/how-to-document-your-data-processing/ 2. Training Needs Analysis for Data Security and Protection • A document relating to our training needs analysis specific to data security, protection, and cyber security is required. This analysis must reflect the current requirements of our staff, including any new roles or changes in data handling processes. • The document should be prepared for annual review and approval by our designated data security officer. • A template is available below. https://www.digitalcarehub.co.uk/resource/training-needs-analysis/ REQUIREMENTS • Proven experience in data security compliance, particularly within the UK and NHS frameworks. • Familiarity with NHS data protection assessments and requirements. • Excellent documentation and communication skills. PROJECT TIMELINE We are looking to complete this project within the next 2 weeks. APPLICATION INSTRUCTIONS If you are interested in this project, please submit a proposal with the following: • A brief outline of your experience with NHS data security and protection requirements. • Your approach to ensuring compliance in a small business setting. Thank you for considering this opportunity. Martin PS: PS: Disregard the budget listed for this project; it was entered merely for placement purposes.
18 hours ago6 proposalsRemoteopportunity
Need an experienced php developer
We seek a highly skilled PHP developer to expand our live tracking capabilities. The selected freelancer will integrate our system with Firebase to implement real-time notifications and updates. The developer must have extensive experience building APIs for live data synchronization between client and server systems. Some key responsibilities include utilizing Firebase's webhook functionality to forward device registration tokens to our backend, allowing the publication of notifications to specific devices or segments of users. The developer will also implement logic in our backend APIs to manage subscriber lists for different notification types and handle responding to requests from the Firebase console. Strong knowledge of JSON, REST APIs, and frontend-backend integration is required. Candidates must demonstrate past experience architecting similar real-time syncing solutions between mobile and web applications. Proficiency with PHP 7+, MySQL, and JavaScript/Node.js is mandatory. US-based freelancers are preferred for better communication and collaboration.
25 days ago31 proposalsRemoteFreelance Administrative Support Specialist
Currently seeking a competent freelance administrative support specialist to join my team. The primary responsibilities of this role include providing assistance with client communication, managing appointments, and supporting various administrative tasks to ensure smooth operations. Payment: The compensation for this role is $20 per hour, with payment made on an hourly basis for the duration of the project. Key Responsibilities: - Handling client messages and calls with professionalism and efficiency. - Coordinating and scheduling online meetings effectively. - Providing administrative support to maintain workflow efficiency. Requirements: - Exceptional organizational and communication skills. - Proficiency in appointment management and scheduling. - Previous experience in administrative support roles preferred. - Strong ability to prioritize tasks and manage time effectively. - Dedication to delivering outstanding support services.
a month ago32 proposalsRemoteopportunity
Sustainable packaging service - needs appointment setter
**Telemarketing Opportunity: Join Our Mission to Combat Plastic Pollution!** Are you a charismatic telemarketer who knows how to break the ice over the phone? Do you possess a unique personality that engages people effortlessly? If so, we have an exciting, ongoing project just for you! **Make a Difference While You Earn** Do you care deeply about the environment? Imagine being part of a movement to reduce plastic pollution. We’re dedicated to replacing plastic bags with recyclable materials at no extra cost, and we need your help to spread the word. This isn't just a job; it's a chance to do something beneficial for the planet while earning an income. **Flexible Working Hours & Manageable Targets** Enjoy the freedom to work flexible hours throughout the month with fixed, easily achievable targets. We don’t require you to make any sales. Your role is to reach out to customers and those who have shown interest you get them to fill out a form to receive our sample pouch packs- posted to their door by our samples dept! **About Our Product** Our sample packs include recyclable and compostable bags and pouches, primarily for food brands, made with plant-based inks. We offer a sustainable alternative to non-recyclable plastic and stickers that end up in landfills. Plus, we provide free packaging design to enhance brand professionalism and marketability, helping brands make their way into supermarkets and expand their business. **Your Role** All you need to do is encourage clients to fill out an online form to request these innovative sample packs. Our team handles the rest, sending out the packs directly. You'll be compensated for every batch of 30 sample packs distributed, with the potential to scale up significantly based on your success. **It’s Scalable & Ongoing** This role offers great scalability and the opportunity for ongoing engagement, catering to the vast demand for sustainable packaging solutions. Ready to start making a significant impact? Get in touch with us today and join our mission to reduce plastic pollution. Let’s work together to make the world a cleaner, greener place. Good luck!
