Call Center Projects

Contact Center Agent I - Patient Access

Geisinger is currently hiring for the Contact Center Agent I - Patient Access position, which involves providing essential front-line support in a healthcare environment. This role is remote and aims to facilitate patient interactions effectively. Job Responsibilities The Patient Access Agent is responsible for several key tasks, which include: Patient Registration: Greeting and registering incoming patients; ensuring accurate demographic verification. Check-In Procedures: Monitoring wait times and updating patients on any changes. Insurance Processing: Reading and interpreting insurance responses; communicating financial obligations to patients. Appointment Scheduling: Coordinating future appointments and processing referrals as needed. Confidentiality: Upholding patient confidentiality in compliance with HIPAA and organizational guidelines. Work Environment This position operates predominantly in a remote setting, allowing for flexibility in completing daily tasks. Shifts typically run from 6:45 AM to 5:00 PM with rotating start and end times. Qualifications and Skills Education: A High School Diploma or equivalent (GED) is required. Experience: Previous experience in a similar role is preferred, ideally with at least one year in a customer service or healthcare setting. Skills: Strong communication, customer service, and clerical skills are essential, along with the ability to maintain confidentiality and demonstrate office ethics. Benefits Employees in this role can expect several benefits from the very first day, including: Comprehensive health, dental, and vision plans. Flexible spending accounts (FSA) and health savings accounts (HSA). Company-paid life insurance, as well as short-term and long-term disability coverage. Participation in a 401(k) plan with automatic contributions. Generous paid time off (PTO) plans. Educational assistance with tuition reimbursement of up to $5,000 annually. Various wellness programs and employee assistance services.

opportunity

We are building a Data Center Construction Intelligence Platform designed to support large-scale commercial and data center construction projects across the U.S. This is not a simple app or MVP. We are looking for a high-level, long-term technical partner to help architect and build a continuously updating construction platform that integrates: Construction data Cost models Vendor and material intelligence AI-assisted workflows Ongoing updates as standards, pricing, and specs change Think Procore + Togal + industry-specific AI, purpose-built for data center construction.What the App Will Do (Core Functions)

Role-Play Bank Call Audio Recording Project (Malay–English)

We are looking for native Malay speakers based in Malaysia to participate in a role-play audio data collection project. The task involves simulating bank call-center conversations using provided scripts. This is strictly a role-play project — no real banks, customers, or sensitive information are involved. Audio recordings are captured automatically through the client’s IVR system. Participants only need to place calls and follow the instructions. Language Requirement Malay (local Malay mixed with English) Native fluency is required What You Will Do Review a short role-play script provided by us Adapt the script naturally to sound local and conversational Place a call to a designated number Enter a unique IVR ID when prompted Perform one role per call (Agent or Customer) Speak naturally, as in a real call-center interaction Pause briefly after completing the dialogue and end the call ✅ No manual recording ✅ No audio uploads ✅ All audio is captured automatically Requirements Native Malay speaker currently residing in Malaysia Age range: 25–60 years Clear pronunciation and natural speaking tone Ability to role-play realistic call-center conversations Comfortable adjusting AI-generated scripts to sound natural Quiet environment with minimal background noise Headphones are not permitted Maximum participation time: 40 minutes per speaker Project Details Project Type: One-time project Work Type: Remote Experience Level: Entry level Payment: Fixed price (per participant) Potential: Future similar tasks may be available based on performance Skills (Select on PeoplePerHour) Voice Recording Voice Acting / Voice Over Audio Data Collection Communication Skills Data Entry (basic)

Professional Visual Branding Design with Modern Aesthetic

I am looking for a creative and detail-oriented graphic designer to develop a modern, elegant logo and visual identity for a personal brand. The goal of this project is to create a clean and timeless design centered around the letter “Z”, with a strong focus on minimalism, balance, and visual impact. The design should work perfectly across digital platforms and print materials.

Vacation photos/videos turned into video montage

I have about 200, maybe 250 photos and short videos that I would like created into a video montage. This is for private family use, NOT commercial use and will be on a private youtube channel. All videos will already be edited so all I need you to do is upload, center photos correctly, insert the short videos and add some decent music. Some minor graphics of your choosing is fine. Please send me links with examples but I am not looking for anything too fancy or in depth. Again, no video editing needed from source files. Files will mostly be from my iphone and some pictures from a nice digital camera. hoping to keep the video to about 20 minutes total, hopefully less.

