Virtual Customer Service Advisor Via Email For Menswear Company
- or -
Post a project like this£8/hr(approx. $10/hr)
- Posted:
- Proposals: 44
- Remote
- #1430093
- Expired
London based Professional Property Management, Residential Lettings and Porfolio Management
London
Owner of Askassist Ltd & BLISSASSIST | Virtual Assistant, Office Manager, Team Management, Booking Manager
Norwich
145137411540081154220116724212005931215317124884713797311394840139669814055851520486
Description
Experience Level: Intermediate
Estimated project duration: More than 6 months
I am looking for somebody to assist in customer service for a menswear website for several hours a day. We currently receive around 60 emails a day, but we are looking for somebody to work on an ongoing basis from their own home/office responding to these emails. There will be no telephone answering required, purely emails and occasionally checking our online system for order information.
We are a dropshipping business and as such have several suppliers, which makes day-to-day management quite difficult, but we are just looking for someone who can go through these emails each day (Monday to Friday) and respond to the easy ones (returns information, tracking enquiries etc) with standard template responses, and then create a list of the remaining more complicated issues and send this to the director who will then go through this at the end of each day and resolve any issues that have been brought to his attention.
The required candidate would therefore have an excellent and friendly written manner, but will be a customer service advisor, just responding to customers emails. I would anticipate around 20 - 25 hours a week, which can be done anytime between 6am - 6pm (we could be open to discussion on that) but they would need to be done every day Monday - Friday. As in the case of a traditional employee we can of course arrange cover for holidays etc (preferably with at least a day or twos notice) but this would obviously be unpaid. Email logins and a full guide etc will be provided, and a one or two day trial period (fully paid) would be done before agreeing to move forward with it. The role is available immediately.
The remuneration budget is £7.50 - £8.50 per hour. Whilst this is not a location specific role, the requirement for excellent English language skills above any other experience or skill, will likely suit a native or at the very least fully fluent English speaker.
We are a dropshipping business and as such have several suppliers, which makes day-to-day management quite difficult, but we are just looking for someone who can go through these emails each day (Monday to Friday) and respond to the easy ones (returns information, tracking enquiries etc) with standard template responses, and then create a list of the remaining more complicated issues and send this to the director who will then go through this at the end of each day and resolve any issues that have been brought to his attention.
The required candidate would therefore have an excellent and friendly written manner, but will be a customer service advisor, just responding to customers emails. I would anticipate around 20 - 25 hours a week, which can be done anytime between 6am - 6pm (we could be open to discussion on that) but they would need to be done every day Monday - Friday. As in the case of a traditional employee we can of course arrange cover for holidays etc (preferably with at least a day or twos notice) but this would obviously be unpaid. Email logins and a full guide etc will be provided, and a one or two day trial period (fully paid) would be done before agreeing to move forward with it. The role is available immediately.
The remuneration budget is £7.50 - £8.50 per hour. Whilst this is not a location specific role, the requirement for excellent English language skills above any other experience or skill, will likely suit a native or at the very least fully fluent English speaker.
Jamie C.
100% (44)Projects Completed
57
Freelancers worked with
50
Projects awarded
8%
Last project
17 Aug 2020
United Kingdom
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Hi Jamie
Have you made a selection or are you still looking?
Kind regards
Mandy
305092
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