Help with appealing restrictions on TikTok shop seller account

I have had 2 unsuccessful appeals on TikTok shop restrictions .

Due to 2 negative shop reviews I was asked to appeal by addressing the shop complaints (these were just general negative reviews about fit and sizing on my clothing products I sell on TikTok shop) and I was asked to re-verify my identity .

I wrote a letter addressing the complaints -acknowledging what was said and how I’m resolving the issues ( I have resolved this by having a size chart on my listing ) . I also uploaded a video showing my identification (passport etc ) as requested . The appeal was declined, if you are able to help with this to get these violations/restrictions lifted that would be great

Thanks