opportunity

We are preparing to build a Data Center Construction Intelligence Platform. Before development begins, we need an initial, authoritative dataset covering previously built and currently active data center construction projects in the U.S. This dataset will be the foundation of a platform that is designed to update monthly over time. This role is research and data structuring only — no application development, no scraping tools, and no automation required. Data Sources (Representative, Not Exhaustive) Research should be based on reputable industry sources, such as: BuilderConnected Dodge Construction Network CRANE Construction Intelligence Public owner / developer disclosures Industry reports and trade publications Publicly available permitting and project announcements ⚠️ Important: You are not required to have paid access to all platforms. We are looking for structured summaries and metadata, not proprietary dumps. Scope of Work 1️⃣ Data Center Project Inventory Compile structured information on: Previously built data centers Currently active / under-construction data centers Where available, capture: Location (city, state) Project status (completed / active) Facility type (enterprise, hyperscale, colocation, edge, etc.) Approximate scale (high-level) General delivery model (design-build, CM, etc.) 2️⃣ Construction Systems & Assemblies (Project-Informed) Using real-world project data, organize: Structural systems Electrical & power infrastructure Mechanical / cooling strategies Fire protection approaches Low-voltage & networking considerations Focus on patterns and common approaches, not engineering drawings. 3️⃣ Tier-Level & Redundancy Context (High Level) Where identifiable, note: Tier I–IV alignment (if stated or implied) Redundancy concepts (N, N+1, 2N, etc.) How redundancy impacts construction scope This should remain descriptive, not technical design. 4️⃣ Cost & Schedule Drivers (Qualitative) Based on project patterns, identify: Primary cost drivers Schedule risk factors Regional labor/material sensitivity Supply chain and lead-time influences No exact pricing required. 5️⃣ Structured, App-Ready Data Format (Critical) All information must be delivered in structured spreadsheet format, with clearly defined columns such as: project_name location project_status facility_type system_category assembly_or_component tier_or_redundancy_level primary_cost_drivers schedule_risk_factors data_source notes This dataset will later feed an application and AI system. Deliverables You must provide: Google Sheets or Excel file(s) Clean, consistent structure and naming CSV export Short summary document explaining: Data sources used Assumptions and limitations Recommendations for monthly updates No PDFs. No slide decks. No scraped raw dumps. Ongoing Monthly Updates (Future Work) After the initial dataset is delivered, we plan to: Update the dataset monthly Add newly announced or completed projects Refine patterns as the dataset grows Please indicate in your proposal: Whether you are open to a monthly update engagement Your estimated monthly fee range for ongoing updates Ideal Candidate Experience with construction, infrastructure, or industrial research Familiarity with construction intelligence platforms or trade data Strong data organization skills Methodical, detail-oriented approach Comfortable citing and tracking data sources Screening Question (Required) How would you gather and structure authoritative construction project data so it can be updated monthly and later used in an application or AI system? Generic responses will not be considered.Selection Criteria We will prioritize candidates who: Demonstrate structured thinking Understand construction project data Respect data-source boundaries and licensing Clearly explain how they will organize and maintain the dataset

opportunity

I need a set of illustrations in the biodiversity data space

We are seeking a talented illustrator to create a cohesive set of illustrations centered around biodiversity data, of varying complexity, all adhering to a consistent artistic style. The deadline for completion is around the end of January. Refer to the attached sample from a recent report, particularly the products in the graphic on page 4, as a preliminary guide for the desired illustrations. A detailed brief will be provided.

Professional UX Design for an Intuitive Digital Experience

I am looking for an experienced UX designer who specializes in professional, user-centered design. The goal of this project is to create a clean, intuitive, and visually appealing user experience that improves usability and user satisfaction. The designer should have a strong understanding of user research, wireframing, user flows, and modern UX best practices. Attention to detail, creativity, and the ability to translate ideas into effective design solutions are essential for this project

Google Ads Performance Max – Zero Impressions Issue

We have a Google Ads Performance Max campaign that has been active since 18th October 2025, but it has zero impressions, zero clicks, and zero spend, despite being marked as Eligible. The account is active, budget is set, targeting is UK, assets are added, conversion tracking exists, and there are no suspensions. However, the campaign simply does not serve. This project requires expert-level troubleshooting, not setup from scratch. What we need: - Full audit of Google Ads + Merchant Center - Identify the exact root cause of why the PMax campaign is not serving - Fix all blocking issues (inventory eligibility, feed issues, policy, linking, bidding, signals) - Ensure the campaign starts receiving impressions and spend - Brief explanation of what was wrong and what was fixed Important: Please apply only if you have previously fixed Performance Max campaigns with zero impressions. This is not a beginner task. We are looking for someone confident, direct, and experienced with PMax delivery issues.

