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    Billie-Jo Johnson-Roberts

    Billie-Jo Johnson-Roberts

    Director

    Portsmouth, United Kingdom

    I have over 18 years experience within a range of jobs that has enabled me to gain vast experience, skills and training across many roles, ranging from PA, Secretarial, Office...Read moreI have over 18 years experience within a range of jobs that has enabled me to gain vast experience, skills and training across many roles, ranging from PA, Secretarial, Office Management, Sales & Marketing aswell as over the last few years Conference and Event Management. I am incredibly driven, determined and efficient and remain professional at all times ensuring that clients experience exceptional service, delivered within agreed timeframes and without flaw.

    Area Covered: Virtual Business Support
    Company Name: Outsource2me
    Industry: Outsourcing/Offshoring
    Employees: 2-4


    Work Experience
    -----------------

    Summary: PA support to Director of Training, President of ACSeS
    • Financial Management – Petty Cash, Credit Control, Reconciliation, Purchase Ledger, General accounts, income and expenditure reports, P&L management, Budget Preparation, business planning
    • Management of Administration Team – Business Reviews, Training, Coaching, disciplinaries,
    • Conference and Event Management – sourcing venues, negotiating rates, catering, marketing, programme preparation, managing delegates and speakers, attending conferences and events ensuring working with budgets and deliver a profit from each event
    • Preparation of Agenda’s, Minutes, and collation and distribution of papers and attending Management/Board Meetings
    • Planning for events/conferences and courses each year (total number 160)
    • General office administration – companies’ house, suppliers, dealing with complaints/queries, speaker liaison Company Investments, Insurances
    • In-House Course Requests from local authorities– pricing, negotiating and preparing briefs
    • Service reviews with venues for quality/pricing/updates
    • Cost Analysis of suppliers to the business and recommendations
    • Dealing with general email requests from Board Members, Chair of SLG, President of ACSeS, Speakers, Delegates, Staff, Suppliers
    • Overseeing the general running of the office
    Key Achievements:

    • Won the President’s Award for Excellence in November 2010
    • Successfully moved the company to new offices
    • Identified a total saving on delivery costs of £40K through suppliers and negotiations
    • Increased the company in-house training offering and generated in excess of £40K of revenue
    • Implemented Performance Management Process & Procedures to ensure low staff turnover
    • Made in excess of £88K (nett) profit from two key conferences

    Operations Manager – September 2004 – May 2009

    The company offers a complete portfolio of recruitment agency solutions, spanning temporary, contract, and permanent office support staff.

    • Identify and develop new business opportunities
    • Achieve new business through the team and my own sales
    • Review and drive forward potential clients by booking meetings, preparing tenders and proposals
    • Manage the ongoing development of client accounts, being involved in the service evaluations to ensure customer needs were being met
    • Train, mentor and Coach the team to ensure they had necessary skills to fulfil clients requirements
    • Recruitment and Retention of staff
    • Performance management of staff to ensure KPI’s are met, Review and Appraisals of staff monthly
    • Preparation and analysis of weekly figures and monthly financial accounts for the branch
    • Manage, analyse and control the overheads of the business
    • Preparation of the Annual Branch budget and business plans
    • Dealing with Payroll, Credit Control, and invoice queries
    • Ensuring the branch was audit compliant
    • Supported an underperforming branch to achieve their targets and develop their team

    Key Achievements

    • Nominated for Club Excellence in 2007 & 2008
    • NOP growth of 130% in 2008
    • Top of League for 11 months in 2008
    • Achieved branch annual budget in first 6 months of 2006
    • Won 3 Key accounts for the business generating in excess of £800K of spend

    Business Development Manager – January 2004 – September 2004

    The role initially involved the expansion of the distributor side of the business for the imported stone tiles, and then concentrated on the architectural and specifier market.

