
Need a magento specialist to have a look at our site and sort out the problem with it
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Description
Experience Level: Intermediate
General information for the website: We have a basic magento site which is down for a small reason that a specialist will be able to solve fairly easily
Description of requirements/features: Hello,
We have a basic magento site which is down for a small reason that a specialist will be able to solve fairly easily. Having submitted a query to the host company, they have looked into it and identified what the problem could be, which is stated below...
FROM HOST COMPANY
I can see no reason server side that would be causing this issue and also looking into static pages such as "http://modelscams.org.uk/test.txt" all load fine without any issue. For this reason it is apparent that the issue here lies with how the website is configured and not with the server.
As this is a website coding issue unfortunately i cannot really help in this situation as i am not a programmer the issue here is beyond what i would be able to control. I would recommend that you read through some online guides as to how to diagnose this issue such as: "http://stackoverflow.com/questions/15473705/there-has-been-an-error-processing-your-request-error-log-record-number"
This here suggests that the number you are seeing on the website where it says "Error log record number: 363000050385" this number is a number that represents an error log in your "public_html/var/report/" folder. If you read the number in question it will tell you exactly what the error is, in this case here it is the following:
a:4:{i:0;s:88:"SQLSTATE[HY000]: General error: 1018 Can't read dir of './cl47@002dmodsc07/' (errno: 13)";i:1;s:2673:"#0 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Statement/Pdo.php(228): PDOStatement->execute(Array)
#1 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Statement/Pdo/Mysql.php(110): Zend_Db_Statement_Pdo->_execute(Array)
#2 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Statement.php(300): Varien_Db_Statement_Pdo_Mysql->_execute(Array)
#3 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Adapter/Abstract.php(479): Zend_Db_Statement->execute(Array)
#4 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('SHOW TABLE STAT...', Array)
#5 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(419): Zend_Db_Adapter_Pdo_Abstract->query('SHOW TABLE STAT...', Array)
#6 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(340): Varien_Db_Adapter_Pdo_Mysql->query('SHOW TABLE STAT...')
#7 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(371): Varien_Db_Adapter_Pdo_Mysql->raw_query('SHOW TABLE STAT...')
#8 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(974): Varien_Db_Adapter_Pdo_Mysql->raw_fetchRow('SHOW TABLE STAT...')
#9 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(2384): Varien_Db_Adapter_Pdo_Mysql->showTableStatus('core_cache_opti...', NULL)
#10 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Resource/Cache.php(58): Varien_Db_Adapter_Pdo_Mysql->isTableExists('core_cache_opti...')
#11 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Cache.php(455): Mage_Core_Model_Resource_Cache->getAllOptions()
#12 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Cache.php(497): Mage_Core_Model_Cache->_initOptions()
#13 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/App.php(1183): Mage_Core_Model_Cache->canUse('config')
#14 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Config.php(414): Mage_Core_Model_App->useCache('config')
#15 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Config.php(294): Mage_Core_Model_Config->_canUseCacheForInit()
#16 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/App.php(413): Mage_Core_Model_Config->loadModulesCache()
#17 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/App.php(343): Mage_Core_Model_App->_initModules()
#18 /home/sites/modelscams.org.uk/public_html/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#19 /home/sites/modelscams.org.uk/public_html/index.php(87): Mage::run('', 'store')
#20 {main}";s:3:"url";s:1:"/";s:11:"script_name";s:10:"/index.php";}[modelscams.org.uk@web16 report]$
Extra notes:
Description of requirements/features: Hello,
We have a basic magento site which is down for a small reason that a specialist will be able to solve fairly easily. Having submitted a query to the host company, they have looked into it and identified what the problem could be, which is stated below...
FROM HOST COMPANY
I can see no reason server side that would be causing this issue and also looking into static pages such as "http://modelscams.org.uk/test.txt" all load fine without any issue. For this reason it is apparent that the issue here lies with how the website is configured and not with the server.
As this is a website coding issue unfortunately i cannot really help in this situation as i am not a programmer the issue here is beyond what i would be able to control. I would recommend that you read through some online guides as to how to diagnose this issue such as: "http://stackoverflow.com/questions/15473705/there-has-been-an-error-processing-your-request-error-log-record-number"
This here suggests that the number you are seeing on the website where it says "Error log record number: 363000050385" this number is a number that represents an error log in your "public_html/var/report/" folder. If you read the number in question it will tell you exactly what the error is, in this case here it is the following:
a:4:{i:0;s:88:"SQLSTATE[HY000]: General error: 1018 Can't read dir of './cl47@002dmodsc07/' (errno: 13)";i:1;s:2673:"#0 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Statement/Pdo.php(228): PDOStatement->execute(Array)
#1 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Statement/Pdo/Mysql.php(110): Zend_Db_Statement_Pdo->_execute(Array)
#2 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Statement.php(300): Varien_Db_Statement_Pdo_Mysql->_execute(Array)
#3 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Adapter/Abstract.php(479): Zend_Db_Statement->execute(Array)
#4 /home/sites/modelscams.org.uk/public_html/lib/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('SHOW TABLE STAT...', Array)
#5 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(419): Zend_Db_Adapter_Pdo_Abstract->query('SHOW TABLE STAT...', Array)
#6 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(340): Varien_Db_Adapter_Pdo_Mysql->query('SHOW TABLE STAT...')
#7 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(371): Varien_Db_Adapter_Pdo_Mysql->raw_query('SHOW TABLE STAT...')
#8 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(974): Varien_Db_Adapter_Pdo_Mysql->raw_fetchRow('SHOW TABLE STAT...')
#9 /home/sites/modelscams.org.uk/public_html/lib/Varien/Db/Adapter/Pdo/Mysql.php(2384): Varien_Db_Adapter_Pdo_Mysql->showTableStatus('core_cache_opti...', NULL)
#10 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Resource/Cache.php(58): Varien_Db_Adapter_Pdo_Mysql->isTableExists('core_cache_opti...')
#11 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Cache.php(455): Mage_Core_Model_Resource_Cache->getAllOptions()
#12 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Cache.php(497): Mage_Core_Model_Cache->_initOptions()
#13 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/App.php(1183): Mage_Core_Model_Cache->canUse('config')
#14 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Config.php(414): Mage_Core_Model_App->useCache('config')
#15 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/Config.php(294): Mage_Core_Model_Config->_canUseCacheForInit()
#16 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/App.php(413): Mage_Core_Model_Config->loadModulesCache()
#17 /home/sites/modelscams.org.uk/public_html/app/code/core/Mage/Core/Model/App.php(343): Mage_Core_Model_App->_initModules()
#18 /home/sites/modelscams.org.uk/public_html/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#19 /home/sites/modelscams.org.uk/public_html/index.php(87): Mage::run('', 'store')
#20 {main}";s:3:"url";s:1:"/";s:11:"script_name";s:10:"/index.php";}[modelscams.org.uk@web16 report]$
Extra notes:

Projects Completed
105
Freelancers worked with
114
Projects awarded
40%
Last project
25 Jul 2025
United Kingdom
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Hi David, I am aware of the issue and can get it sorted out..
can you pls confirm me for the website size you are having and how much products are you having in your website ?
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