Telephone answering, service desk
- or -
Post a project like this4354
£8/hr(approx. $10/hr)
- Posted:
- Proposals: 9
- Remote
- #136769
- Awarded
website design,web development, IT and programming, WordPress, Shopify, HTML5, Call Center, Answering service, Customer Support, Virtual Assistants, Technical Support,
Karachi
VA / Administration / Bookkeeping - QuickBooks / Customer Service / Credit Control / Sales
Camborne
1756874928415617118807221644024270527047345951293613
Description
Experience Level: Entry
Estate agents based in London but covering England and Wales require service of a contact centre/VA/call agent on a cost per call (90% calls will not be longer than 3-5 minutes).
Hourly bid should reflect cost of 20 calls.
Please don't set a minimum deposit requirement of more than £80 when you make your bid.
Hours of Operation: Monday to Friday 9 am - 5 pm GMT
(Weekends optional)
The Abandonment Rate i.e. percentage of calls abandoned while waiting to be answered should not exceed 5%.
The average speed to answer i.e. Average time (in seconds) it takes for a call to be answered by the service desk should be 25 seconds.
Time Service Factor i.e. Percentage of calls answered within a definite time frame - 80% in 25 seconds.
Contact centre/agent should have a land line or voip line on which calls will be directed to.
We cannot redirect to a mobile phone.
Approx minimum 200+ calls to be taken per month. will increase as we grow larger.
Hourly bid should reflect cost of 20 calls.
Hourly bid should reflect cost of 20 calls.
Please don't set a minimum deposit requirement of more than £80 when you make your bid.
Hours of Operation: Monday to Friday 9 am - 5 pm GMT
(Weekends optional)
The Abandonment Rate i.e. percentage of calls abandoned while waiting to be answered should not exceed 5%.
The average speed to answer i.e. Average time (in seconds) it takes for a call to be answered by the service desk should be 25 seconds.
Time Service Factor i.e. Percentage of calls answered within a definite time frame - 80% in 25 seconds.
Contact centre/agent should have a land line or voip line on which calls will be directed to.
We cannot redirect to a mobile phone.
Approx minimum 200+ calls to be taken per month. will increase as we grow larger.
Hourly bid should reflect cost of 20 calls.
Kevin K.
0% (0)Projects Completed
2
Freelancers worked with
2
Projects awarded
38%
Last project
20 Mar 2012
United Kingdom
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