Debt collection for accountants
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Post a project like this1825
£150(approx. $188)
- Posted:
- Proposals: 18
- Remote
- #2352308
- OPPORTUNITY
- Awarded
15424442669327158272662881264313426334582600272222846621181871617822773399673470
Description
Experience Level: Intermediate
Estimated project duration: Ongoing
We are a small firm of accountants based in East Yorkshire.
We use Xero to invoice our clients.
This is our propose credit control system: -
1. Invoice raised and emailed/posted to the client.
2. 14 days payment terms.
3. Chase 1 – after 21 days (7 days overdue) – they receive an automated email from Satago.
4. Chase 2 – after 35 days (21 days overdue) – they receive an automated email from Satago. Credit controller to be CC’d to this email. Please make phone call to the client with a polite reminder and also to find out more. Try to take payment over the phone via Worldpay.
5. Chase 3 – after 49 days (35 days overdue) – they receive an automated email from Satago.
6. Chase 4 – after 56 days (42 days overdue) – Satago sends me and credit controller a final automated email. The client does not get this email but it prompts us to make final telephone call
7. Chase 5 – after 63 days (49 days overdue) – we prepare a “letter before action”. This gets sent to the client in the post requesting payment within 7 days.
8. Provide NR with an update of all debts at this stage.
9. After 70 days (56 days overdue) – if debt remains overdue liaise with NR with a view to sending to debt collection team.
So I am looking for help at chases 2, 4 and maybe 5.
We issue around 200 invoices per month. I would estimate 20-30 need call at chase 2 and maybe 5-10 at chase 4. Ideally this will reduce over time.
This can be fine tuned with the person we use. We need someone who is going to be friendly, have a good phone manner but good at getting the job done.
Fee can be discussed. I don't really want to pay more than £150 fixed fee per month.
We use Xero to invoice our clients.
This is our propose credit control system: -
1. Invoice raised and emailed/posted to the client.
2. 14 days payment terms.
3. Chase 1 – after 21 days (7 days overdue) – they receive an automated email from Satago.
4. Chase 2 – after 35 days (21 days overdue) – they receive an automated email from Satago. Credit controller to be CC’d to this email. Please make phone call to the client with a polite reminder and also to find out more. Try to take payment over the phone via Worldpay.
5. Chase 3 – after 49 days (35 days overdue) – they receive an automated email from Satago.
6. Chase 4 – after 56 days (42 days overdue) – Satago sends me and credit controller a final automated email. The client does not get this email but it prompts us to make final telephone call
7. Chase 5 – after 63 days (49 days overdue) – we prepare a “letter before action”. This gets sent to the client in the post requesting payment within 7 days.
8. Provide NR with an update of all debts at this stage.
9. After 70 days (56 days overdue) – if debt remains overdue liaise with NR with a view to sending to debt collection team.
So I am looking for help at chases 2, 4 and maybe 5.
We issue around 200 invoices per month. I would estimate 20-30 need call at chase 2 and maybe 5-10 at chase 4. Ideally this will reduce over time.
This can be fine tuned with the person we use. We need someone who is going to be friendly, have a good phone manner but good at getting the job done.
Fee can be discussed. I don't really want to pay more than £150 fixed fee per month.
Nick R.
99% (88)Projects Completed
139
Freelancers worked with
127
Projects awarded
23%
Last project
14 Sep 2023
United Kingdom
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