Tech & Sales Support

Are you technical and like working with gadgets and new technology?

We run the UK's no 1 home automation shop

And we need an outsourced technical support agent to help with customer questions before and after sale.

You'll receive tickets via our helpdesk and build up a database of comminly asked questions: http://vesternet.zendesk.com/home

Monitor our public community and help with sales & tech questions about what products people should buy and how to get them working: http://getsatisfaction.com/vesternet

Liase with manufacturers about questions you can't answer, but then learn from those answers for next time.

You would take loan of a kit consisting of our most popular products and learn how they all work together. Here's some examples of about the most complex tech questions you'd have to answer (learn these and the rest are easy):
http://vesternet.zendesk.com/entries/20723423-fibaro-manuals
https://getsatisfaction.com/vesternet/searches?query=fibaro&x=0&y=0&style=topics

You must have a home office and work remotely.
As well as helping via tickets and email, you also will take occasional calls from customers regarding all the above.