Web Application Development - Service Management Application
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Mohali
Software Engineer | Full Stack Developer | Cloud Architect | Motion Graphics Animator
London
Top rated PHP Web Development | WordPress | Magento | Drupal | OpenCart | PrestaShop | Joomla
Leicester
1283424710985220011050754106476313657742134331
Description
Experience Level: Intermediate
Project to develop a SAAS based service management application.
This will be used by service contractors (air conditioning servicing companies, cleaning companies, landscaping companies, fire alarm maintenance companies etc.)
Core modules will include:
Helpdesk Module - to allow customers or the contractor to create new work tickets. The contractor will then assign these tickets to one of their engineers to resolve. Will need to log details of job, create job number, issue to an engineer, add costs of undertaking the work, record details of work undertaken etc.
Maintenance Planner - to allow the company to set up periodical reminders for planned maintenance activities they undertake. I.e. quarterly checks of their customers fire alarms. Will need to be able to set up daily, week, monthly and annual reminders, including details of the work to be undertaken. When the time comes to do the work, the maintenance planner will automatically create a new ticket in the helpdesk module to remind them to complete the work.
Asset Management Module - to allow the company to set up details of their customers assets. Tracking description, location, value, warranty periods etc. Will also be able to link assets to helpdesk tickets so a record of linked helpdesk tickets appears against each asset.
Customer Module - to allow them to keep details of their customer, addresses, buildings, charge rates for work, communication notes etc.
This would need to be delivered via a web application including the ability for us to set up customer details, create new users within the system for a customer etc.
Each customer would have their own instance of the application i.e. theirname.ourname.com so it would need to be easy for us to replicate the application for each new customer.
This is very much a pilot at this time, but would be looking for someone who could support ongoing development.
This will be used by service contractors (air conditioning servicing companies, cleaning companies, landscaping companies, fire alarm maintenance companies etc.)
Core modules will include:
Helpdesk Module - to allow customers or the contractor to create new work tickets. The contractor will then assign these tickets to one of their engineers to resolve. Will need to log details of job, create job number, issue to an engineer, add costs of undertaking the work, record details of work undertaken etc.
Maintenance Planner - to allow the company to set up periodical reminders for planned maintenance activities they undertake. I.e. quarterly checks of their customers fire alarms. Will need to be able to set up daily, week, monthly and annual reminders, including details of the work to be undertaken. When the time comes to do the work, the maintenance planner will automatically create a new ticket in the helpdesk module to remind them to complete the work.
Asset Management Module - to allow the company to set up details of their customers assets. Tracking description, location, value, warranty periods etc. Will also be able to link assets to helpdesk tickets so a record of linked helpdesk tickets appears against each asset.
Customer Module - to allow them to keep details of their customer, addresses, buildings, charge rates for work, communication notes etc.
This would need to be delivered via a web application including the ability for us to set up customer details, create new users within the system for a customer etc.
Each customer would have their own instance of the application i.e. theirname.ourname.com so it would need to be easy for us to replicate the application for each new customer.
This is very much a pilot at this time, but would be looking for someone who could support ongoing development.
Will H.
100% (3)Projects Completed
3
Freelancers worked with
1
Projects awarded
33%
Last project
23 Jun 2017
United Kingdom
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