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EXECUTIVE TECHNICAL SUPPORT ANALYST
The Executive Technical Support Analyst is responsible for providing technical on-site and remote support to the Executive Leadership Team and their Executive Assistants. The ideal candidate is a self-starter with exceptional problem-solving skills, able to implement solutions with little or no guidance, and can maintain composure in high-stress situations while delivering extraordinary customer service. Essential Duties Include, but are not limited to, the following: Deliver technical “White Glove” response to Executives and their assistants to ensure all their IT needs are addressed in a timely manner. Provide a high level of support through problem solving, listening, and having an exceedingly high level of customer service. Deliver tailored solution engineering to all requests made by Executives and their assistants. Make house calls to assist Executives with home office, networking, AV implementation, and other technical setups. Work with Executive Assistants to support IT initiatives for Executive needs, including travel and other offsite engagement. Provide A/V Support for Executive meetings, including presentation setup and video conferencing. Proactively manage new deployments and technology to the Executives, ensuring little to no disruption. Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. Generate weekly and monthly reports for Executive Leadership liaisons regarding customer support issues. Maintain confidentiality and privacy in all dealings with Executives and their data. Assist with coordination of vendors and external repair/service technicians. Be present and available during work hours in professional attire with a manner and attitude acceptable to Executives. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Maintain regular and reliable attendance. Ability to act with an inclusion mindset and model these behaviors for the organization. Ability to perform duties after hours via an on-call basis Ability to work designated schedule. Ability to work nights and/or weekends as needed. Ability to work overtime, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work on a computer and phone simultaneously. Ability to use a telephone through a headset. Ability to work seated for approximately 80% of a typical working day. Ability to work standing for approximately 20% of a typical working day. Minimum Qualifications Bachelor’s degree in a field as outlined in the essential duties; High School Diploma or General Education Degree (GED) and 4 years of experience in a related field; or Associates Degree and 2 years of experience in a related field. 4+ years of overall IT experience, including direct support with c-suite level leaders, senior leadership, or other high level decision makers. Excellent verbal and written communication skills. Advanced proficiency with Windows, MacOS, iOS, and Zoom videoconferencing in a business environment. Demonstrated ability to navigate stressful situations with tact and poise. Demonstrated ability to present ideas in user-friendly, business-friendly, and technical language. 2+ years of experience using and troubleshooting Outlook within a network environment (i.e., permissions, calendar sharing, delegation, etc.). 2+ years of Incident Management experience; including business expectations and company- communications. 2+ years of experience working with Microsoft based operating systems, with emphasis on Windows 10 and O365 suite of applications. 1+ year of experience with OKTA end-user administration or relevant technology. Professional working knowledge of active directory, creating user accounts, resetting passwords, creating groups, and security group administration. Proficient with Audio/Video technologies. Strong grasp of basic security principles and practices as it pertains to a business environment. Demonstrated ability to perform the essential duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification. ITIL V3 or V4 Foundation certification or equivalent experience. HDI training and certification. Experience using ServiceNow for IT Service Management. Experience supporting remote employees. Experience in healthcare or biotechnology. Microsoft SCCM and Windows 10 expertise.
16 days ago23 proposalsRemoteEXECUTIVE IT SUPPORT
The Executive Support Engineer will be responsible for supporting the Executive team with their current technology needs, in addition to identifying and implementing new technologies to support their productivity and efficiency. The successful candidate will possess a combination of interpersonal and communication skills and an aptitude for working with applications, systems, and hardware to find resolution for executive user problems. This role will also be responsible for training and creating executive-style documentation. Participation in projects and proof of concepts will be required to ensure executive business requirements are properly met. Responsibilities Provides technology support for executives and their administrative staff. Educates executives on the efficient use of their technology. Monitor and perform IT equipment refreshes for executives using standard refresh and build processes. Provides executive video conferencing assistance. Coordinates with Enterprise IT on new application training when necessary. Maintains device spares and/or parts as required (phones, chargers, etc.). Coordinates spare equipment alternatives for traveling executives. Create and maintain system documentation, user guides, standard operating procedures. Coordinates support escalations to 2nd and 3rd tier technical teams. Assists company leaders with technical needs in preparation for executive meetings. Other Duties Provides scheduled on-call 24x7 system and executive support as required. Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Exceptional customer service skills. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work in a fast-paced environment. Positive, flexible, and self-motivated attitude. Detail-oriented with excellent follow-up skills. Excellent organizational skills with the ability to manage time and multiple priorities. Strong analytical and problem-solving skills. Ability to maintain confidentiality of highly sensitive information and materials. Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner. Ability to effectively manage high stress, demanding situations. Knowledge of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android). Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel Qualifications Bachelor's Degree or equivalent experience and/or education required. 2+ years experience in an IT support role supporting senior-level executives required. 3+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required. Experience supporting a wide-variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required.
