Grasshoper Virtual Phone Projects
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Help Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
19 days ago24 proposalsRemoteBookkeeping for membership association
Scope of Work for Virtual Accounts Assistant Initial Effort (One-Time) 1. Identification of Suitable Online Accounting Software • Review the client's requirements and evaluate 3 top accounting software alternatives that would best fit the needs of the membership association. • Provide a detailed comparison of the features, pricing, and suitability of each recommended software option. 2. Setting up Chart of Accounts • Establish a comprehensive chart of accounts tailored to the membership association's financial structure and reporting requirements. • Ensure the chart of accounts aligns with industry best practices and facilitates accurate financial reporting 3. Uploading Historical Bank Transactions • Obtain the last 3 years of bank transaction data (PDF/CSV files) from the client • Upload the historical bank transactions into the selected accounting software • Ensure the accurate and complete transfer of all financial data 4. Allocation of Member Payments & Expense items • Identify and allocate all member payments to the individual member accounts within the accounting system, as much as possible using auto-allocation rules • Reconcile the allocated member payments with the bank statements to ensure accuracy • Allocate expense items to expense accounts 5. Reconciliation with Bank Statements • Reconcile the accounting records with the bank statements to identify any discrepancies or errors • Effect corrective actions of errors including via journals 6. Identification of Errors and Mistakes in Historical Financial Reports • Review the historical financial reports and identify any errors or mistakes that may have occurred • Provide a comprehensive report detailing the identified issues and recommendations for correcting them 7. Recommending Controls Improvements • Analyze the current financial controls and processes within the membership association. • Provide recommendations for improving the financial controls and processes to enhance the accuracy and reliability of the financial records Quarterly Effort • Allocate member payments received through the bank feed to the individual member accounts within the accounting system • Reconcile the allocated member payments with the bank statements to ensure accuracy • Prepare and generate the quarterly financial statements, including the balance sheet, income statement, and cash flow statement • Provide the client with the quarterly accounts and any necessary explanations or insights Pricing Send a fixed fee pricing that assumes 400 total members, with 200 active members The commencement of the services is scheduled for May 2024
23 days ago30 proposalsRemoteImplement Automated Lead Nurturing System on Zoho CRM
Company Overview We empower entrepreneurs with the fastest way to get a professional business phone system. Our SaaS platform helps small businesses build stronger customer relationships and grow their sales. We are an early stage startup focused on emerging markets. Project Overview: We need a Marketing Automation Specialist to design and execute a lead nurturing system that maximises conversions on our website. This is a high-impact, time-sensitive project leveraging Zoho CRM to deliver a seamless customer journey from first website visit to closed sale. The ideal outcome is converting website visitors to paying customers within 1-30 days, utilising a multi-channel approach (email, SMS, WhatsApp, and targeted outbound calls). Success will be measured by clear increase in website conversions. Key Deliverables & Success Indicators: - Lead Segmentation & Scoring: A lead scoring model implemented in Zoho CRM that effectively differentiates between low, medium, and high-intent leads. Clear lead segmentation criteria based on demographics, website behaviour, and other relevant factors. - Automated Nurturing Workflows:Design multi-channel campaigns (email, SMS, WhatsApp) with a focus on providing value, addressing objections, and increasing conversions. (Consider a welcome series, educational content, overcoming objections, etc.). SMS and WhatsApp should primarily be used for time-sensitive offers and re-engagement - Integrated SMS and WhatsApp messaging workflows designed to complement email campaigns and boost engagement. - Create compelling email templates and messaging aligned with each lead segment and stage in the customer journey. - Build all necessary automation sequences in Zoho CRM, ensuring seamless lead progression based on engagement. - Telesales Integration: A system to identify high-intent leads who have not converted within 24 hours. Automated process to notify the telesales team and provide them with relevant lead information - Analytics & Optimisation: Zoho CRM dashboards tracking key metrics across all channels (email, SMS, WhatsApp, telesales). Weekly optimisation reports with actionable recommendations to improve campaign performance and conversion rates.workflows. Scope of Work and Timelines Phase 1: Strategy & Setup (Week 1 - 2) - Conduct an audit of existing website analytics and CRM data. - Develop a lead segmentation and scoring model. - Design a comprehensive lead nurturing workflow, including triggers, content themes for each stage, and channel selection. - Outline the telesales integration process. - Create email templates, SMS templates, and automation sequences. Phase 2: Launch & Optimisation (Week 3) - Launch the automated campaigns. - Set up dashboards and reporting in Zoho CRM to track lead progression, conversion rates, and channel performance. - Analyse initial campaign results and suggest optimisations to improve engagement and conversion. If you interested in this Job: - Submit your portfolio highlighting Zoho CRM lead nurturing campaigns. - Include 1-2 case studies showcasing successful automation projects you've implemented. - Briefly describe your approach to segmenting leads and designing a multi-channel campaign that converts.
