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EXECUTIVE TECHNICAL SUPPORT ANALYST
The Executive Technical Support Analyst is responsible for providing technical on-site and remote support to the Executive Leadership Team and their Executive Assistants. The ideal candidate is a self-starter with exceptional problem-solving skills, able to implement solutions with little or no guidance, and can maintain composure in high-stress situations while delivering extraordinary customer service. Essential Duties Include, but are not limited to, the following: Deliver technical “White Glove” response to Executives and their assistants to ensure all their IT needs are addressed in a timely manner. Provide a high level of support through problem solving, listening, and having an exceedingly high level of customer service. Deliver tailored solution engineering to all requests made by Executives and their assistants. Make house calls to assist Executives with home office, networking, AV implementation, and other technical setups. Work with Executive Assistants to support IT initiatives for Executive needs, including travel and other offsite engagement. Provide A/V Support for Executive meetings, including presentation setup and video conferencing. Proactively manage new deployments and technology to the Executives, ensuring little to no disruption. Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. Generate weekly and monthly reports for Executive Leadership liaisons regarding customer support issues. Maintain confidentiality and privacy in all dealings with Executives and their data. Assist with coordination of vendors and external repair/service technicians. Be present and available during work hours in professional attire with a manner and attitude acceptable to Executives. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to perform duties after hours via an on-call basis Ability to work designated schedule. Ability to work nights and/or weekends as needed. Ability to work overtime, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to use a telephone through a headset. Ability to work seated for approximately 80% of a typical working day. Ability to work standing for approximately 20% of a typical working day. Minimum Qualifications Bachelor’s degree in a field as outlined in the essential duties; High School Diploma or General Education Degree (GED) and 4 years of experience in a related field; or Associates Degree and 2 years of experience in a related field. 4+ years of overall IT experience, including direct support with c-suite level leaders, senior leadership, or other high level decision makers. Excellent verbal and written communication skills. Advanced proficiency with Windows, MacOS, iOS, and Zoom videoconferencing in a business environment. Demonstrated ability to navigate stressful situations with tact and poise. Demonstrated ability to present ideas in user-friendly, business-friendly, and technical language. 2+ years of experience using and troubleshooting Outlook within a network environment (i.e., permissions, calendar sharing, delegation, etc.). 2+ years of Incident Management experience; including business expectations and company- communications. 2+ years of experience working with Microsoft based operating systems, with emphasis on Windows 10 and O365 suite of applications. 1+ year of experience with OKTA end-user administration or relevant technology. Professional working knowledge of active directory, creating user accounts, resetting passwords, creating groups, and security group administration. Proficient with Audio/Video technologies. Strong grasp of basic security principles and practices as it pertains to a business environment. Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification. ITIL V3 or V4 Foundation certification or equivalent experience. HDI training and certification. Experience using ServiceNow for IT Service Management. Experience supporting remote employees. Experience in healthcare or biotechnology. Microsoft SCCM and Windows 10 expertise.