16 days ago19 proposalsRemoteopportunitypre-fundedurgent
Webhook to sync Dropbox 'Team folder' changes to OneDrive
Prefer C# as the language. Summary - Using an Azure Web App as the platform; Two (2) Web Apps. One for the Webhook receiver, the second for the 'worker process pool'. They will NOT run on the same Web App service in production and will be isolated from each other. 1 - Dropbox file change Webhook receiver that will queue file sync to the corresponding OneDrive (match 'Team folder') requests for the worker process pool. If there is an existing outstanding sync request for the same file skip additional sync request. Process will refresh Dropbox user watch list, refresh Dropbox Team folder -> OneDrive mapping hourly. 2 - A worker process pool that will perform the queued file download from Dropbox & upload the file to the corresponding OneDrive location. The worker process pool must be configurable of how many simultaneous downloads. Requirement of a 5-worker process pool for the deliverable. Worker process pool will operate on file sync queue in a FIFO manner. Will provide Azure Web App service, access to MS Dataverse & SQL Server. Dropbox Webhooks reference URL below https://www.dropbox.com/developers/reference/webhooks OneDrive API reference URL below - please use REST API beta not 1.0 version https://learn.microsoft.com/en-us/graph/api/resources/onedrive?view=graph-rest-beta Azure Web App reference URL below https://azure.microsoft.com/en-us/pricing/details/app-service/windows/
22 days ago21 proposalsRemoteExpires in 8Setup of Zammad Customer Service Portal on AWS EC2
Objective: Deploy a Zammad Customer Service portal using Docker on an AWS EC2 instance to manage customer queries, bug triage, and refund requests, with detailed user roles and permissions. Responsibilities: 1. Configure and deploy the Zammad Customer Service portal on an AWS EC2 instance using Docker, ensuring the installation of the latest LTS community version of Zammad. 2. Set up granular user roles and permissions within the Zammad environment: * Admin: Full access to all administrative and configuration features. * Manager: Ability to oversee specific teams and initiatives (customer queries, bug triage, and refund requests), with access to relevant management tools but no server administrative privileges. * Agent: Access to manage tickets related to assigned teams and initiatives, without access to administrative or high-level reporting tools. 3. This should feature Instant chat support and integrate customer feedback into easy to read report for the manager 4. Ensure the system is fully functional and integrated with existing AWS Email and Phone message servers as required. 5. Provide detailed documentation of the deployment process, configurations, and user role setup. Handover the system post-setup with comprehensive operational guidelines. Key Considerations: 1. Engage with prospect partners who can accept custom offers without requiring upfront payments. 2. Operating System Preference: Preference for Windows but may use Linux if it provides a better performance or deployment experience. 3. Communication: Regular updates should be provided every three days to ensure the project remains on track, including the ability to deliver in-depth, hour-long video updates upon request. 4. Quality Assurance: Conduct a QA process followed by a review phase to ensure all functionalities meet the specified requirements. 5. Integration Support: Post-deployment, provide integration support to ensure seamless communication between Zammad and existing AWS Email and Phone message servers. Deliverables: 1. A fully functional Zammad Customer Service portal on an AWS EC2 instance. 2. User roles and permissions set up for Admin, Manager, and Agent, tailored to specific teams and initiatives. 3. Comprehensive documentation of the deployment process, server configuration, user role setup, and integration details. 4. Verification of successful integration with existing AWS services. Timeline and Milestones: Provide a detailed timeline and expected milestones during the quotation process, including deployment, QA, and integration phases.
15 days ago22 proposalsRemote