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What you get with this Hourlie
By having a bespoke complaint letter written by an experienced professional writer, you greatly enhance your chance of getting redress - be that a replacement product, a refund, a "goodwill payment" or compensation. I have written a great deal of complaint letters, for myself and for others. I have also written response letters for companies to complaint letters, so I know exactly what makes a great letter of complaint. I combine my knowledge of consumer rights legislation with a concise and highly effective writing style. I will put your point across powerfully and professionally, and fight your corner.
I am happy to handle complaint letters to any company, media organisation, public body or similar. It goes without saying that complete discretion is guaranteed.
What the Seller needs to start the work
Please give me details of the goods or service you purchased (ideally with dates), what your complaint is about, and brief details of any correspondence you have already had with the company or institution. How did what you bought fall short? How did the company fail or disappoint you? What negative effects has this had on you, or what negative effects could it have? Include anything else you think relevant. Bullet points, scribbled notes, or a telephone call if you'd prefer - get the information to me however you like.
Most importantly of all - how would you like the company or institution to make good its mistake - are you looking for financial compensation, a replacement product, or something else?