Microsoft Access Database Developmet

General information for the business: We are a specialist cleaning and restoration company.
Database management system (DBMS): Microsoft Access
Description of requirements/functionality: We currently have a basic Access database with four related tables. This includes information about customers, jobs conducted, marketing & communications as well as contact preferences. We want to improve this with the use of forms and reports:
- A form for entering information about new customers, jobs, quotes, with the option for a quote to be 'ticked off' and stored as a job if successful.
- Tables supporting drop down fields, including cleaning packages, treatment types and quantities.
- A diary incorporated into the database, which produces daily worksheets for each staff members daily (which could be printed off or emailed).
- Automated emails/letters created 1 year after a customer last had work done on a monthly basis.
- Ability to search using given criteria and then use results in a mail merge letter/email.
- A marketing report - summarising the success of advertising methods and consolidating all customer communications.
Extra notes: We would also be interested in technical support options for the future, and potential additional training.

Please note, you may have seen this ad posted already though there were some difficulties with the account. If you previously made a proposal, we would be interested in hearing again as we were unable to view the previous ones.