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    Amanda Gardner

    Amanda Gardner

    VA / Administration / Bookkeeping - QuickBooks / Customer Service / Credit ...

    Camborne, United Kingdom

    As you will see from my CV, I have worked in many varied roles, but they have all required a high level of administration. I have lead teams in 2 separate companies towards the...Read moreAs you will see from my CV, I have worked in many varied roles, but they have all required a high level of administration. I have lead teams in 2 separate companies towards the ISO 9002 qualification and have also provided the essential paperwork for many a successful tender for companies such as RNLI, M.O.D. and the Tate Gallery contracts. I have worked as a VA to the local MP and provide ad-hoc services to the local council.

    Previously, I was an Office & Logistics Manager working for a company with related duties for a multi-million pound contract. These included maintenance of the company account, provision of all Health & Safety documentation to the client, maintenance and review of KPI performances on a weekly basis and all correspondence between the client and ourselves. My responsibilities also included the scheduling of all of the contracted work and the implementation of cost saving procedures / actions, whilst maintain a high standard of operational output.

    I have carried out Sales work throughout my career, whether it is internal sales to expand on existing clients or developing a sales structure to compete for new business within the chosen sector. Diary (manual & online) maintenance, a high level of customer care, achieving company KPI’s / Sales Targets and accurate record keeping are aspects of any sales position that I feel I am exemplary at undertaking, of which I also have a proven track record in.

    My qualifications include a degree in Law, as well as a degree in Business Administration. I am also a member of the Institute of Certified Bookkeepers and I have been able to use the skills I have learnt throughout the many varied positions that I have worked in, which has built on my studied knowledge.

    I believe that I have all of the attributes that a client looking for freelancers in my fields would require and the home office set-up that would be essential to the position, with the added bonus of a dedicated phone line for business calls, so that no call is missed. I feel that I have an excellent telephone manner and I can adapt to any situation. I am fully proficient in all MS Office applications and have the current programmes already installed (Office 2010). I also have installed QuickBooks Pro, which I use on a daily basis, however I am willing to use any programme required. All of my work is carried out in an efficient & timely manner with a high degree of accuracy that would be required by any client.


    I feel I would quickly adapt to any working arrangement that you would wish and portray an efficient service to your customers. I have an excellent telephone manner, I'm professional at all times and I feel that I can prove to be an asset to a client’s growing team. References can be provided on request.

    Area Covered: Cornwall or Remote Working


    Work Experience
    -----------------

    Job Title: Office & Logistics Manager
    Description: I started at this company in the position of Sales Ledger Clerk, on a part time basis. I wanted to get back in to working in an environment where I was working with people, as opposed to only seeing people in financial difficulty. I was responsible for maintaining the Sales Ledger, invoicing, debt collection of overdue accounts and dealing with customer queries on their accounts.

    After a year, I progressed to full-time Operations Assistant, reporting to the Operations Director. This involved assisting the Contracts Managers on the scheduling of work and staff, for up-coming jobs. I also negotiated the rates charges for various clients and I still carried out the debt collection side of the business, as this was obviously something I had increased experience in.

    After a period of 2 years in the Operations Assistant, I was promoted to Office Manager. I dealt with the management of the personnel staff, to ensure correct procedures were followed and dealt with the annual review of contracts & training. I also carried out all disciplinary procedures and meetings with staff. I assisted the Managing Director with the compilation of tender information and attended presentations for these. I was responsible for ensuring that legal procedures were followed, such as TUPE transfers for any employees or potential employees of the company. Also a part of this work was the effective reporting of financial information, provided in part by the Contracts Managers, for the compilation of the figures for the tender documents and be confident about their competitiveness at presentations.

