Experienced Guest Reservations Manager (Remote)

Oasis Property Stays Ltd is a growing serviced accommodation business seeking a reliable and detail-oriented Reservations Manager to oversee our bookings, guest communication, and daily operations across multiple channels. We currently manage 17 serviced apartments across two cities, with plans to expand further.

This role requires someone with strong organisational skills, excellent written communication, and experience in short-term rentals or hospitality management. You will be the first point of contact for guests, manage reservations across multiple platforms, and ensure smooth coordination with cleaning and maintenance teams.

Key Responsibilities:
- Bookings & Channel Management
- Manage Little Hotelier (channel manager)
- Oversee listings on Airbnb, Booking.com, and Expedia
- Manage direct bookings via WhatsApp and confirm payments with the owner
- Review weekly pricing and suggest adjustments to reduce voids

Guest Communication
- Provide coverage during UK hours:
Mon–Fri: 9:30am–7pm
Sat–Sun: 10am–5pm
- Respond promptly to guest messages on all platforms (Airbnb, Booking.com, Expedia, WhatsApp)
- Action last-minute bookings up to the 7pm cut-off

Cleaning & Maintenance
- Manage cleaning WhatsApp groups and schedules
- Record and track maintenance issues
- Liaise with maintenance contractors to ensure timely repairs

Deposits & IDs
- Send deposit links and ensure payments are received
- Collect guest ID documents before check-in
- Return deposits post check-out (after confirming deductions with owner)

Check-ins
- Send daily check-in details between 2–3pm (or earlier if needed for early arrivals)

Requirements:
- Previous experience in hospitality, serviced accommodation, or property management
- Familiarity with Airbnb, Booking.com, Expedia, and channel managers (ideally Little Hotelier)
- Excellent written English and professional communication skills
- Highly organised and detail-oriented
- Ability to problem-solve and remain calm under pressure
- Reliable internet connection and availability during UK hours

What We Offer:
- Long-term, ongoing role for the right candidate
- Fixed monthly rate of £750 (negotiable depending on experience)
- Average 15.8 hours per week
- Supportive owner and clear processes in place