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THE UNCOMMON – EMAIL MARKETING BRIEF

THE UNCOMMON – EMAIL MARKETING BRIEF About The Uncommon The Uncommon is a restaurant, cocktail bar and listening room located within Harbour House, North Shields. We combine great food, cocktails, music and atmosphere to create memorable experiences. Our brand is stylish, creative, independent and community-led. Objective Increase table bookings, walk-ins, repeat visits and customer loyalty through consistent email marketing. Scope of Work Email Marketing Create, design, write and schedule 2 marketing emails per week. Emails should be planned around: Seasons and weather Paydays Bank Holidays Sporting events DJs and live music Sunday Service roasts New menu items Cocktail features Local events Special offers and experiences The aim is to drive: Food bookings Drinks bookings Event attendance Repeat visits Campaign Planning Prepare a monthly content calendar in advance so marketing is aligned with upcoming events, seasonal opportunities and booking trends. Customer Segmentation Manage and improve customer lists including: Previous diners Sunday roast customers Event attendees Drinks customers Regular customers New subscribers Automation Setup & Management Create and manage automated email journeys including: Welcome email series Birthday emails Post-visit follow-up emails Re-engagement campaigns Event reminder emails Booking reminder emails where possible Reporting Provide a monthly report including: Open rates Click-through rates Subscriber growth Booking performance Campaign recommendations Platforms Mailchimp OpenTable Zapier (if required) Brand Personality The Uncommon is: Stylish Creative Friendly Premium but approachable Community focused Key themes: Great food Cocktails Music Atmosphere Experiences "Where Vibes Meet Flavours" Success Targets Increase table bookings Increase repeat customer visits Grow email database Improve customer retention Generate measurable revenue from email marketing Please Include In Your Proposal Hospitality marketing experience Examples of previous restaurant/bar campaigns Experience with Mailchimp automations Monthly management fee Setup fee (if applicable) Estimated time required each month

opportunity

Accountant Required: Insolvency & Going Concern Advisory

We are a small limited company registered in England operating in the property management and short term lettings sector. The company is currently believed to be balance sheet insolvent and we are seeking professional accounting advice on the options available to us. We have developed a restructuring plan that would allow the company to continue trading as a going concern, repaying existing debts over time without taking on any additional borrowing or increasing the total amount owed. We need a qualified accountant to review our financial position, assess the viability of this plan and advise on the most appropriate route forward. What We Need A thorough review of our current financial position including balance sheet, profit and loss, and outstanding creditor obligations Assessment of whether the company meets the legal tests for insolvency (cash flow and balance sheet) Professional opinion on whether our proposed going concern plan is viable and defensible Advice on directors' duties and obligations when trading while insolvent, including wrongful trading risk under Section 214 of the Insolvency Act 1986 Guidance on available options such as Company Voluntary Arrangement (CVA), creditor negotiations, or formal restructuring A written summary or report that we can present to creditors and use for our own records Required Qualifications & AccreditationThis is a non negotiable requirement. The accountant must hold one of the following: ACA or FCA (Associate or Fellow of the Institute of Chartered Accountants in England and Wales, ICAEW) Must hold a current ICAEW practising certificate Ideally licensed by the ICAEW as an Insolvency Practitioner or have demonstrable experience advising owner managed businesses on insolvency, restructuring and going concern matters We will verify your ICAEW membership before engagement. Accountants registered with ACCA, CIMA or other bodies only will not be considered for this role. We specifically require ICAEW accreditation. Experience We Are Looking For Advising small or micro limited companies (turnover under £200k) on insolvency and restructuring Working with owner managed or director led businesses Familiarity with creditor negotiation, CVAs and informal arrangements Understanding of the property or hospitality sector is a bonus but not essential Deliverables An initial consultation (video call or phone) to understand our situation Review of financial records we provide (Xero accounts, creditor schedule, restructuring plan) Written advice or report covering viability, risks and recommended next steps Ongoing availability for follow up questions during the restructuring process (to be agreed) Please quote your hourly rate or a fixed fee for the initial review and report. We are a small business so cost awareness is important, but we understand the value of proper professional advice and are happy to pay a fair rate for qualified expertise. Please include in your proposal: Your ICAEW membership number and practising certificate status A brief summary of your experience with insolvency or going concern advisory work Your proposed approach and estimated timeline Your fee structure (hourly or fixed) A few notes: I've kept the company name, specific figures and property details out of the posting so you're not sharing sensitive information publicly The ICAEW requirement is clearly stated as non negotiable with a note that you'll verify membership I've mentioned S214 wrongful trading and CVAs specifically so you attract people who actually know this area, not just general bookkeepers Budget is left open for them to quote rather than setting a number, which should get you a range of proposals to compare