13 days ago21 proposalsRemoteServer configurations and Google vitals
PLEASE READ THIS BEFORE CONTACT - MY SITE IS AN ADULT SITE- CUPIDESCORTS.CO.UK - ONLY GET IN TOUCH IF YOU HAVE NO ISSUE WORKING ON ADULT SITES. I IDEALLY WANT TO WORK WITH AN ENGLISH DEVELOPER, I HAVE HAD LANGUAGE BARRIER ISSUES IN THE PAST. AT LEAST YOU NEED TO BE ABLE TO SPEAK PERFECT ENGLISH. I WILL ONLY REPLY TO PEOPLE WITH HISTORY ON PPH AND DEVELOPERS WHO HAVE SUITABLE EXPERIENCE. This task was going to be completed by my current web developer, but he has stated it would make more sense to hire someone with much more server config experience. I have recently changed my server from a shared one to a dedicated one with Hostinger. Previous experience with Hostinger would be a bonus, but not necessary if you have the relevant experience. Please see below the task and info sent to the previous developer This one is kind of a 3 parter. As you can imagine, I have changed the server to increase speed and generally improve reliability. When I moved servers recently it seemed a lot faster for admin, but when the transfer was complete, the back-end system was perhaps even slower than the shared one. I raised this with the new server guys hoping they could see why and resolve it. They didn't. I need you to see what is causing conflicts and make the admin system run faster. I need the site to perform better as a whole. One thing that has never been great is the speed an escort profile opens. Navigating to a location is pretty fast, but opening profiles isn't that fast. I believe there are a number of scripts associated. A little more info on this, I have always used WProcket to cache all content for 6 hours, and then after 6 hours all profiles and ads rotate, so if people revisit the site at a later date, it looks different. WProcket is now off as the server people advised to use Lite cache and CDN services instead. They state they have set Lite cache to cache and change every 6 hours, but I am not sure that it is working correctly. And the final part of the site's speed is the vitals judged by Google (See screens attached). I have been working on passing all the website vitals for close to a year now. From January to recently all URLs for desktop were good, and mobile had 30+ that needed improvement until the 20th of Feb. Then for a period of 3-4 weeks all URLs were good, with no more issues. Then on the 13th of March, the urls needed improvement and now they have gone to poor again. After the server change recently, I have checked and the mobile ones have gone from poor to need improvement but the desktop remains poor. When they started failing again no development was or had been done on the site which could have caused this, nothing had changed apart from plugin updates. That's what one of my devs said must have caused it. I need these all good again and ideally stay that way. So to sum up the project. - Improve speed of the site for admin, logged-in users and general visitors whilst not changing the functionality of the site -CACHE FOR 6 HOURS NEEDS TO STAY - Make all Google vitals good and to stay that way My current developer suggested the below to fix the issues above. - Remove any unused plugins - Pick 1 form plugin and recreate other forms in it, I noticed you have Contact Form 7 and Caldera both installed - Configure CSS, JS and HTML minify, deferred and combination settings in LiteSpeed cache - Configure Page and Object Caching settings - Optimise media files for faster delivery - Consider upgrading PHP to a newer version - Review scripts in ESLST-PTPL-custom plugin as a lot of the queries from this plugin are slow in execution - Explore caching the WP Admin Dashboard with LiteSpeed cache I imagine I will get several offers for this project. I will most likely take the most reasonable offer with the quickest complete time. I have a staging site for all these configs to be worked on. I have one more small task to complete after this too but I will mention that if this can be completed.
a month ago18 proposalsRemoteNeed main page makeover that is modern & product focused.
Immediately need. Makeover design of main page similar to this web page https://www.consuremedical.com/qivi-fec/
4 months ago17 proposalsRemoteopportunity
Problem with a module klarna on J2Store 3.3.20
Hello Developer I have a problem with my client's website for payment with klarna in installments Unexpected reponse HTTP status 401. Excepted HTTP status should be in 2xx range Klarna Please enter klarna details. Thanks again for your order! Can anyone fix it?
4 months ago21 proposalsRemoteopportunity
Tidy the server from X-ransom attack
Hello, Our Wordpress website was attacked by x-ransom. We have a backup of the WP and the database dump. We have detected some corrupted files there but it seems that there are still some left that were not detected. It has to be tidy after the attack. It’s an internet shop with uploads files of around 100GB. It’s stored on a private hosting in LV. What is done do far: 1. Update WordPress Version 2. Use z’d updateSecure WP-Admin Login Credentials 3. Set Up Safelist and Blocklist for the Admin Page 4. Use Trusted WordPress Themes 5. Install SSL Certificate 6. Remove Unused WordPress Plugins and Themes 1. Enable Two-Factor Authentication for WP-Admin 2. Back Up WordPress 3. Limit Login Attempts 4. Change the WordPress Login Page URL 5. Log Idle Users Out Automatically 6. Monitor User Activity 7. Check for Malware - found several none-Wordpress specious files and plugins. Deleted them. 1. Disable PHP Error Reporting 3. Turn File Editing Off 4. Restrict Access Using the .htaccess File 5. Change the Default WordPress Database Prefix - not done 6. Disable XML-RPC 7. Hide the WordPress Version 8. Block Hotlinking - not done 9. Manage File Permissions not done After making the list, we received another x-ransome attack. I suspect he has a server level access not only wp level. If you apply, you need to be a server security and a Wordpress specialist. Please, quote for the job.
