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What you get with this Hourlie
Upto 3 Hours of diagnosis, investigation and resolution of 1 network fault via remote access by a Cisco certified engineer. If I cannot remedy your fault inside 3 hours I will refund you in full and submit a costed proposal to resolve your issue.
What the Seller needs to start the work
Details of the fault, login details for your network management platform/device. Contact details for your in house IT department for follow up questions (preferably a phone number).