Custom File Ordering Service - Webpage with Paypal Payments

General information for the website: Customers upload a file, automatically invoices via. Paypal and then puts into a Support Ticket System
Num. of web pages/modules: 2
Description of every page/module: Main page will be a page with fields such as:

Car Make: Text Box
Car Model: Text Box
Car Build: Text Box
Engine: Text Box
Engine Standard Power: Numeric Box
Year: Numeric Box
Gearbox: Dropdown Box - 5 Speed Manual/6 Speed Manual/Automatic/DSG/STronic
Stage Tuning: Dropdown Box - Stage 1/Stage 2/Stage 3
DPF Removal: Dropdown Box - Yes/No
EGR Removal: Dropdown Box - Yes/No
Popcorn Limiter: Dropdown Box - Yes/No
Registration Number: Text Box
Reading Tool: Dropdown Box - CMD/PWG/MPPS/X17/KESS/KTAG/PIASINI/IOT/Byteshooter/Other
Any other comments: Text box large
Email address: Text Box
Upload File: Upload file box from computer

Send button

2nd page is each user has their own login and they can see their own files that they have uploaded. I will be able to change the status of each ticket from Received/File Being Tuned/File Ready for Download. Once I change the status to File Ready for download it will email the user and tell them they can download the file. The user should be able to request support directly for that file afterdownload if required which will reopen the ticket and they can add more comments in.
Description of requirements/features: As above
Extra notes: