Virtual Assistant who is able to occasionally come to Bristol

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  • Proposals: 16
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  • #41643
  • Expired
Zara W.Ruth H.Mike M.Joanne C.Gillian F. + 11 others have already sent a proposal.
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Description

Experience Level: Intermediate
Virtual assistant required who will be available 9am to 5pm to answer inbound calls, but will only charge for the hours worked, I estimate there is currently 2 to 4 hours work per day. I am NOT looking for someone who will charge me 9am to 5pm, as if so I would employ someone instead. It's important that you understand this concept of virtual assistants! So you will most likely have other clients and be an established VA. It is important that you can answer inbound calls, a VOIP extension will be provided for this if you need it.

I am NOT seeking a team of VAs, I am seeking someone I can work with for a long time and build a good working relationship with.

In the first instance you will need to travel to Bristol for training and work in my office here for 1 week. Following this monthly or possibly fortnightly meetings will be required.

My business runs with processes that I will teach you for the following:
Customer calls and checking they are happy with everything
Creating partnerships with companies
Managing changes to customers AdWords / SEO setups - no technical knowledge needed but an understanding of the internet and how it works will mean you learn this far faster!
Managing our Twitter and Facebook accounts
Acting as a PA for me where needed!

You will possess:
Great IT skills
Patience
Excellent telephone manner
Superb English skills - I cannot stress how important this is
Great at managing customer expectations
Experience at handling customer complaints
Proactive
Ability at handling stress

Telephone references will be required, do not provide these at this stage

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