4 months ago19 proposalsRemoteNeed people who used different hostings to write real reviews
We are looking for people who used and tested different hosting services provided by various companies on their real experience and wish to write reviews on https://hostings.info/ (payment guaranteed). The reviews should be written in English. They should be short but informative: contain information regarding the hosting service pros and cons, its pricing and quality, e.g. website performance speed, customer support level, reliability. In order to leave a review on our portal, you need to login via LinkedIn or Facebook.
a year ago259 proposalsRemoteIncrease organic reach to my website https://maidenventures.co/
Hi, We are looking for help with three specific tasks increase traffic to www.maidenventures.co design update a general website optimisation to increase the speed When anyone in Sydney type the following words I would like the website to come up Technology in construction Energy saving Solar loans Building energy audits Electricity savings Gas Savings Utility bills
3 years ago48 proposalsRemoteopportunity
Pattern maker and seamstress for athleisure wear
I am looking for a pattern maker who can create a sweatshirt pattern (I've got some rough ideas of having a slightly more curved and oversized sleeve), as well as a seamstress who can sew together the pattern pieces once they have been printed and dyed. (If you are both a pattern cutter and seamstress that would be amazing.) I need the final sweatshirts (5 in total) to be of high quality as I will be showing them at my postgrad degree show, my website and possibly to an independent boutique. Looking for a quick turnaround for both patterning and sewing. Many thanks Funmi
3 years ago29 proposalsRemoteCopywriting for Borowski Art Glass 文案 - 博罗夫斯基艺术玻璃
Borowski is a glass art brand that originated in Germany. Borowski passes its fascination for luxury glass artwork to its customers through its objects, including Studio Lines, Outdoor Objects and Art Objects. Borowski’s brand message of Love, Passion and Perfection are displayed with each handcrafted pieces. Our website for Borowski Asia Pacific: https://www.borowski-glass.com.hk 博罗夫斯基是一个起源于德国的玻璃艺术品牌。博罗夫斯基将其对豪华玻璃艺术创作的痴迷和热爱通过其作品传递给客户,包括工作室系列、户外系列和艺术家系列。博罗夫斯基品牌的每一个手工艺术作品都向人们传达了爱,激情和完美。我们的中国官方网站:https://www.borowski-glass.cn Our strategy requires to a continues stream of regular English and/or Chinese blog articles related to all topics (glass or home/garden Lifestyle...) relevant to our products. Each blog post will be between 1000 ~ 2000 words per post. 我们需要寻找顶级的英文及/或中文文案为我们定期提供有关博罗夫斯基艺术作品相关的所有主题(包括:玻璃艺术作品,或者家居/花园等格调高雅的生活方式…) 的博客文章等。每篇博文字数在1000 ~ 2000字之间。 It's a long-term work, and if you are an English native speaker or Chinese native speaker (Bilingual is even better), and have experience writing articles or developing/producing any content for any media types, that would be great. 这是一项长期的工作,如果你有丰富的文案创作或具有为任何类型的媒体开发/创作文案内容的经验(熟悉中英文文案创作更佳),请与我们联系。 This project requires: 这个项目要求具有: - Copywriting expertise 文案经验 - Creativity and ability to conceptualize 专业文案创意和概念化的能力 - Familiarity with Glass Artwork (priority at Art Glass topic writing or experience with story tellings about masterworks etc. is preferred) 熟悉玻璃艺术品(有艺术玻璃主题创作或具有艺术故事叙述经验等的将优先考虑) - Familiarity with Home Lifestyle or Garden/Landscape decoration (good taste at new modern Home decoration, Garden decoration or Landscape decoration etc. as to well implement contemporary art into lifestyle...) 熟悉国内的生活方式或园林/景观装饰(具有过人的现代家居装饰,花园装饰或景观装饰品位,能很好地将当代艺术融入极具格调的生活方式当中……) In your proposal, please share a brief summary of your experience and tell us about your most successful copywriting project to date. 请在你的提案中,分享一个简短的经验总结,并告诉我们你迄今为止最成功的文案项目。
4 years ago47 proposalsRemote