Junior Software Developer (Strong English Communication Skills)

About the Role We are looking for a motivated Junior Software Developer who has solid technical fundamentals and excellent English communication skills. You will work closely with our team to develop, test, and maintain software applications while collaborating with stakeholders, participating in technical discussions, and documenting your work clearly. This role is ideal for someone early in their career who is eager to learn, takes ownership of tasks, and can communicate effectively with both technical and non-technical team members. Responsibilities Develop, test, and maintain web and software applications. Write clean, maintainable, and well-documented code. Collaborate with senior developers on new features and improvements. Participate in code reviews and implement feedback. Debug and troubleshoot software issues. Communicate project progress, blockers, and technical solutions in English. Create and maintain technical documentation. Attend team meetings and contribute ideas and recommendations. Learn new technologies and best practices as required. Required Qualifications 1–3 years of software development experience (internships and freelance projects are acceptable). Strong proficiency in spoken and written English. Good understanding of programming fundamentals and software development principles. Experience with at least one modern programming language such as JavaScript, TypeScript, Python, Java, C#, or Go. Familiarity with Git and version control workflows. Understanding of APIs, databases, and web technologies. Ability to explain technical concepts clearly in English. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience with modern frameworks (React, Next.js, Angular, Vue, Django, Laravel, etc.). Familiarity with cloud platforms such as AWS, Azure, or GCP. Experience working with Agile/Scrum teams. Experience using AI development tools such as GitHub Copilot, ChatGPT, Cursor, or similar. English Requirements The ideal candidate should be able to: Participate confidently in English-speaking meetings. Communicate directly with clients or stakeholders when needed. Write clear technical documentation and reports. Explain development decisions and technical issues in fluent English. What We're Looking For Fast learner with a growth mindset. Strong communication and collaboration skills. Self-motivated and dependable. Comfortable asking questions and seeking feedback. Professional attitude and willingness to take ownership. Application Process Please submit: Resume/CV. GitHub profile or portfolio (if available). A short introduction (2–3 paragraphs) in English describing: Your development experience. Technologies you have worked with. Why you are interested in this role. Screening Task (Recommended) To evaluate English communication skills, candidates will complete: A 30-minute English interview. A short coding exercise. A code walkthrough where they explain their solution in English.

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Bespoke Online Booking System for External Assessors

