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Community Manager to Engage & Grow Your Social Media Fans

  • Posted:
  • Proposals: 19
  • Remote
  • #4393864
  • OPPORTUNITY
  • Expired
Ayomide O.Tosin O.Imran K.Jitendra M.Ameer H. + 14 others have already sent a proposal.
  • 7

Description

Experience Level: Expert
We’re looking for a skilled Community Manager who can deliver a user-centered experience across our social media platforms by actively engaging followers, responding thoughtfully, and creating an online environment that feels authentic, inclusive, and aligned with our brand values.

Your role will be to listen, interact, and build trust through well-timed and thoughtful responses, while also encouraging meaningful conversations within the community. Every post, reply, or message should enhance the user experience, reduce friction in communication, and help users feel seen, heard, and valued.

A strong grasp of UX principles such as empathy, accessibility, consistency, and responsiveness will be key in maintaining a seamless and positive online presence. You'll collaborate with our content and design teams to ensure tone, timing, and platform behavior all align with our community expectations.

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Clarification Board Ask a Question

  • Jitendra M.

    Hi Izzy,

    Here is my some questions:

    + Which social media platforms do you want to prioritize?
    + What tone or voice best represents your brand online?
    + Are there any existing community guidelines we should follow?
    + What are the most common questions or concerns from your audience?
    + How quickly do you expect replies to comments or messages?
    + Do you have a preferred process for handling sensitive or negative feedback?

    Thank you!

    Izzy G.21 Jun 2025

    Which social media platforms do you want to prioritize?

    Instagram & Facebook for rich visual storytelling, user‑generated content, and community groups.

    X (formerly Twitter) for real‑time updates, Q&As, and trend‑jacking.

    LinkedIn if we have B2B content or professional announcements.

    What tone or voice best represents your brand online?

    Warm & Approachable – we speak to people like friends, using “you” and active verbs.

    Empathetic & Helpful – every reply shows we listen and care about their needs.

    Consistent & On‑Brand – we never use jargon, slang only when it fits our audience, and we maintain a positive, solution‑focused attitude.

    Are there any existing community guidelines we should follow?

    Yes:

    No hate speech, harassment, or discriminatory language.

    Be respectful of different opinions; disagreements must stay constructive.

    No self‑promotion or spam.

    Escalate legal or safety concerns immediately to [Designated Contact/Team].

    What are the most common questions or concerns from your audience?

    Product availability & features (“When will X color restock?”)

    Order status & shipping (“Has my order shipped yet?”)

    Technical support (“How do I connect my device?”)

    Content requests (“Can you cover topic Y in a future post?”)

    How quickly do you expect replies to comments or messages?

    Within business hours (Mon–Fri, 9 AM–6 PM): Reply within 1–2 hours.

    Outside business hours or weekends: Acknowledge within 12 hours, full response by next business day.

    Do you have a preferred process for handling sensitive or negative feedback?

    Acknowledge publicly within 1 hour: “We’re sorry to hear this—let’s make it right.”

    Take the conversation private (DM or email) to gather details and protect privacy.

    Investigate & resolve: Loop in relevant teams, propose a solution or next steps.

    Follow up publicly (if appropriate) to share the resolution and demonstrate transparency.

    Document the case in our internal tracker for continuous improvement.

    Jitendra M.21 Jun 2025

    Hi Izzy,

    Thank you for sharing the detailed inputs regarding your social media priorities, tone of voice, and community guidelines.

    I’ll prioritize Instagram and Facebook for visual storytelling and engagement, use X for real-time updates, and incorporate LinkedIn for any B2B or professional content.

    Your brand voice—warm, empathetic, and consistent—will be carefully reflected in all messaging, and I’ll strictly adhere to the community guidelines you’ve outlined.

    I’ll also prepare responses for frequently asked questions and ensure timely engagement as per your expectations: within 1–2 hours during business hours, and within 12 hours outside them.

    For sensitive or negative feedback, I’ll follow the process you’ve defined: acknowledge promptly, move the conversation to a private channel, and provide clear, timely resolutions.

    Can you please share your social media profile link so that I can review it?

    Also, Can you please message me on my proposal through the PPH message board so we can discuss in more details

    Looking forward to working. Please let me know if there are any other suggestions or questions.

    Thank you!