ECommerce Telephone Support Agent Part Time
- or -
Post a project like this$$$
- Posted:
- Proposals: 5
- Remote
- #1229461
- Expired
Description
Experience Level: Expert
We're looking for someone who will need to:
0) Familiarise yourself with our products just in case you are questioned about them from the customer.
1) Call up existing customers in the UK & US and ask them how they have found our product and service and log any feedback in an excel file. Each customer will have an associated product they have bought and location.
2) You would also be required to kindly ask the customers to leave a review on the appropriate platform (we have Amazon and eCommerce customers separately). It is absolutely vital that you encourage them to leave reviews, whether positive or negative - though if negative, we need to take note of any remedial action and forward it first.
3) Part of the call will also involve sharing a complimentary discount code that they may give to their friends and family.
This is a part time (as needed) role. Right now there is a backlog of about ~600 calls to be made so a fair bit of work to cover.
Ideally, we're looking for someone:
1) Based in the UK
2) Fluent in English
3) Verifiable experience in this sort of role
4) Patient, polite and excellent telephone manner
5) Available on a part time basis to start immediately
Thanks
0) Familiarise yourself with our products just in case you are questioned about them from the customer.
1) Call up existing customers in the UK & US and ask them how they have found our product and service and log any feedback in an excel file. Each customer will have an associated product they have bought and location.
2) You would also be required to kindly ask the customers to leave a review on the appropriate platform (we have Amazon and eCommerce customers separately). It is absolutely vital that you encourage them to leave reviews, whether positive or negative - though if negative, we need to take note of any remedial action and forward it first.
3) Part of the call will also involve sharing a complimentary discount code that they may give to their friends and family.
This is a part time (as needed) role. Right now there is a backlog of about ~600 calls to be made so a fair bit of work to cover.
Ideally, we're looking for someone:
1) Based in the UK
2) Fluent in English
3) Verifiable experience in this sort of role
4) Patient, polite and excellent telephone manner
5) Available on a part time basis to start immediately
Thanks
Adeel A.
100% (3)Projects Completed
6
Freelancers worked with
6
Projects awarded
24%
Last project
15 May 2016
United Kingdom
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Hello Adeel,
Just want to know if you are interested the same job to get performed from India.. we have team of people who do these kind of support to different clients in Europe.
It will be cost effective also.
Looking forward to hear from you.
Thanks
Apoyar
82351
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