Virtual Assistant / Experienced Customer Services Advisor

We are looking for an Experienced Customer Services Advisor / Virtual Assistant
The quality of our products and outstanding customer service set us above our competitors; over 80% of our customers come back year after year. It’s the talent of people like you that make sure Issues are resolved efficiently and professionally ensuring customers return.
You will be passionate about responding to customer enquiries and searching for solutions as quickly as possible. You will have a proven track record of excellent customer service and fabulous communication skills but above all the desire to go that extra mile. You will be self-motivated ability to work to deadlines, highly organised and professional. You will understand that procedures have to be followed and information recorded.
DUTIES
You will quickly understand the nature of the business and products so you can handle complex calls like dealing with sales enquiries or customer service issues as a knowledgeable member of the team. You will be dealing with an increasing volume of inbound calls and email queries from new and potential customers. Processing telephone orders following up deliveries and general customer care.

REQUIREMENTS
You must have a fully equipped home office, sign a non-disclosure agreement; References are necessary and will be followed up. You must have a flexible approach to working hours. A high level of numeracy and computer literacy are essential. You must have an excellent command of English and remain calm under pressure.
If you would like to become part of our team, working to ensure our customers receive the highest quality service.