Open cart migration problem
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Post a project like this- Posted:
- Proposals: 19
- Remote
- #4163273
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Description
Here is the error:
Warning : require_once(/home/clesalxp/public_html/clearplastictube.co.uk/system/startup.php): Failed to open stream: No such file or directory in /home/f8h9laggrwin/public_html/index.php on line 17
Fatal error : Uncaught Error: Failed opening required '/home/clesalxp/public_html/clearplastictube.co.uk/system/startup.php' (include_path='.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php') in /home/f8h9laggrwin/public_html/index.php:17
Stack trace:
#0 {main}
thrown in /home/f8h9laggrwin/public_html/index.php on line 17
I would very much like help ASAP please.
Best regards,
Paul
Paul O.
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The message clearly states there is a file missing, suggesting the migration hasn't been done properly. This is not an issue with your website unless this file was missing before the migration.
I'd recommend going back to the person who has done the migration and ask them to complete the job correctly.
I hope this makes sense...? -
Hi Paul,
If the website was working without issue before the migration and if it's not working now, that suggests the migration hasn't been done properly and is nothing to do with an issue with your website - it's an issue with whoever has done/failed the migration.
The error you are getting, specifically mentions that a required file is missing:
"Warning : require_once(/home/clesalxp/public_html/clearplastictube.co.uk/system/startup.php): Failed to open stream: No such file or directory in /home/f8h9laggrwin/public_html/index.php on line 17"
This should be very clear to anyone competent in migrating a website and clearly states that the file 'startup.php' is missing.
I'd, therefore, recommend going back to your 'migration expert' to either ask for them to correct and complete the work (with no additional charge), or to demand a refund if necessary.
Can I ask where the migration person is from?
Kind regards,
MatthewPaul O.14 Feb 2024Migration was done with our host, tsohost, charged £100 to break our site