Live Chat Agent for customer service

Delivery in
1 day

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What you get with this Hourlie

I have vast experiences of dealing with customers with the marketing strategy to flourish remarkable projects. Moreover, I have a Master's degree in English Language and seven years of experience working with a US based due diligent research company where my duty was to maintain customer support management, create the assignment to complete the tasks on time to the clients, research on data analysis and leads, assist and respond to the clients, maintain social media sites regularly and make phone call for emergency.
Besides, I have worked with a San Francisco based internet marketing company as a LIVE CHAT AGENT to maintain the site and sell the account based services of Amazon. Moreover, I have been assigned as a Live Chat support agent for a video editing services company.

Besides, I am adept at the followings:

Answer and address incoming online chat support requests and emails from the customers.
Ability to successfully resolve multiple incoming online chat support requests at a time.
Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
Strive to resolve customer issues with first contact resolution.
Work closely with other team members to make sure we provide extremely high levels of service to our customers.
Meet and exceed bi-annual goals set forth by Customer Care Management.

Get more with Hourlie Add-ons

  • I can provide the chat support

    Additional 2 working days


What the Seller needs to start the work

Need sufficient and clear instruction for the given assignments. The bullet points and key words for any task will be at the best to get started.