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opportunity
Customer reward based Web App
Customer Reward store web app for service providers such as barber shops, car wash, and spa. How it works Sign-up (Service provider) Needs to sign using company details (Name, address, phone, email) Needs to load all services/products that qualify for points OTP verification email Should be able to setup a points systems Sign-up should be free Sign-up (Customer) The customer does not need to sign up to earn points. The customer needs to be able to sign up using their email, phone number and name. Once they have signed in, they should be able to view all service providers available on the app. Rewarding points to customer ● When a user is done receiving a service or a product, the service provider takes out their phone/tablet to give customer loyalty points. ● The service provider enters the customer's number to add points to the customer. An optional field should be where the service provider enters the purchase code reference or receipt number. There should also be another field to capture a picture of the receipt if necessary. ● When the service provider is done entering the customer number on the app, the screen shows the customer's name to confirm. If the customer does not have a profile, the points should still be captured for the customer so a temporary profile will be created with just a number only. When the customer eventually signs up with the same number the points will already be allocated to him. ● Then the service provider enters the value (money value) of the service/product and the app asks to confirm if the selected customer and value are correct. ● Once the service provider confirms the value and customer name, the points get allocated to the customer based on the value entered. Redeeming points When the customer wants to redeem the points, they need to log on to the app and select a product/service they want to redeem based on the points they have. The service provider needs to confirm the claim before it can be processed. So there needs to be predetermined products/services already loaded from the service provider side. The customer will get an email notification and also a notification on the app that they have claimed points Service provider (View from service provider) 1. Should be able to list a product catalogue for their shop. 2. They should be able to determine how many points each item has based on the value. 3. They should be able to push notifications on the app for promotions or specials they are running. 4. They should also be able to send emails and WhatsApp messages to their clients from the app. Customers should be able to opt out of these marketing messages. 5. The app should allow the service provider also to be able to generate invoices for their customers using the listed products or entering a custom value. 6. No payments or transactions on the app. 7. Should be able to register one store only 8. Should be able to view all customers who signed up for the loyalty program. 9. They should be able to message customers individually or as a group on the app. 10. Be able to generate an invoice for customers. 11. Should be able to set how long should the points last before they expire 12. Should be able to manually add customers to the app or sign them up. 13. Should be able to view analytics of customers (when they purchased, date, and what they purchased and how much spend they did) 14. Should be able to setup products to earn double or x5 more points on certain days for promotions. 15. SHould have the ability to upgrade or downgrade plan. Customer side (profile) 1. Customers should see all service providers with a loyalty program on the app when they open it. They should be able to see many barber shops and salons. They should be sorted based on their address, store type. 2. They should have an inbox tab where service providers can message them 3. They should be able to see how many points they have acquired for each store 4. Should be able to change their profile picture 5. Should be able to change contact details. 6. Should be able to opt out from all marketing communication 7. Should be able to delete profile 8. SHould be able to logout. Admin side ● Should be able to remove or add service providers manually on the app ● Should be able to add customers manually. ● Should be able to gather usage analytics of the app. ● Should be able to change free and paid plan options and amounts ● Should be able to limit or increase features Login Be able to sign up using a Gmail account or email. The sign-up should include a mobile number as mandatory. Free version Limits the number of customers the service provider can have. Paid version Unlimited number of customers on the systems Subscription-based plans, monthly or yearly. Technology stack Wireframes User stories UI/UX designs dogma MERN Database design Fully working app ready for deployment
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