2 days ago18 proposalsRemoteSry show case
Art show case it’s a project it’s a design for your ai Option 1: Design an engaging digital art gallery to showcase works from an AI artist. The gallery needs a sleek and intuitive interface where users can browse different series from the artist's portfolio as well as individual pieces. Each artwork should have a basic description along with metadata like the date of creation, software/medium used etc. Additionally, the site should feature some background on the artist's creative process and evolution. Technologies needed include HTML, CSS and JavaScript for core structure and interactivity. Responsive design is key so that the gallery looks crisp across devices. Loading times must be optimized for smooth user experience. Design, code and test all pages to ensure pixel-perfect layout, cross-browser compatibility and responsive behavior. Subject to approval, the finished product would be launched on a custom domain for the AI artist to connect with audiences and art enthusiasts worldwide. Looking for a skilled designer to rise to this unique challenge of showcasing AI-generated art through an innovative digital platform. OR Option 2: A captivating art display case is the focal point of this project. The goal is to design a visually stunning showcase that will elegantly display a collection of art pieces. The design should be modern, sleek, and functional, with a focus on showcasing the art in the best possible light. The display case will be made from high-quality materials, such as glass and metal, to ensure durability and longevity. It will be designed to accommodate a variety of art pieces, including paintings, sculptures, and mixed media installations. The design should incorporate lighting features that will highlight the artwork and create a dramatic effect. This could include LED lights, spotlights, or even a dimmable lighting system that allows for different moods and atmospheres. The display case will also feature a secure storage system to keep the art pieces safe and secure. This could include shelves, drawers, or hanging systems that allow for easy access and organization. In addition to the physical design, the project will also include a digital component. This could include an interactive display that allows visitors to learn more about the art pieces and the artists who created them. The display could also include a virtual tour of the art gallery or museum. The project will require close collaboration with the client to ensure that the design meets their specific requirements and preferences. The freelancer will need to work closely with the client to gather information about the art collection, the space available, and the budget for the project. The freelancer will also need to have a strong understanding of art and design principles to create a design that is both visually stunning and functional. They will need to be able to work independently and manage their time effectively to meet the project deadlines. Overall, this project is an exciting opportunity to create a unique and innovative art display case that will showcase a collection of art pieces in the best possible light. The freelancer will have the opportunity to work on a project that is both creative and challenging, and to make a significant impact on the visual landscape of the art gallery or museum.
19 days ago11 proposalsRemoteopportunity
Full-Time 8:30am-4:30pm Recruitment Resourcer
As a Recruitment Resourcer, you will be responsible for finding teachers and teaching assistants who are interested in working in schools in central London, UK. You will need to be confident building relationships with potential candidates by phone, using social media and job boards to find candidates, and consistently using our candidate CRM system to maintain records. In this full-time contract role, you will have the option to take UK school holiday periods off. Your hours will be 8:30am to 4:30pm remotely, allowing you to work from the comfort of your own home in South Africa. This role is Full-time and pays 207,000 RAN Annually or 17,250 monthly. To be successful in this role, you will need to be confident using social media and job boards to find candidates. You will also need to be able to communicate effectively with candidates from all over the world, including the UK, Australia, South Africa, New Zealand, USA, Canada, and Europe, among many other places. We are looking for someone who is passionate about education and recruitment, with a bubbly and enthusiastic personality. You will need to be a self-starter who is able to work independently and remotely. If you have previous experience in recruitment, sales, customer contact centres or a related field, excellent communication and interpersonal skills, and strong organizational and time management skills, then we want to hear from you. Knowledge of primary school education and the UK education system is a plus but not required. Join our team as a Recruitment Resourcer and help us find the best teachers and teaching assistants for schools in central London, UK. Apply now and make a difference in the lives of children. Requirements Interpersonal Skills: Exceptional communication to engage candidates and school staff positively. Outreach Experience: Proven ability in candidate outreach via social media and platforms like Reed and Indeed. Bubbly Personality: Vibrant and friendly demeanour to create a positive impression. Compliance Knowledge: Understanding or willingness to learn of UK education sector regulations for candidate compliance. Database Management: Proficiency in securely managing recruitment or customer databases. Attention to Detail: Ability to thoroughly review candidate applications for suitability and create their profiles and marketing assets to a high standard. Problem-Solving: Quick resolution of recruitment challenges. Adaptability: Flexibility to meet evolving recruitment needs. Team Collaboration: Willingness to work collaboratively and remotely with recruitment and school teams. Passion for Education: Genuine enthusiasm for contributing positively to the school community. Benefits Opportunity for Travel: The agency offers the possibility to travel to the UK, providing a unique chance to experience different regions and cultures while supporting primary school recruitment efforts. Flexible Work Arrangements: Resourcers have the option to take school holidays off or reduce their working hours during these periods, allowing for a better work-life balance and accommodating personal commitments. Self-Employment Option: Resourcers can choose to work on a self-employed basis, providing greater autonomy and control over their schedule and workload. This option may appeal to individuals seeking flexibility and independence in their work. Professional Development: The agency prioritizes professional development opportunities, offering training and support to enhance resourcers' skills and knowledge in recruitment, compliance, and education sector practices, fostering career growth and advancement.
