Customer Services Operator (ongoing remote role)
- Posted:
- Proposals: 42
- Remote
- #2517273
- Awarded
Preston 
Description
Experience Level: Entry
Estimated project duration: Ongoing
We require a customer service operator for our luggage brand to work remotely in fulfilling the following roles.
Please be sure to answer the screening questions and state your hourly rate when replying.
PRIMARY RESPONSIBILITIES
- Answering customer queries on our various selling platforms (Email, Etsy, NOTHs)
- Contacting our shipping agent (DHL) by telephone when packages are lost, require re-delivery or where additional paperwork is required
- Dealing with and resolving customer complaints
- A live chat module may be added to our website at a later date
MUST HAVES:
- Strong English skills (written and spoken) at least native level.
- Must be readily available on Skype, telephone and Whatsapp during working hours (9-5BST). You will not need to work the full 9-5 but its essential that you are online when you are working.
- Must be comfortable using the telephone to call customers etc
- Comfortable with Google Docs - speadsheets, word etc.
Please be sure to answer the screening questions and state your hourly rate when replying.
PRIMARY RESPONSIBILITIES
- Answering customer queries on our various selling platforms (Email, Etsy, NOTHs)
- Contacting our shipping agent (DHL) by telephone when packages are lost, require re-delivery or where additional paperwork is required
- Dealing with and resolving customer complaints
- A live chat module may be added to our website at a later date
MUST HAVES:
- Strong English skills (written and spoken) at least native level.
- Must be readily available on Skype, telephone and Whatsapp during working hours (9-5BST). You will not need to work the full 9-5 but its essential that you are online when you are working.
- Must be comfortable using the telephone to call customers etc
- Comfortable with Google Docs - speadsheets, word etc.
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Log inClarification Board Ask a Question
-
Hello James,
Would you consider an outsource company that cam offer you scalable solution in times of dire need or increase in call flow? We can offer you 2--3 customer support executives who will work in accordance with your scheduled times and requirements. -
Hi,
What hours are you looking for please.
Per day/ per week?.
Thanks
Karen