OVERVIEW We're a care home group with 8 homes. We need a simple, self-service web booking tool for external assessors (DoLS Best Interests Assessors, CHC assessors, FNC reviewers, IMCAs, and others) to book their own visit slots to assess a resident. Currently done manually by phone/email — slow and time consuming. We want this replaced with a lightweight tool. WHO USES IT External assessors (primary users) — book their own slot, no account hassle. Our central Assessments and Contracts team (oversees all 8 homes) — configures settings and sees all bookings. CORE FEATURES Public booking page(s) — one per home or a single page with a home selector. Assessment type selection (DoLS, CHC, FNC Review, DST, IMCA, Best Interests Meeting, "Other" free text) — expandable later. Live availability & direct booking — no manual approval needed for MVP. Configurable minimum notice period per assessment type — e.g. DoLS bookable next day, CHC needs 2 weeks minimum, others TBC. Must be adjustable by our Assessments and Contracts team via a settings screen, not hardcoded. Outlook Calendar integration (Microsoft Graph API) — bookings sync with real per-home calendars and auto-create events. Automatic confirmation/reminder emails to assessor and home contact on booking, change, or cancellation. Microsoft Teams integration — auto-generate a Teams link for remote/hybrid visits. Booking form fields: assessor name/organisation/email/phone; resident's name; resident's DOB or NHS number; assessment type; "will staff time be required?" (Y/N); "will medical records be required?" (Y/N); "has NOK been notified?" (Y/N); free-text notes. Self-service reschedule/cancel via link in confirmation email. Central dashboard for the Assessments and Contracts team — view bookings across all homes, manage notice-period settings. NICE-TO-HAVES (not required for MVP) Per-home blackout dates; CSV/Excel export; SMS reminders. TECHNICAL PREFERENCES Must integrate with Microsoft 365 (Outlook + Teams) via Graph API or equivalent — no third-party calendar system. Freelancer's choice of platform/stack, as long as it integrates well with M365 and is easy for us to maintain (please explain your approach, e.g. Power Apps/Power Automate vs custom web app). Mobile-friendly, since assessors will often book from their phone. DATA PROTECTION Resident DOB/NHS number plus assessment type counts as special category health data under UK GDPR. Please address in your proposal: hosting/encryption (at rest & in transit); who can view resident-identifying records; retention/auto-purge policy; relevant experience with health-adjacent data in a UK/CQC-regulated context. No full medical records/care notes should be stored in the tool. DELIVERABLES Working system live across all 8 homes, link shareable with assessors. Outlook sync + Teams link generation, tested. Short (1-2 page) admin guide for the Assessments and Contracts team. Handover of admin credentials/access. BUDGET & TIMELINE Under £500 (MVP scope). A few weeks. Open to a phased approach — core booking + calendar sync first, nice-to-haves later if budget allows. PLEASE INCLUDE IN YOUR PROPOSAL Proposed tech approach and why it suits Microsoft 365; relevant experience with booking systems/Graph API/Outlook/Teams integrations; rough timeline and milestones; assumptions/questions given the budget.

Part-Time Freelance Spanish Speaking Sales Professional

We have an exciting part-time opportunity for an experienced native Spanish speaking freelance sales professional to join our B2B business development agency. The role will require flexible working on a retainer of 10 hours per month. Initially, the workload is expected to be approximately 15 minutes per day, Monday to Friday, however this may increase as the project develops and call volumes grow. The successful candidate will need to be available to work evenings in Spain where required, to accommodate clients and prospects across South America. This is an on-going project and there is the potential for more hours depending on client projects. We are a UK-based business development agency with global clients. We support our clients' marketing departments by helping them improve the quality of the leads they generate for sales. We qualify existing leads to identify genuine sales opportunities and support business development through prospecting and outreach activities. We are specifically looking for a native or fluent Spanish speaker, ideally based in Spain, who can confidently engage with prospects across both Spain and South America, with a particular focus on South American markets. Our clients operate across a variety of industries, making the work diverse and interesting, but requiring the ability to manage multiple projects and adapt quickly to different business sectors. We all work remotely and offer flexibility around working patterns. We offer a supportive working environment, but we also have high expectations. We pride ourselves on delivering exceptional service and results to our clients and look for team members who share that commitment. If you have a background in sales and are looking for something a little different, we'd love to hear from you. Job Duties: Using VoIP software for telephone calls and creating and sending email introductions to prospects: Secure high-quality sales opportunities on behalf of our clients. Conduct outbound calls with prospects across Spain and South America. Develop and maintain professional relationships with client prospects. Represent our clients professionally and deliver an exceptional prospect experience. Proactively contribute ideas and feedback to improve prospecting processes and campaign performance. Report on activity and outcomes. Attend Microsoft Teams meetings with clients as required. Experience and Essential Skills Required Native Spanish speaker with excellent spoken and written Spanish. Minimum 3 years' experience in a sales or business development role. Proven confidence and success in cold calling and outbound prospecting. Demonstrable track record of achieving results within a B2B sales environment. Excellent written and verbal communication skills. Professional, friendly and client-focused approach. Strong relationship-building skills and ability to act as an extension of the client's team. Positive and professional telephone manner. Understanding of effective sales techniques and lead qualification processes. Strong administrative and organisational skills. Essential experience using HubSpot CRM. Comfortable learning new systems and technology. Ability to work independently and manage a flexible workload.

