
Email Deliverability Issues: PTR, DMARC, and DKIM Setup Needed
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Post a project like this£27/hr(approx. $36/hr)
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Description
Experience Level: Expert
I'm looking for an expert to resolve email deliverability issues that are causing my business emails to land in spam folders, particularly for Hotmail/Outlook addresses. The issues identified include setting up a correct Reverse DNS (PTR) record, ensuring the DKIM signature matches the "from" domain, and correcting the DMARC record. These configurations are critical for improving email trust and ensuring our messages reach clients’ inboxes. If you have experience with DNS management, email authentication protocols, and troubleshooting email deliverability, please get in touch.
The domain is 11 months old, registered with GoDaddy, with email services provided by Microsoft. Unfortunately, both providers have been unable to assist, repeatedly directing me back to each other.
I can provide an email deliverability report for reference too.
The domain is 11 months old, registered with GoDaddy, with email services provided by Microsoft. Unfortunately, both providers have been unable to assist, repeatedly directing me back to each other.
I can provide an email deliverability report for reference too.

Amy O.
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15 Oct 2025
United Kingdom
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Hi, Amy,
Can you send me the email deliverability report, please?
Regards,
Hristo -
Hi Amy,
Can you please URL of your website?
Regards -
Hi Amy,
You didn't mention SPF records in your info. Have you added an SPF record to the DNS?
Best regards,
MatthewAmy O.08 Jan 2025Hi Matthew,
Yes SPF record has been added and seems to be passing on the Mail Genius test I did
Thanks,
Amy
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