Multilingual IVR SMS AI Support Bot
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Post a project like this£396(approx. $495)
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- Proposals: 16
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- #4174438
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Description
Experience Level: Expert
Hi! we need AI-based IVR and SMS Chat bot to answer to calls and SMS while calling a number like 333 or sending SMS to SC like 333 with questions.
We are receiving a call traffic landing in the customer care department (around 110K calls daily).
As per the call traffic analysis, the majority of customers are seeking Information or requesting activation and deactivation of products.
To reduce this traffic we are going to implement an AI solution that could efficiently interact with customers over the texts and voices (something like virtual agents) to deflect a remarkable portion of calls from live agents.
Thus, we look forward to receiving a proposal along with the PPT in this regard if you are interested and have the solution available.
The AI should understand the IVR/SMS, process and reply customers in regards to available offers, activating/deactivating data bundles, packages, changing SIM tariff plans and etc.
The platform should convert Speech to text and vice versa. Log the call details in Database/logs and be able to integrate with different platforms for targeting and service provision.
Pls analyze above information and let me know if you can propose a working solution. Also let us know which soft/cloud/AI technologies will you use for this solution so that we understand the feasibility of your proposal.
Besides of product and tech design description please let us know the price for the proposal.
P.s the solution should be hosted on our servers and we should be able to manage/configure new services activation/deactivation and have detailed reports.
Awaiting to hear from you soon.
Best regards
We are receiving a call traffic landing in the customer care department (around 110K calls daily).
As per the call traffic analysis, the majority of customers are seeking Information or requesting activation and deactivation of products.
To reduce this traffic we are going to implement an AI solution that could efficiently interact with customers over the texts and voices (something like virtual agents) to deflect a remarkable portion of calls from live agents.
Thus, we look forward to receiving a proposal along with the PPT in this regard if you are interested and have the solution available.
The AI should understand the IVR/SMS, process and reply customers in regards to available offers, activating/deactivating data bundles, packages, changing SIM tariff plans and etc.
The platform should convert Speech to text and vice versa. Log the call details in Database/logs and be able to integrate with different platforms for targeting and service provision.
Pls analyze above information and let me know if you can propose a working solution. Also let us know which soft/cloud/AI technologies will you use for this solution so that we understand the feasibility of your proposal.
Besides of product and tech design description please let us know the price for the proposal.
P.s the solution should be hosted on our servers and we should be able to manage/configure new services activation/deactivation and have detailed reports.
Awaiting to hear from you soon.
Best regards
Yana C.
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27 Apr 2024
Moldova, Republic of
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