Google Maps Api Projects
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Managed Services - IT Support Specialist/Admin Executive
The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: · Triage tickets per specified severity levels · Refer/ escalate customer issues to the appropriate level of support, as needed · Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations · Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems · Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required · Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) · Perform account management services – User Account creates/disables/terminations/name changes, etc. · Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs · Distribute scheduled reports to customers as required · Supporting end-users by diagnosing and resolving computer hardware, network, and application issues · Assist with cross-training of other team members, as needed · Perform other tasks as assigned by management Qualifications Education and Training · High school diploma required; college degree strongly preferred · Relevant entry-level certifications preferred: o Google IT Support Professional o CompTIA A+, Network+, Security+ o Microsoft MTA o ITIL v3 Foundation Experience · 0-3 years in a technical support role · Experience providing customer support · Experience in 24x7x365 Managed Services preferred · Experience using ITSM and Monitoring toolsets Skills · Highly analytical thinker and troubleshooter · Detail oriented with excellent documentation and communication skills · Self-motivated, passionate about technology, with the desire to learn new things · Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS · Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks, such as user creation and password resets
7 days ago29 proposalsRemoteOptimising site and SEO targeting to reach 500 visiter a month
We are seeking an experienced freelancer to optimize our website and enhance its SEO targeting to achieve a monthly target of 500 organic visitors from genuine sources. Our goal is to improve our online presence and drive more traffic to our website, ultimately leading to increased conversions and business growth. The specific tasks involved in this project include: Website Optimization: Conduct a thorough analysis of our website to identify areas for improvement. This may include optimizing page load speed, improving content quality, optimizing meta tags, and ensuring mobile responsiveness. Keyword Research: Conduct thorough keyword research to identify relevant and high-traffic keywords that align with our business and target audience. Use these keywords to optimize our website content, meta tags, and social media profiles. On-Page SEO: Implement on-page SEO techniques to optimize individual web pages for specific keywords. This includes optimizing title tags, meta descriptions, headings, and image alt tags. Off-Page SEO: Develop a comprehensive off-page SEO strategy to increase our website's visibility and authority. This may include link building, social media marketing, guest blogging, and participating in relevant online communities. Reporting and Analytics: Provide regular reports and analytics to track the progress of the SEO campaign. Analyze the data to identify areas that need improvement and make data-driven decisions to optimize our strategy. Requirements: Proven experience in SEO and website optimization. Strong understanding of search engine algorithms and ranking factors. Knowledge of keyword research and optimization techniques. Experience in using SEO tools and analytics platforms (e.g., Google Analytics, SEMrush). Ability to analyze website data and provide actionable insights. Excellent communication skills and ability to work collaboratively. Attention to detail and a commitment to delivering high-quality results. If you are a skilled freelancer with a proven track record of optimizing websites and achieving organic traffic growth, we would love to hear from you. Please submit your proposal, including your approach, estimated timeline, and pricing, and we will review it carefully.
24 days ago50 proposalsRemoteReview Management App
I need a mobile app development who is very proficient with no code tools particularly flutter to develop a mobile application for me. My budget is $150 below is the description of the app I want. Product Requirement Specification: ReviewThrust Overview ReviewThrust is a mobile application designed to simplify the process of collecting, managing, and leveraging customer reviews for service-based businesses. The primary purpose of ReviewThrust is to empower businesses to enhance their online reputation, improve customer satisfaction, and drive growth through positive reviews. The target audience for ReviewThrust includes service-based businesses such as restaurants, hotels, salons, home service providers, and other businesses that rely on customer feedback for success. Features User Authentication and Onboarding: Allow users to register and log in securely using email/password or social media accounts. Implement an onboarding process to guide users through setting up their accounts and configuring their business profiles. Review Collection: Enable businesses to easily request reviews from customers via email or SMS after service completion. Provide customizable review request templates with options to personalize branding elements. Allow users to send review requests through the app manually. Review Aggregation: Integrate with major review platforms (e.g., Google, Yelp, Facebook) to aggregate reviews into a unified dashboard. Provide seamless integration with multiple business locations/accounts for centralized review management. Review Monitoring: Implement real-time notifications for new reviews across all integrated platforms. Enable filtering and sorting options to prioritize and manage reviews effectively based on criteria such as rating or platform. Response Management: Allow businesses to respond to reviews directly within the app, with options for personalized responses. Provide a history of review responses for tracking and reference purposes. Analytics and Insights: Offer review performance analytics, including trends, sentiment analysis, and overall ratings. Provide actionable insights based on customer feedback to identify areas for improvement and drive strategic decisions. Customization and Branding: Allow businesses to customize branding elements within the app, including logos, colors, and review request templates. Ensure consistency with the business's brand identity to maintain professionalism and authenticity. Customer Engagement Tools: Integrate with loyalty programs or referral incentives to incentivize customers to leave reviews. Provide options for businesses to offer special promotions or discounts to reviewers as a token of appreciation. User Profile and Settings: Enable users to manage their profiles and settings within the app, including notification preferences and account details. Offer options for billing management, subscription upgrades, and cancellations. Help and Support: Include in-app help documentation or FAQs to assist users with common inquiries or issues. Provide a support contact option for users to reach out for assistance or technical support. Offline Support: Implement basic offline functionality to allow users to access essential features and data even when not connected to the internet, ensuring uninterrupted access to critical functionalities. Cross-Platform Compatibility: Ensure compatibility with both iOS and Android platforms to reach a broader audience of users.
20 days ago13 proposalsRemote