11 days ago13 proposalsRemoteMobile/Web Application Developer for Image Search Functionality
We are looking for a skilled developer to create a mobile/web application with image search functionality. The application will allow users to scan an image using their device's camera and search for that specific image in our database. Key Requirements: 1. Platform: The application should be developed for both iOS and Android platforms (for a native mobile app) or as a web application accessible from mobile browsers. 2. Image Search Functionality: Implement image search functionality where users can capture an image and find the scanned image in our database. The search process should be efficient and provide accurate results. 3. User Interface: Design an intuitive and user-friendly interface for capturing images, conducting searches, and viewing search results. The interface should be visually appealing and responsive across different devices. 4. Backend Development: Develop backend logic for handling image uploads, search requests, and database interactions. The backend should be scalable and efficient, even with a limited database. 5. API Integration: Integrate with device APIs (for mobile apps) for camera access and potentially with external APIs for additional functionalities. 6. Testing and Quality Assurance: Perform thorough testing to ensure the reliability, performance, and usability of the application. This includes unit testing, integration testing, and user acceptance testing. Additional Information: • The project timeline is flexible, but we're looking for timely delivery. • Please provide examples of past projects or relevant experience in mobile/web development and image processing. • I have problems when asked what our budget is! If you're able to complete the project then you will know what it will cost so please take no notice of the £20 and put forward your price please. If you have any questions or need further clarification, please feel free to reach out.
12 days ago29 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
9 days ago22 proposalsRemoteFreelance Legal Administrative Support Specialist
Attention to all meticulous administrative professionals with a penchant for legal operations! i am on the lookout for a proficient freelance legal administrative support specialist to bolster my work efficiency and provide invaluable assistance in legal administrative functions. Your pivotal role will encompass a spectrum of tasks aimed at streamlining operations, ensuring meticulous client service, and advancing our organizational goals within the legal realm. Responsibilities - Prompt and professional handling of client correspondence, including messages and calls. - Coordination and management of online meetings, ensuring seamless scheduling and execution. - Implementation of administrative protocols to enhance workflow efficiency within legal operations. - Delivery of top-notch support services to our esteemed clientele, addressing their needs with precision and diligence. - Collaborative engagement with internal stakeholders to propel the achievement of organizational objectives in the legal domain. This is a freelance hiring and Compensation will be provided at a competitive rate of $22 per hour.
a month ago18 proposalsRemoteopportunity
PPC Paid Ads Manager for Tradesman Software
We are a growing software startup specialising in field service and job management solutions for service and trade businesses like plumbers, electricians, and maintenance professionals. Our software empowers these companies to efficiently handle their jobs, schedules, invoices, and field operations. Currently, our focus is on the UK market, catering to micro and small businesses with customer sizes ranging from 2-40 staff members. As well as some small paid campaigns in other UK speaking territories such as Australia and New zealand About the role: The role is to promote brand awareness and drive acquisition volumes through the use of digital ads, with a keen focus on ROI. You will need proven experience of paid media, including Google Ads and potentially Social Media Advertising in future. Your aim is to put Workever firmly on the map as a field management software solution for tradesmen and service businesses. Skills required: - Someone who already feels confident to manage and execute paid-for media alone - Ability to create event codes, domain whitelisting, API tracking and Pixel checking - Ability to collaborative effectively with other freelancers and the rest of the team - Understanding of SaaS business to drive subscriptions at a sensible ROI - Ability to report back monthly and offer recommendations for improvement - Good understanding of keyword research Day to day would include: - Analysing current campaigns to make recommendations on where to improve and remove and where to place budget for the lowest CPA - Understanding target audience, how to reach them and how to expand the offering to higher headcount businesses in a cost-effective manner - Managing performance reports and ensuring that all data is accurate and up to date - Employing a test and learn strategy to each ad group/campaign to understand efficiency and challenges - Creating visibility across individual trade verticals - Keeping a close eye on bid strategy, CTAs and landing pages to improve conversion - Trialling and recommending alternate platforms such as Performance Max, Bing Ads - Continual optimisation of campaigns to drive success - Using Search Console to interrogate potential opportunities Rough Monthly Paid ads budget: £6,500
8 days ago33 proposalsRemoteWebsite Testing
Comprehensive Website Testing Services 1. Introduction: We are seeking proposals from qualified vendors to conduct comprehensive testing of our website. The purpose of this testing is to ensure the functionality, usability, compatibility, security, performance, and content accuracy of the website. The selected vendor will be responsible for executing various testing types and providing detailed reports with findings and recommendations. 2. Scope of Work: The scope of this project includes conducting comprehensive testing of the Medha Immigration Consultants website to assess its functionality, usability, compatibility, security, and performance. The testing should cover all aspects of the website, including but not limited to: Functionality testing to verify links, forms, navigation menus, search functionality, interactive elements, and dynamic content. Usability testing to evaluate ease of navigation, layout, design consistency, readability, accessibility, and responsiveness across different devices and screen sizes. Compatibility testing to ensure compatibility with various browsers, operating systems, screen resolutions, and assistive technologies. Security testing to identify and address potential vulnerabilities such as SQL injection, XSS, authentication, authorization, SSL certificate installation, secure transmission of data, error handling, and logging mechanisms. Performance testing to determine website capacity, response times under heavy load conditions, server and database performance, image and media optimization, caching mechanisms, and monitoring of performance metrics. 3. Deliverables: The testing service provider is expected to deliver the following: Detailed test plan outlining the testing approach, methodologies, tools, and schedule. Test cases and scenarios covering all aspects of the website. Test reports with findings, recommendations, and prioritized action items. Documentation of identified issues, including severity levels and sugge
14 days ago25 proposalsRemote