IT support Analyst M365/Google Workspace

Job Title: IT Support Specialist (Managed Services) Employment Type: Managed Service Location: Remote The analyst have to be available Monday-Friday 07:00–19:00 BST. About the Role We are seeking a customer-focused IT Support Specialist to deliver remote managed IT support services across Google Workspace and Microsoft 365 environments. This role is responsible for providing end-user support during extended business hours, managing identity and access requests, administering collaboration platforms, supporting mobile device management (MDM), and ensuring a consistent, high-quality user experience. The successful candidate will work within a managed services framework, adhering to agreed service level agreements (SLAs), maintaining accurate documentation, and proactively identifying opportunities for service improvement. Working Hours Provide remote support coverage during extended business hours. Participate in scheduled shift rotations to ensure continuous service availability. Support priority incidents and service requests in accordance with defined SLAs and escalation procedures. Provide occasional out-of-hours support for critical business incidents, as required. Key Responsibilities End-User Support Deliver Level 1 and Level 2 remote technical support for end users. Log, categorize, prioritize, and resolve incidents and service requests through the IT service management platform. Provide timely communication and status updates to users and stakeholders. Troubleshoot issues related to operating systems, productivity applications, collaboration tools, and endpoint devices. Escalate complex issues to specialized support teams when necessary. Identity and Access Management Manage user identities and access across Google Workspace and Microsoft 365. Execute Joiner, Mover, and Leaver (JML) processes, including: User account provisioning and deprovisioning Role and permission changes License allocation and recovery Group membership administration Support password resets, multi-factor authentication (MFA), and account recovery processes. Ensure compliance with security and access governance policies. Collaboration Platform Administration Administer and support Google Workspace and Microsoft 365 services, including: Gmail and Microsoft Outlook Google Drive and OneDrive Google Meet and Microsoft Teams Shared mailboxes and distribution lists SharePoint Online and Shared Drives Configure, maintain, and troubleshoot: Email forwarding Mail flow issues Inbox and transport rules Shared mailbox access Calendar permissions and delegation Mobile Device Management (MDM) Administer and support MDM solutions for corporate devices. Enroll, configure, and maintain Android, iOS, Windows, and macOS devices. Apply security policies, compliance settings, and conditional access controls. Troubleshoot device enrollment, synchronization, and application deployment issues. Perform remote device actions, including lock, wipe, and compliance remediation. Service Management Meet or exceed contractual SLAs and key performance indicators (KPIs). Maintain accurate ticket documentation, asset records, and support procedures. Develop and update knowledge base articles and standard operating procedures. Identify recurring issues and recommend service improvements. Collaborate with customer stakeholders and internal teams to ensure service excellence. Required Skills and Experience Minimum 3 years of experience in an IT support, service desk, or managed services environment. Hands-on administration experience with Google Workspace and Microsoft 365. Experience managing Joiner, Mover, and Leaver processes. Strong understanding of identity and access management principles. Experience troubleshooting email systems, forwarding rules, and mailbox configurations. Practical experience with MDM platforms such as Microsoft Intune, Google Endpoint Management, Jamf, or equivalent solutions. Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Strong knowledge of Windows, macOS, Android, and iOS environments. Understanding of ITIL service management principles. Excellent verbal and written communication skills in English. Preferred Qualifications Microsoft 365 Certified: Endpoint Administrator Associate Google Workspace Administrator Certification ITIL Foundation Certification Experience supporting hybrid cloud environments Key Competencies Strong customer service orientation Excellent troubleshooting and analytical skills Ability to work independently in a remote environment Strong organizational and time management skills Attention to detail Ability to manage multiple priorities effectively Commitment to continuous improvement and service excellence