Retention / Reactivation Specialist (Phone) - 1 Day Week
- or -
Post a project like this£20/hr(approx. $25/hr)
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- Proposals: 15
- Remote
- #3460328
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Telesales,Business Development,B2B,B2C,Appointment Setting,Marketing.Telemarketing Training
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San Fernando
PPH TOP Website & App Developer✮LOGO & Graphic Designer✮Content Writer✮Translator
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Description
Experience Level: Intermediate
We are a subscription based company, with 10,000s of members. Every day, a number of our customers will "churn", due to their credit or debit card failing. This can be for any number of unknown reasons, the banks do not provide the full information and put the onus on the customer to re-enter their card details or confirm their details.
If the customer does nothing, their subscription simply fails and the customer drops off, most likely never to return.
Much of this involuntary churn is due to expired cards, the bank simply deciding not to honour payments unless the customer re-enters their details, or any numer of hidden reasons.
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What I am looking for is a retention specialist who can spend one day a week calling our customers who are lapsing in this way and offer them incentives and reasons to take action and keep their account live. The action would be normally updating their card details, online, via an emailed link.
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Im looking to pay a decent hourly flat rate, with a small performance element based on how many customers take action based on a call. There is no cold calling, all customers are existing customers of ours.
Please let me know your experience with customer retention, any online subscription retention experience, or any retention / reactivation experience.
If the customer does nothing, their subscription simply fails and the customer drops off, most likely never to return.
Much of this involuntary churn is due to expired cards, the bank simply deciding not to honour payments unless the customer re-enters their details, or any numer of hidden reasons.
---
What I am looking for is a retention specialist who can spend one day a week calling our customers who are lapsing in this way and offer them incentives and reasons to take action and keep their account live. The action would be normally updating their card details, online, via an emailed link.
---
Im looking to pay a decent hourly flat rate, with a small performance element based on how many customers take action based on a call. There is no cold calling, all customers are existing customers of ours.
Please let me know your experience with customer retention, any online subscription retention experience, or any retention / reactivation experience.
Tom W.
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5 May 2024
United Kingdom
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Hi Tom,
How quickly do you need to onboard someone?
Thanks..
Paul
10066481006140
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