Fluoro-K System Design - Clean Agent

I need a complete KIDDE Fluoro-K fire-suppression design for a mission-critical data center. The scope covers every layer of the system—detection and alarm, agent storage and piping, and the control panel logic—so the final package must be fully coordinated and ready for submittal to both the client’s facilities team and the local AHJ. Code compliance, coverage, and hardware compatibility must be followed. The room layouts, server rack densities, and ceiling heights are already fixed; what’s missing are the hydraulic calculations, concentration verification, nozzle selection, and all related CAD drawings. Please base your work on NFPA 2001 along with any KIDDE engineering bulletins that apply. I’ll provide architectural PDFs as we start. Your tasks: • Detailed flow calculations with safety factors • Plan, elevation, and isometric drawings in DWG + PDF • Panel cause-and-effect matrix tied to smoke detection zones • Bill of materials identifying KIDDE part numbers • A short narrative justifying design assumptions if needed

Creative AI Video Producer

AI-Driven Serialized Storytelling Videos Project: Serialized Rugby Stories (AI-led) Format: Long-form storytelling videos using AI visuals, animation & VO ________________________________________ What We Need We’re looking for a creative AI video producer to bring short documentary-style stories centered around rugby players and moments to life using: • AI-generated visuals • Animated / illustrated / 2D or light 3D graphics • Stock images or footage (rights free) • Voiceover (AI or human) • Clean, cinematic editing These are story-led pieces, not social memes. We want them to be YouTube native where people watch. ________________________________________ Content Scope • Length: 3-5 minutes per story • Outputs: o 16:9 long-form (YouTube) o 9:16 for cut downs, shorts and other social channels. • Quantity: o 3 + 3 videos in initial phase o Opportunity to extend into a longer series if successful ________________________________________ Our Inputs We will provide: • Story idea & narrative direction • Script (or strong draft) • Image references or clips of real people (must resemble who is being discussed) ________________________________________ Your Responsibilities • Develop 2–3 visual treatment concepts – we will select preference of 1 to be used across all outputs. • Produce visuals (AI gen, illustration, animation or hybrid) • Source any stock • Create / source voiceover – must be highly engaging and energetic • Edit and stitch into final polished films • Deliver on time and to spec ________________________________________ Creative References (Style Direction) We’re open to ideas and ways to deliver these short stories. Here are some references • https://www.youtube.com/shorts/nW5q41-Z80Y • https://www.youtube.com/shorts/UYZ1YtvRtBY • https://www.youtube.com/watch?v=eSj80Zr6TEE • https://www.youtube.com/watch?v=JYenJVG39ZU • https://www.youtube.com/shorts/yCQrYPXkn6M These are references, not templates. We want originality based on capabilities of the tech and you. ________________________________________ Key Requirements • Visuals must clearly resemble real people (image refs provided) • Strong sense of storytelling, pacing and tone • Rugby knowledge a HUGE bonus • Confident use and owned access of AI tools (don’t mind which platform you use) • All IP belongs to us • Use royalty-free / licensed audio only ________________________________________ Timeline • Final delivery deadline: 13 February 2026 ________________________________________ When You Respond, Please Include • Relevant examples of similar work • Your suggested visual approach(es) • Estimated cost for: o 3 videos o 6 videos • Tools you typically use ________________________________________ This is an ongoing series opportunity for the right creative partner. We value taste, speed, and storytelling over gimmicks.

opportunity

Full-Stack Mobile Developer for App (iOS & Android)

I am looking for a talented mobile app developer (or small agency) to build Pinvera, a community-driven social mapping platform. The app allows users to report and "pin" real-world social encounters to a map, categorized by specific archetypes (Karens, Chads, Legends, and Safety Warnings). The app features a robust moderation system and a gamified experience where users earn tokens, increase their trust score, and compete on a global leaderboard. Key Features & Functionality 1. User Authentication & Profiles Sign-up/Sign-in via Email, Google, and Apple ID. User profiles displaying "Trust Score," "Level," and "Total Tokens." Streak tracking (e.g., 0-day streak) to encourage daily engagement. 2. Interactive Map Interface (Core Feature) A real-time map view (Google Maps or Mapbox integration). Visual "pins" based on the category of the encounter. Filter system to toggle visibility of different pin types (Karen, Chad, etc.). "Current Location" centering and search functionality. 3. Encounter Reporting ("Add Pin") User-friendly form to submit encounters. Categories: Karen: Annoying or entitled behavior. Chad: Positive or funny encounters. Legend: Wholesome or helpful encounters. Warning: Scams, safety alerts, or warnings. Submission Details: Title, Description, Category selection, and Geo-location (automatic or manual). 4. Moderation & Pending System All submitted pins must go to a Pending Queue. Admin/Moderator capability to review, approve, or reject pins before they appear on the public map. A "Pending" tab for users to track the status of their submissions. 5. Gamification & Leaderboard Token System: Users earn tokens for approved pins. Trust Score: A leveling system (Level 1, 2, etc.) based on the accuracy and frequency of reports. Leaderboard: A dedicated "Board" tab showing top users ranked by Tokens, Trust, or Activity. 6. Categorized Feeds Dedicated tabs for "Karen Sightings," "Chad Encounters," "Nice Legends," and "Warnings." Feeds should include "Most Reported" trends for the week (e.g., "Most reported: Phone scams this week"). Technical Requirements Platform: Cross-platform development (Flutter or React Native) to ensure 100% feature parity on iOS and Android. Backend: Firebase (Firestore, Auth, Functions) or a Node.js/PostgreSQL setup. Geolocation: Deep integration with GPS and mapping APIs. UI/UX: I have existing high-fidelity wireframes/screenshots. The developer must be able to replicate the clean, modern aesthetic shown in the designs (rounded containers, soft shadows, and specific iconography). Timeline & Milestones Phase 1: Backend setup & User Authentication. Phase 2: Map integration & Pin submission logic. Phase 3: Admin Moderation panel & Pending flow. Phase 4: Gamification (Tokens/Leaderboards). Phase 5: QA Testing & Deployment to App Store/Google Play. How to Apply Please provide: Examples of previous map-based or social networking apps you have built. Your preferred tech stack for this project. An estimated timeline for an MVP (Minimum Viable Product).

