- by Jonathan T.
- Posted: 6 Jan 2023
- by Nigel D.
- Posted: 6 Jan 2023
Requalification of a customer database
- by Zest Promotional & SLiDEE
- Posted: 8 Jul 2022
Zest Promotional & SLiDEEManchester, GB
I was only able to work with Lauren for a short time to develop a sales and business development strategy for my business but in that short time it is clear that Lauren knows what she is doing.
The discovery process asked many questions that helped me to identify our key strengths and weaknesses and from that we identified ideal customer profiles and cost effective processes to be consistent in targeting new accounts.
I look forward to working with Lauren again to develop this further and would highly recommend her.
- by David P.
- Posted: 1 Jul 2022
- by Vimbai M.
- Posted: 1 Jun 2021
- by Mike G.
- Posted: 18 Apr 2020
Social media marketing management
- by Divinder S.
- Posted: 24 Sep 2019
- by Shabbir D.
- Posted: 20 May 2019
Shabbir D.London, GB
We had a bad experience working with Lauren, initially at the time of securing deposit she agreed to provide hourly break-up for time spent however, later she just started pressurizing us to pay for remaining invoice without providing any justification or break-up on time spent. We paid Lauren £820 but did not get any value add in return.
I am sorry Shabbir and Ali at FortuneHub Recruitment that you feel this way, but based on the circumstances and the fact that I always do right by my customers, i feel the need to reply to your review and make it very clear what actually happened, as I do not want my professional reputation affected by your comments. I would like to say that the position you put me in as a freelancer who not only carried out your project successfully, but also genuinely wanted to see you and your business succeed and went above and beyond working far more hours and putting in double the effort that I charged for, as I knew you had tight budgets, was incredibly unfair and then to write this, knowing that it is not true is a step too far. Initially you wanted me to work commission only, to give this some context you are a Tech Recruitment Consultancy based in India who wanted to break into the UK. To do this successfully and generate new business and contracts for you, I explained that I would need to go through your website and correct all the grammatical errors so people would take it seriously, as well as this you previously had no contacts or established brand in the UK. With the above in mind, I explained that as we were starting from scratch in a very competitive market, I would be unable to work commission only, as the amount of time and effort required from me initially to get to the point where we have new clients with signed contracts and roles that can then be filled by you, would be a very high time and effort investment from me, as it would involve at least the following: - carrying out an initial discovery session with you to gain a good understanding of you, your business, your target markets, your values, targets, goals and KPI;s etc. (which I do with all my customers prior to commencing a project with them)
- Collate and document all findings and information in Google Docs and share with you so you would have full visibility over progress and what is happening and any updates we have made
- Develop the brand awareness, - Set up social media accounts properly, - Go through your website and suggest recommended changes.
- Create branded contracts
- Collate a list of data in line with GDPR legislation in Google Docs and again share this with you so you can see progress at any point.
- Start calling and approaching potential customers
- Follow up with emails and continue to nurture them and generate new contracts
- Setting up docusign and various other administration tasks
- Travelling to client visits where required to develop rapport, understand their needs and company culture etc. so I could put together a comprehensive job spec
- Ongoing client communication with you
- Ongoing client communication with your customers after a role has been secured and sharing candidates provided by you at Fortune Hub
- Candidate feedback and account management.
As well as this I also explained that whilst I would be responsible for gaining the new contracts and roles, you at Fortune Hub would be responsible for actually finding the right candidates for the job and as this would be out of my control, so this is another reason why i could not offer you a commission only option. I did however offer you a very reduced hourly rate plus a smaller commission. Everything was agreed and it was very clear that you would be charged for time spent. You agreed to 32 hours over 2 months and I understand that even this was difficult as you were a new business and didn't have lots of money to pay for this, so I made it as viable as possible for you and went above and beyond, spending far more time than I charged you for and we agreed that this would be a long term project so my team and I would work as a extension of your business. It was also always in my best interest to go over and above for you, as we agreed a commission on roles, both when they were secured and once they had been filled. Due to this I spent far more than the 32 hours and went above and beyond for you, as I believe relationships are built on trust and had not had any issues with any of my other customers on this, so was happy to do so with the view of developing our long term business relationship and supporting your business to grow, with a view to reviewing the terms at a later date once you were generating relatively regular revenue, all of which we discussed and agreed. Within the first 3 weeks, I had completed all of the tasks above and was continuing with the ongoing tasks. The terms were all agreed and put in writing and you would both communicate with me across multiple different platforms including whatsapp, skype, phone, email etc. with some calls wth you guys lasting up to an hour each time approximately one to two times per week. Within the first few weeks, not only did I have your first client and contract signed, but also secured you two roles worth between £80,000 and £140,000, plus I was working on approximately 8 other roles with 2 other potential clients, which you knew about as we discussed this regularly and you have been provided with detailed email updates that clearly show where the time has been spent. I was spending at least 15 hours a week working on Fortune Hub/your project and the first invoice was paid late, but I was really understanding. I ended up spending a huge amount of time going backwards and forwards with you and the client, looking at various laws and regulations, as many of the candidates being put forward either didn't meet the client's needs or required sponsorship or other more complex solutions, which just wasn't working for the client, so I had already gone way over the contracted time by this point. Your final invoice was late and I explained that I was going away on holiday, but would be more than happy to continue the communication with your clients to try to get the role filled for you as soon as possible, even whilst I was on holiday with my family to get try to get your candidates accepted and you paid as soon as possible, but I made it clear that you needed to pay your invoice first as you were very overdue by this point and I was getting worried, as the only communication i would receive from you now was you asking me to carry out more tasks and spend more time, even though you hadn't paid for the time that had already been spent. You had said that your payment method and cards all had to be renewed and so you couldn't pay via PPH and asked me if you could do a direct transfer instead. I said I was uncomfortable with this, but eventually agreed on the condition that i would make this clear in writing via email and would pay PPH their % once I had received the payment. I was getting worried at this point and even more so when you emailed the client who has signed with the multiple roles open and outright lied to them saying you had been unable to get in contact with me. This was embarrassing and potentially a risk to my own business as this was a contact I had previously worked with. Luckily they know me well enough to know that wouldn't be the case and even sent an email thanking me for all the effort I had put in to understand their business and meet with them to get the role for you. Those meetings, including travel time were around 4 hours each time and I never charged you for these or for the cost of travel. You then deleted all of the Skype communication and after I made a complaint to PPH, I eventually had to get advice and inform you that I would take legal action if you didn't pay the outstanding balance. I only invoiced you for the hours and original agreement and was always happy to go over and above for you, but maybe when you said you didn't have much money, you thought you were going to be able to get away with me providing the services free of charge until you received payment from the client, which was not part of the agreement and it is not fair to expect a small business or individual to work for free. I feel as though you have been underhand about this, going behind my back and removing communication and going back on our agreement which is very clearly stated in writing in the PPH project stream.
I have learned a lesson from working with you and it is a real shame, as the business could have done very well, but I wish you all the best with any future endeavours.
Need cold call and sales advice
- by Siq P.
- Posted: 7 Jun 2019
Siq P.London, GB
Lauren is an exceptional sales professional, meticulously knowledgeable and experienced in all aspects of the sales and business development pipeline. Highly recommended to anyone trying to get high efficiency and quality driven results.
Thank you Michael, very kind words. If you need anything in the future, please don't hesitate to let me know and the best of luck in your new role.
- by Patrick A.
- Posted: 1 Jan 2019