John is really knowledgeable on everything related to Google Ads and really helped me to optimise my ad spend. Thanks John.

John C.

Thanks Daniel, all the best with the project. Hopefully talk soon.

I had communication issues with John and his team. I don't believe in negative reviews. It is almost certainly down to my team removing a line of code by mistake. However, I didn't get what I needed done. It may or may not have been his team's fault. I certainly feel to blame and the communication was mainly about that, rather than how to solve the issue. We still have no tracking optimised on our website and we still are wasting advertising funds. Again, perhaps it was the fault of my team. It's extremely hard to know! However, I didn't see evidence of proactively leading the tagging project. If anything it was "you changed it so its broken" rather than "I can see why its broken, let me help you fix it". The trouble with remote teams is always communication. As the client, I spent most of my time seeking communication on this one and I can't blame my team for that one. The work on Adwords structuring was fine. I can see the logic in what was done. Just, at the end of the day, even with a £40 hour remaining, it was used to send me an invoice and an explanation of why we are not good at our job rather than help us be better at it. He seems like a great guy and no doubt knows his stuff but something went wrong here. Probably on both sides. We've paid in full as requested (the invoice was released *during* the exchange of emails about the unresolved issue as a kind of mic-drop which I don't appreciate). However, we always pay.

John C.

Thanks for the review. I'm sorry you have taken exception to my invoice being sent. As I had completed the time I had been contracted for, I sent through my invoice as per normal. I agree communication was a problem on this job. I was constantly active on the workstream and I do feel your deferment of communication to a third party outside of PPH had a lot to do with the communication issues. Difficulties I could not overcome with the best intentions. On wasting advertising funds - when I ascertained the tracking code was missing (removed by your team) you informed me the project was paused, but then went ahead and and ran the Campaign without updating me. So to reference this in your review does seem a little harsh. Thank you for the positive points and I wish you all the best.