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    Joanne Leighton

    Joanne Leighton

    Virtual PA

    Preston, United Kingdom

    English speaking

    Over 20 years experience in administration, accounts, order processing and customer service: Previous positions include: Hospital Administrator Customer Support Manager Personal...Read moreOver 20 years experience in administration, accounts, order processing and customer service:
    Previous positions include:
    Hospital Administrator
    Customer Support Manager
    Personal Assistant
    Territory Sales Manager
    Office Manager

    Area Covered: Remote / Blackburn
    Company Name: EverTask
    Employees: 1
    Work Experience Summary: Hospital Administrator
    Part of the Cambian Group the hospital is one of the largest across the country and I am responsible for the total HR function within the ward. This includes:
    Payroll for approximately 60 employees
    Employment / CRB & reference checks
    Patient finances
    Any IT issues arising within the hospital
    Totally co-ordination of all the administration procedures including CQC regulations and risk assessments

    Customer Support Manager
    I had overall responsibility of the sales support section within the business. This includes the coordination of all administration for the Sales Managers and Directors to include customer quotations, diary planning, and PA Support including all planning for monthly management and sales meetings. A major part of the role was to liaise directly with customers at all levels and to be involved with hospitality when required.
    I also completed weekly and monthly company figures to support the management in realising growth potential within the market.

    Personal Assistant
    Key responsibility was the co-ordination of the complete sales support function of the company including PA support to the Managing Director, Sales Director and 5 Business Development Managers.
    Main areas of responsibility included:
    Weekly / Monthly company sales figures
    Internal communication within all departments
    Focus on customer service and sales development
    Project Management
    These areas are not exhaustive and my role covered a vast administrative / customer service and sales functions.

    Education Summary: Intensive Training in all aspects of Telesales & Fieldsales
    Selling Skills
    Total Quality Management
    Management Development Supervisory 1
    Management Development Supervisory 2
    Telesales Training and Development
    Steps to the call
    Appraisal Techniques and Implementation
    Quality System Audit Training
    Call Centre training systems and call handling
    Excel Intermediate and Advanced
    Managing Violence & Aggression
    First Aid / Fire Safety / Food Hygiene / Mandatory
    ISA (POCA / POVA)

      5.0
      (3)
      £15
      /hr
    Contact

    Skills

    call centercredit controlcustomer relationship management (CRM)customer servicemicrosoft exceloffice managementcopy typingclearbooksgoogle documents (google docs)xero +5
    customer supportmicrosoft outlookmicrosoft wordorder processingsales orders and invoices

    Insights

    Freelancer Buyer
    Projects listed
    11
    Freelancers worked with
    5
    Last active
    Dec 27 2022
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    5
    Buyers worked with
    3
    Last active
    Dec 27 2022
    Response time
    instantly

    Skills

    call centercredit controlcustomer relationship management (CRM)customer servicemicrosoft exceloffice managementcopy typingclearbooksgoogle documents (google docs)xero +5
    customer supportmicrosoft outlookmicrosoft wordorder processingsales orders and invoices

    Insights

    Freelancer Buyer
    Projects listed
    11
    Freelancers worked with
    5
    Last active
    Dec 27 2022
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    5
    Buyers worked with
    3
    Last active
    Dec 27 2022
    Response time
    instantly
    Skills Insights

    Insights

    Freelancer Buyer
    Projects listed
    11
    Freelancers worked with
    5
    Last active
    Dec 27 2022
    Response time
    instantly

    Insights

    Freelancer Buyer
    Projects worked on
    5
    Buyers worked with
    3
    Last active
    Dec 27 2022
    Response time
    instantly
    Skills Insights
    call centercredit controlcustomer relationship management (CRM)customer servicemicrosoft exceloffice managementcopy typingclearbooksgoogle documents (google docs)xero +5
    customer supportmicrosoft outlookmicrosoft wordorder processingsales orders and invoices
    • Portfolio (2)
    • Reviews
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    Customer Services Operator (ongoing remote role)
    • Jamesby James R.
    • Posted: 27 Aug 2019
    • 13
    • 08 Oct 2019 James R.
      James R.
      London, GB

      Great

    Customer Comment Co-ordinators – Food/Hospitality
    • Gordonby Gordon W.
    • Posted: 21 Oct 2011
    • 3
    • 25 Oct 2011 Gordon W.
      Gordon W.
      City of London, GB

      Excellent efficient worker - very happy to work with again.

    Customer Comment Co-ordinators – Food/Hospitality
    • Gordonby Gordon W.
    • Posted: 18 Oct 2011
    • 6
    • 12 Sep 2011 Gordon W.
      Gordon W.
      City of London, GB

      Recommended freelancer . excellent communication . prompt and efficient . Many thanks

    VA/Office Manager needed to help me take my fitness business to the next level!
    • Sallyby Sally M.
    • Posted: 3 Sep 2014
    • 3
      No result found
    Help! I need someone to get me organised
    • Simonby Simon U.
    • Posted: 26 Jul 2012
    • 4
      No result found
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