    • Attending meetings with distributors nationwide to sell displays for their showrooms and train their teams on all products, largely kitchen/bathroom retailers
    • Set up and agree rates with new suppliers from overseas
    • Sell the product in the company showroom to architects, interior designers, and the general public
    • Book appointments with architectural practices to advise and sell most suitable products for their specific projects

    Natural Stone Sales Manager – May 2002 – December 2003

    My brief was to join the company and set up a natural stone department within the organisation and train the sales team on the products and go to market to create and awareness of the product and sell into specifications across the UK.

    • Sourcing/negotiating exclusivity agreements with quarries around the world and travelling to them to check for quality and supply
    • Attend exhibitions overseas
    • Writing technical data sheets for external use on each product
    • In-house training of the sales team
    • Major project support for pitching, pricing, and implementation
    • Technical support to clients
    • Arranging meetings with architectural practices, interior designers to advise and sell products, through cold calling from leads generated
    • Meet KPI’s and objectives set by the organisation
    • Managed 40 key accounts – including Foster & Partners, Chapman Taylor and other key architectural practices.


    Sales Manager – Oct 1997 – May 2002

    • Generating sales through leads supplied - Preparing quotations from architectural drawings and tender documents, attending meetings
    • Liaison with overseas suppliers to ensure best pricing and quality were maintained
    • Managed the internal sales team and monitored their performance, setting targets for the sales team, dealing with disciplinaries, performance reviews
    • Organising and attending seminars
    • Exhibitions – design, build up, attend, and pull down
    • Newsletter – design and editorial
    • Brochure – working alongside Director with design and production
    • In Directors absence responsible for running the company
    • Payroll, Purchase Ledger, Purchase Orders
    • Importing/Exporting of stock orders – Managing the Logistics.
    • Travelling overseas to source new materials
    • Managing P&L’s, setting annual budgets, and ensuring profitability of the company

    Sales Co-ordinator 1996 - 1997

    PA to Technical Director 1995 – 1996

    Legal Secretary – 1993 – 1994
    Job Title: Director
    Company: Outsource2me
    Description: Providing virtual office support to organisations, services include PA & Secretarial, Administration, Sales & Marketing, Finance, Conference and Events, HR and Office Management.

    Key Achievements:

    • Finalist at The National VA Conference for Outstanding VA of the Year 2011
    From:01/Jan/2011

    Education Summary: Qualifications

    2011 – PRINCE2 Foundation
    2010 – ILM Level 3 First Line Management
    2000 – HNC Business Management and Finance
    1995 – NVQ Level 2 Business Administration
    1993 – Diploma Basic Book Keeping
    1993 – 7 GCSE’s

    Courses:

    Managing Performance & Absence
    Effective Recruitment and Retention
    Management Development Centre (2 day residential)
    Coaching Course
    Communication Skills
    Negotiation Skills
    First Aid

      5.0
      (3)
      £20
      /hr
    Contact

    Skills

    microsoft excellead generationcold callingcopy typingmicrosoft powerpointmicrosoft wordsalesman

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    • Portfolio (2)
    • Reviews
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    Event Organiser - Training Events
    • Selinaby Selina C.
    • Posted: 20 Mar 2012
    • 0
    • 04 Apr 2012 Selina C.
      Selina C.
      Elderslie, GB

      Thanks Billie-Jo, excellent job on the task I set you and completed really promptly too.

    Conference Assistants (30 June 2011)
    • Vicby Vic O.
    • Posted: 6 May 2011
    • 5
    • 01 Jul 2011 Vic O.
      Vic O.
      London, GB

      Excellent conference coordinator. Really appreciate her efforts all day, and highly recommend. Will surely work with again.

    Conference Producer
    • Shirleyby Shirley A.
    • Posted: 15 May 2011
    • 1
    • 15 Jun 2011 Shirley A.
      Shirley A.
      Deptford, GB

      We will complete feedback in detail when the job is completed (shortly). Although initial feedback is extremely positive.

    Telephone answering, service desk
    • Kevinby Kevin K.
    • Posted: 24 Apr 2012
    • 2
      No result found
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