10 days ago18 proposalsRemoteSenior Paid Advertising Strategist | UK
Role type: Contract, part time (remote) Experience level: Senior Reports to: Head of Strategy Location: Remote The Brains Group is a fast-growing group of global marketing brands with a focus on future thinking, AI and innovation. We’ve helped hundreds of clients across a wide range of verticals to maximize ROI, improve client acquisition & retention and grow faster, with our unique marketing platform and solutions. The future is bright for us, with lots of new products, services and brands on the horizon. The Group of companies includes: - The Brains Marketing - our flagship brand, a well-established marketing agency offering training, consultancy and support services on an adhoc or ongoing basis. - Rocket Healthcare Marketing - our bespoke healthcare brand, offering affordable, scalable healthcare marketing tools and solutions that help clinics, consultants and practices reach, convert & retain more patients. - SaaSible - our distinct SaaS offering, helping B2B software providers scale up their marketing and increase demand. The Role: Our Senior Paid Advertising Strategists are true experts in their field who harness experience and innovation to deliver exceptional results for key B2B and B2C clients across paid search, display and social advertising. You must be a confident communicator with proven experience managing or consulting on large scale paid advertising campaigns. You need to be comfortable feeding into multichannel strategies, managing client expectations, coaching junior team members, reporting on performance and setting / optimising account strategies. You may be asked to operate as a paid lead for a key client, to triage the strategy for an existing client, to consult with a client who is learning to run their own PPC, or to assist The Brains Group with our own paid advertising. We are looking for someone with flexibility who is happy to scale hours up or down, with an agreed base minimum each week. Core responsibilities: - Develop, execute and optimise cutting-edge paid advertising campaigns, from conception to launch - Onboard new paid media clients and nurture those relationships, keeping a close eye on client retention and ensuring that clients receive an exceptional quality of service - Evaluate campaign performance based on clear KPIs, and report confidently on a weekly and monthly basis, either via call, video call or email, to client stakeholders - Actively recommend account improvements, constantly look for ways to further boost account performance and ensure strong client engagement - Flag any concerns with account performance, troubleshoot alongside the Head of Strategy and Client Services Manager, work hard to ensure retention and satisfaction of your clients - Be the account lead for your designated key clients - this means operating as the main client point of contact, ensuring all members of the account team are feeding into the monthly report, being aware of overall account performance and liaising with the Head of Strategy about any concerns you have over account performance, or any opportunities to provide additional services and support for that client. You are the advocate for that client and should work carefully on building up a trusting and supportive relationship with the client representative(s) - Support the Head of Strategy and Managing Director with new sales opportunities, by attending introductory and proposal calls with prospective clients and feeding into proposal decks. Be prepared to present slides on your area, what strategies you recommend, and what potential ROI could look like (you don’t have to attend sales calls alone, or act as point person for new opportunities, you’ll be operating as part of a sales team run by the Managing Director or Head of Strategy) - Work cross-departmentally, to align campaign strategies and goals on multichannel clients - Train/support junior team members where necessary, providing support on tricky account challenges, recommending additional strategies and advising on the correct approach if the junior is unclear Skills and experience: - 5+ years as a paid media strategist, paid advertising manager or paid account manager - Proven experience creating, managing and optimising Google Ads, Performance Max, LinkedIn and Meta campaigns - Comfortable setting up, consulting on or taking over paid client account teams and ensuring that deliverables stay on track - Excellent oral communications skills - Very strong written communication skills and email comms skills - Strong experience producing reports and explaining them to clients - Happy to chat on the phone, comfortable calling clients - Well-organised and efficient, good time management and prioritisation skills. - Team player who likes to work in a dynamic environment and collaborate across teams
7 hours ago7 proposalsRemote