Telesales marketer

Telemarketing requirement

We require a successful telemarketer for the promotion of our healthcare home delivery services to potential healthcare providers of products and services.
Potential customers need to be contacted by telephone, assess their needs by asking a variety of questions tailored to their industry sector, then depending on their response arranging for one of the Vision representatives to visit or provide further information.

During each phone call, you're likely to:

• Describe the company’s business and services
• Gather and document information about the customer
• Give advice about how the company’s services may benefit customers.
• Persuade customers to accept further information or a visit from a sales representative.
• Enter your notes into a computer, including dates for follow up calls.

Typically the people you will call will only have a short amount of time to speak, a rapport needs to be established quickly with potential customers and there will be limited time gather the information required to make a quick and informed decision on whether our company’s services will benefit them.

From time to time we also need to carry out market research and contact potential partners to support the business.

Personal skills criteria

Without stating the obvious we need a telemarketer to excel in following areas;

• Communication and listening skills
• Polite, confident and friendly manner
• Use initiative.
• Confidence in using computers for communication and reports.
• To enjoy working with customers and building relationships.
• A positive attitude.
• Flexibility and quick thinking.
• Perseverance and the ability to respect customers' answers.
• Good knowledge about all the company's products and services.
• To be well-organised and thorough, even under pressure.

Experience criteria

Business to business service industry sales experience is essential; it would be useful to have an understanding of the logistics sector (transport, warehousing and people). As we are targeting the healthcare industry at present, any experience selling to either healthcare providers or providers of healthcare products would be extremely useful.

If an initial trial period generates results this will be an ongoing contract and there will be a requirement to promote other areas of the business.