    As I gained a strong understanding of the logistical side of the business, combined with the knowledge of the financial implications, I became the Logistics Manager, in tandem with my Office Managers role. This is the role I am currently in and I carry out the logistic and financial planning for the cleaning of the JD Wetherspoons pub chain, nationwide. This is a national pub chain, of which we provide our cleaning services for over 650 units. I am responsible for scheduling the units cleans, for the admin team to book, whilst limiting the costs involved. This is a multi-million pound contract and last year alone we carried out over 15,000 cleans nationwide. I have to provide the cost reports, monthly, to our General Manager and deal with our client on a daily basis. I also manage the admin team, to ensure that all of our records are maintained to current legislation. I am also responsible for all of the appraisals through out the staff and the preparation of the company paperwork to provide to our auditors each year.
    From:09/Aug/2004 To:31/Aug/2011

    Job Title: Business Services
    Company: Financial Enquiry Services
    Description: Provision of Business Services including: Admin, credit control, sales (telesales) and bookkeeping.
    From:01/Nov/2010 To:17/Jan/2012



    Education
    -----------------

    Summary: 11 G.C.S.E'S (Grade A-C) including Maths, Science, I.T., Business Studies, English Language & Literature

    4 'A' Levels (Grade (A-C): Law, English, Advanced Mathematics and Psychology

    Pitman Word Processing Certificate (Advanced Level)

    In-House Training by Peninsula Business School: Health & Safety in the Workplace,Risk Assessments, Personnel Procedures including grievance & disciplinary certification and Management of Personnel in the workplace.
    Degree: BSc Open Degree
    Field of Study: Business Studies, Law, Accountancy
    University / College: Open University
    From:05/Oct/2009

      5.0
      (10)
      £15
      /hr
    Contact

    Skills

    bookkeepingmicrosoft exceloffice managementtelesaleshuman resources (hr)intuit quickbooksmicrosoft wordsalesman

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    Freelancers worked with
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    Mar 06 2015
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    Buyers worked with
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    Last active
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    Skills Insights
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    • Portfolio (1)
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    Virtual Assistant
    • Andrewby Andrew S.
    • Posted: 7 Feb 2012
    • 2
    • 05 Mar 2012 Andrew S.
      Andrew S.
      Birmingham, GB

      Amanda has been helpful and efficient, offering virtual PA support for my company. I recommend Amanda to anyone looking for a professional virtual assistant.

    Sales & Quotations Administrator For Growing Property Services Company
    • Workforce GLBby Workforce GLB
    • Posted: 21 Dec 2011
    • 3
    • 11 Jun 2012 Workforce GLB
      Workforce GLB
      City of London, GB

      great work

    • 11 May 2012 Workforce GLB
      Workforce GLB
      City of London, GB

      great work

    • Show more feedback (2)
    Virtual Assistant - Carpet Cleaning Company
    • Jamesby James R.
    • Posted: 30 Sep 2011
    • 1
    • 30 Dec 2011 James R.
      James R.
      Hampshire, GB

      Repeat customer.
      Really happy with the service, we get a lot of extra added value by way of professional advice and service tailoring.

    • 18 Nov 2011 James R.
      James R.
      Hampshire, GB

      Once again, very happy with the repeat work

    • Show more feedback (3)
    Chasing late payments for invoices using quickbooks
    • Kristianby Kristian K.
    • Started: 6 Nov 2012
      No result found
    Assistant / Business Development
    • Didierby Didier D.
    • Posted: 27 Feb 2012
    • 0
      No result found
    Telesales Role
    • Ajayby Ajay A.
    • Posted: 8 Feb 2012
    • 0
      No result found
    Telesales
    • Josephby Joseph A.
    • Posted: 6 Feb 2012
    • 1
      No result found
    Freelancer with Telemarketing/Sales Skills
    • Michelleby Michelle J.
    • Posted: 16 Mar 2012
    • 2
      No result found
    Business Development Manager, Cleaning & Facilities services
    • KEVINby KEVIN H.
    • Posted: 28 Dec 2011
    • 0
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    Virtual telephone assistant
    • DIFF s.r.o.;by DIFF s.r.o.; V.
    • Posted: 28 Nov 2011
    • 1
      No result found
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