Executive Project Management

Project Title: Executive Project Management: “Operation Digital Foundations” (UK Outsourcing Hub Setup) Deliverables - Centralized Asset & IP Register. - Secured Access Management System (Password Vault + MFA). - Client Delivery Hub (Notion Dashboard). - Service SOP Library ("The Bible"). - Certification Lab (Staff Training & Validation Framework). Cloud Practice PH is seeking a seasoned Executive Project Manager to lead Operation Digital Foundations. This is a 20-hour specialised project to build the structural, technical, and compliance framework for our UK-facing data export centre. We are not a startup; we are a professional outsourcing service delivery hub. Your mission is to centralise our assets, secure our IP, and restructure our operational processes into a high-performance "Service Delivery" engine. Scope of Work & Key Sections 1. Asset, IP, and Goodwill Protection - Asset Audit: Identify and catalog all digital assets including domains, trademarks, and proprietary methodologies. - IP Security: Establish protocols to ensure all work produced within the centre remains the sole property of the firm. - Goodwill Preservation: Formalize communication standards to protect and grow the firm's reputation with UK-based HQ and end-clients. 2. Software Infrastructure & Access Management - Production Stack Setup: Centralize management for core tools such as Xero (Ledger), Dext (Intake), Notion (Knowledge), and Zoom Phone (Communication). - Security Deployment: Implement a "Least Privilege" access model and set up centralized password vaults (e.g., LastPass/1Password) with mandatory MFA for all staff. - User Provisioning: Develop a standardized "Onboarding/Offboarding" checklist for user access to prevent data leakage. 3. Process Restructuring (The Service SOPs) - Production Mapping: Convert existing "tasks" into a structured Client Delivery Hub. - The "Bible" (Service SOPs): Restructure technical manuals into step-by-step Standard Operating Procedures (SOPs) to ensure 99.8% accuracy. - Quality Loop: Define the "Quality & Accuracy Audit" workflow to catch errors before escalation to UK HQ. 4. The Certification Lab (Training Framework) - Validation System: Build a "Certification Lab" in Notion where associates test and validate skills using "Sandbox" data before accessing live UK client folders. - Reward Mapping: Link progress in the Lab to the "Progress Rewards" incentive program. Executive Activities (Work Breakdown - 20 Hours Total) - Phase 1: Infrastructure audit to map current assets, software licenses, and IP vulnerabilities (4 hrs). - Phase 2: Access & security deployment, including setting up the vault, MFA, and user access protocols (6 hrs). - Phase 3: SOP & workflow restructuring, converting data/notes into the Service SOP library and Client Delivery Hub (6 hrs). - Phase 4: Handover & management briefing to train the local team lead on new systems and quality audit protocols (4 hrs). Required Expertise - Executive Operations: Experience in setting up offshore Service Delivery Centers (BPO/Outsourcing). - Technical Literacy: Expert-level knowledge of Notion (Databases/Relations), Xero, and Dext. - Compliance Mindset: Deep understanding of UK GDPR and data privacy standards. - Process Engineering: Ability to transform complex technical tasks into simple, repeatable SOPs for junior staff. Deliverables - Centralized Asset & IP Register. - Secured Access Management System (Password Vault + MFA). - Client Delivery Hub (Notion Dashboard). - Service SOP Library ("The Bible"). - Certification Lab (Staff Training & Validation Framework).