Customizing an Odoo module – “Customer Support”
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Post a project like this£40/hr(approx. $50/hr)
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www.moweb.com | 500+ Mobile Apps, Websites, Ecommerce, ERP/CRM, MERN, Python, ReactJS, NodeJS
Ahmedabad
Official Odoo Partner | SEO | Flutter | iOS | Android | Mobile Apps Development | Digital Marketing
Ahmedabad
1550+ Projects (iOS | Android | Mac OS | Web | Win | BlockChain | IOT)
Bad Vilbel
Experienced Bubble.io, Webflow, Squarespace, Shopify and CRM developer(ZOHO, WHMCS, Dynamics 365, Monday)
Bay Minette
Software Developer|Website|Mobile App-Android,iOS,Hybrid|E-commerce|WordPress|PLC|HMI|AI Solutions|UI/UX
Munich
Email Marketing/Campaign||Email Deliverability||CRM Developer||Email Template Design||HTML Email Template Design
Paris
126254259076510389685705913935677343476021458262484110470131109690211181299
Description
Experience Level: Expert
Estimated project duration: 1 - 6 months
This project involves customizing an existing Odoo module to track ticket progress visually. The module in question, "Customer Care", currently does not display each support ticket's stage of completion on the main overview dashboard. The goal is to configure an integer progress bar widget within certain views to continuously track where each ticket stands.
Specifically, integer fields will need to be added to the relevant models to store Progress percentages for tickets. Then, custom templates must be designed for related views like the ticket list and form, embedding the new progress fields. Styling and valid values for the progress bar widgets also require definition. Testing across devices and access levels is important to ensure the customized views function smoothly for all users.
Overall the objective is to provide agents and managers a clear at-a-glance indication of progress for every open ticket, helping optimize work throughput and priority management. A strong understanding of both the module's current data structures and capabilities of the studio app are essential. The solution should integrate cleanly and avoid breaking any existing functionality or workflows. Documentation of all changes will allow for easy maintenance going forward.
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Germany
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